[Electronics-talk] amazon music

Sat May 16 21:44:44 UTC 2015

Yes, just the music site 


Sharonda
Sent from my mobile device; please excuse any mistakes 

> On May 16, 2015, at 2:04 PM, tina sohl via Electronics-talk <electronics-talk at nfbnet.org> wrote:
> 
> The problem's with the music site though right? Not the regular site? Thanks for letting us know whatt to try Sharonda since it's working for you. Tina
> Original message:
>> I've never encountered a problem ordering from Amazon either. I just
>> ordered yesterday.
> 
>>> On 5/16/15, cheez via Electronics-talk <electronics-talk at nfbnet.org> wrote:
>>> Hmmm.  I haven't had any problems with placing orders with Amazon.  Yet.
>>> Vince
> 
>>> ----- Original Message -----
>>> From: "Michael via Electronics-talk" <electronics-talk at nfbnet.org>
>>> To: "Discussion of accessible electronics and appliances"
>>> <electronics-talk at nfbnet.org>
>>> Cc: "Michael" <bonsai1b at bellsouth.net>
>>> Sent: Saturday, May 16, 2015 8:35 AM
>>> Subject: Re: [Electronics-talk] amazon music
> 
> 
>>>> A couple of months ago I placed an order on Amazon, and the total exceeded
> 
>>>> $35, above which you may get free shipping.  You select standard shipping
>>>> and then change the standard shipping to standard free shipping at
>>>> check-out.  The site no longer allowed me to make this change.  It required
> 
>>>> the use of a mouse to change the shipping option.  I ultimately had to get
> 
>>>> sighted assistance to finish my order.  I then called customer service to
>>>> complain and I am sure that my call was only lip service.  I don't think I
> 
>>>> ever got the rep to understand my dilemma.  I haven't placed another order
> 
>>>> with them to see if the complaint was addressed.
> 
>>>> Michael
> 
>>>> -----Original Message-----
>>>> From: Lauren Merryfield via Electronics-talk
>>>> Sent: Saturday, May 16, 2015 12:52 AM
>>>> To: 'Discussion of accessible electronics and appliances'
>>>> Cc: Lauren Merryfield
>>>> Subject: Re: [Electronics-talk] amazon music
> 
>>>> Hi,
>>>> I have gotten the same lack of help from amazon. I used to be able to
>>>> download singles and albums but now I can't. I get customer service with
>>>> accents I can't translate and they do not really understand what I want.
>>>> Frustrating!
>>>> Thanks
>>>> Lauren
> 
>>>> Blessings in Jesus' name.
>>>> "Being a Christian is more than just an instantaneous conversion; it is
>>>> like a daily process whereby you grow to be more and more like Christ. "
>>>> -
>>>> Billy Graham
>>>> my digital evangelism blog:w w w . ask in jesus name . o r g
>>>> my latest book is at:
>>>> w w w . a u d I b l e . c o m
>>>> Cats Are Terrifically Superb:
>>>> W w w . c a t l I n e s . c o m
>>>> (take out the spaces to activate the links)
> 
> 
> 
>>>> -----Original Message-----
>>>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
>>>> Behalf Of cullen via Electronics-talk
>>>> Sent: Friday, May 15, 2015 8:36 PM
>>>> To: Discussion of accessible electronics and appliances
>>>> Cc: cullen
>>>> Subject: [Electronics-talk] amazon music
> 
>>>> Hi, I know this has come up on this list before, but I have been
>>>> contacting
>>>> amazon regarding downloading music from amazon music. This is my
>>>> conversation with them, and I am very disappointed. To me, this is
>>>> unacceptable.  What do you all think? I would encourage everyone to
>>>> bother
>>>> amazon about this. We should be able to download the music we have
>>>> purchased. Thoughts?
>>>> Cullen
> 
>>>>> Begin forwarded message:
> 
>>>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>>>> Subject: Your Amazon.com Inquiry
>>>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
>>>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
> 
>>>>> Hello,
> 
>>>>> I'm sorry, at this time, you may only be able to download single track,
>>>> and there is no option to download full album using screen reader.
> 
>>>>> We are regularly working on our improvements and I've taken your
>>>>> comments
>>>> as a feedback.
> 
>>>>> Customer feedback like yours helps us continue to improve the service we
>>>> provide.
> 
>>>>> I've forwarded this feedback to Amazon MP3 development team for
>>>> consideration.
> 
>>>>> -----If you need any assistance related to Amazon MP3, then please
>>>>> contact
>>>> us again. We'll be happy to help you.
> 
>>>>> Amazon Music specialists are available 24 hours a day, seven days a week
>>>> through the following link:
> 
>>>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
> 
>>>>> Thanks for your patience and understanding in this regard.
> 
>>>>> We look forward to seeing you again soon.
> 
>>>>> Best regards,
>>>>> Akber M
> 
>>>> ............................................................................
>>>> ............................................
> 
>>>>> Did I solve your problem?
> 
>>>>> If yes, please click here:
> 
>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
>>>> pt_1
> 
>>>>> If no, please click here:
> 
>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
>>>> t_1
> 
> 
>>>> ............................................................................
>>>> ............................................
> 
>>>>> Your feedback is helping us build Earth's Most Customer-Centric Company.
> 
>>>>> Thank you.
>>>>> Amazon.com
> 
> 
> 
>>>>> ---- Original Message: ----
> 
>>>>> Hi, My name is Cullen Gallagher. these work, but I need to download full
>>>> albums. Unfortunately, this process is inaccessible with a screen reader.
> 
>>>> I
>>>> have purchased many albums from amazon, and not being able to download
>>>> them
>>>> with a screen reader is aggravating. The amazon music app is not
>>>> accessible
>>>> with voiceover on my mac, and the old amazon mp3 downloader is broken. Is
>>>> there anything els I can try? Thanks.
>>>>> Cullen
>>>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
>>>> wrote:
>>>>> >
>>>>> > Hello,
>>>>> >
>>>>> > I am really sorry to hear about the trouble that you have been
>>>> experience with Amazon music app and upload with screen reader. This is
>>>> definitely not what we want our customers to experience.
>>>>> >
>>>>> > I understand that you are facing difficulties with the new version
>>>> but we did not make any changes for the screen reader option.
>>>>> >
>>>>> > I would like you to please follow the below instruction so that it
>>>> can work it again.
>>>>> >
>>>>> > To download music using a screen reader, you'll first need to
>>>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>>>> >
>>>>> > Now you're ready to download individual music files from Amazon
>>>>> Music
>>>> for Web:
>>>>> >
>>>>> > To download music from Amazon Music for Web using a screen reader:
>>>>> >
>>>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
>>>> Internet Explorer.
>>>>> > 2. Sign in to your Amazon account by entering your e-mail address
>>>>> and
>>>> password.
>>>>> > 3. The following page shows your Digital Music Store purchases and
>>>> Amazon Music arranged in a table. Press the "T" navigation quick key
>>>> twice
>>>> to navigate to the table.
>>>>> > 4. You can then use your screen reader's table navigation commands
>>>>> to
>>>> browse your music.
>>>>> > 5. You can also use the "X" navigation quick key to go to the check
>>>> box associated with each song. Press the arrow-down key twice after
>>>> pressing
>>>> "X" to hear the name of each song, and the arrow-up key twice to go back
>>>> to
>>>> the check box.
>>>>> > 6. When you find the song you'd like to download, navigate to the
>>>> check box next to it and press the space bar. The screen reader should
>>>> say
>>>> "Check box checked."
>>>>> > 7. Press your screen reader's key command for bringing up your
>>>>> Links
>>>> list.
>>>>> > 8. Press the "Home" key to go to the top of your Links list.
>>>>> > 9. Use first-letter navigation and press the letter "D" three
>>>>> times.
>>>> The screen reader should say "Download One" or "Download," followed by
>>>> the
>>>> name of the song.
>>>>> > 10. Press the "Enter" key to activate the link.
>>>>> > 11. A dialog window will then open, but the screen reader may not
>>>> notify you that this has happened. Press "Insert" and "Escape" or
>>>> "Insert"
>>>> and "Backslash" to refresh your screen.
>>>>> > 12. Return to your Links list and press "Home" to go to the top.
>>>>> > 13. Press the letter "D" twice. The screen reader should say
>>>> "Download my Music."
>>>>> > 14. Press "Enter" to activate the link, and follow the prompt to
>>>>> open
>>>> or save the file.
>>>>> >
>>>>> >
>>>>> > Even after doing this you are facing the same issue, then please
>>>> contact us back so that we can raise a trouble ticket to fix this issue.
>>>>> >
>>>>> >
>>>>> > If you have any other questions or need help with your account,
>>>> please contact us by visiting our Help pages (www.amazon.com/help) and
>>>> clicking the "Contact Us" button. Screen reader users can go to the links
>>>> list and select "Contact Us" or press the quick key "G" to navigate to
>>>> the
>>>> "Contact Us" link. You can also call us directly at our customer service
>>>> phone numbers below:
>>>>> >
>>>>> > - U.S. and Canada: 1-866-216-1072
>>>>> > - International: 1-206-266-2992
>>>>> >
>>>>> > We look forward to seeing you again soon.
>>>>> >
>>>>> > Best regards,
>>>>> > Siddharth S
>>>>> >
>>>> ............................................................................
>>>> ............................................
>>>>> >
>>>>> > Did I solve your problem?
>>>>> >
>>>>> > If yes, please click here:
>>>>> >
>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
>>>> pt_1
>>>>> >
>>>>> > If no, please click here:
>>>>> >
>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
>>>> t_1
>>>>> >
>>>>> >
>>>> ............................................................................
>>>> ............................................
>>>>> >
>>>>> > Your feedback is helping us build Earth's Most Customer-Centric
>>>> Company.
>>>>> >
>>>>> > Thank you.
>>>>> > Amazon.com
>>>>> >
>>>>> >
>>>>> >
>>>>> > ---- Original Message: ----
>>>>> >
>>>>> > ---------------
>>>>> > 05/08/15 10:29:14
>>>>> > Your Name: cullen gallagher
>>>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download
>>>> music that I have purchased in the past from amazon. The problem is that
>>>> I
>>>> am using a mac, I am visually Impaired and rely on the voiceover screen
>>>> reader to use my computer. Both the amazon music app and the uploader are
>>>> not useable with voiceover. I wish to continue using amazon's music
>>>> service,
>>>> however, I am unable to do so do to the software being inaccessible with
>>>> apple's voiceover screen reader. In the past, I was able to use the older
>>>> amazon mp3 downloader, but now the program won't work and I am left out
>>>> of
>>>> the 500 or so songs I have purchased. Thank You
>>>>> > Cullen
>>>>> > ---------------
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> >
> 
> 
> 
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> 
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> 
> 
>> --
>> Sharonda Greenlaw
>> President (Phoenix Chapter)
>> National Federation of the Blind
>> -------------
>> Skype: sharonda2004
>> Twitter: shari_rocks
>> Facebook: facebook.com/TheSharondaWhiteGreenlaw
> 
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