[Electronics-talk] amazon music

Sun May 17 19:26:05 UTC 2015

Hi Jim and all,

I do appreciate your answer!

It wasn't long ago I could do exactly what I described!  Ever since the accessible site was redesigned, I haven't been able to place an order!  I don't understand what I trigger, I throw up my hands!  I certainly suggested there should be a quick shop option for everybody!  I certainly complained about the clutter!  I have both a windows 7 and windows 8.1 pc with System Access and Window Eyes and buying from Amazon takes forever!  I haven't tried Iphone app lately so I'll check that out!

Jim

Sent from my iPhone

> On May 17, 2015, at 12:57 PM, Jim Barbour via Electronics-talk <electronics-talk at nfbnet.org> wrote:
> 
> Jim,
> 
> If you want amazon to provide you with a website that is free of advertising, promotions, and special offers; then I think you're out of luck.  At that point, you're not talking about accessibility, you're talking about a user experience that Amazon's business model doesn't let them offer anybody.
> 
> In this case, accessible means there's sufficient mark up and exposed controls to allow a screen reader user to navigate the site, including the extras that Amazon wants us all to see.
> 
> I actually think that the accessible site does this rather well.  I agree though, it is not free from advertising, promotions, and special offers.
> 
> Jim
> 
>> On Sun, May 17, 2015 at 12:44:28PM -0600, James Aldrich via Electronics-talk wrote:
>> Hi all,
>> 
>> The so called accessible site is just as cluttered with junk as the main site!  There needs to be a quick shop option where one logs in, does a search for something, get details or read reviews if needed,  select buying option and place order and get the heck out of there (log off).  Anything else is unnecessary clutter for me! I'm always getting tangled up with Amazon Mom!  This will never apply to me yet this happens on the so called accessible site!  I can fiddle around for one or two hours and quit because I'm too tired to purchase anything! I may try Ebay!
>> 
>> Jim
>> 
>> Sent from my iPhone
>> 
>>> On May 16, 2015, at 10:32 AM, Michael via Electronics-talk <electronics-talk at nfbnet.org> wrote:
>>> 
>>> Amazon.com/access is the same Amazon without all the junk you get on the regular Amazon site.  I use it all the time and find it much less congested.
>>> 
>>> Michael
>>> 
>>> -----Original Message----- From: cheez via Electronics-talk
>>> Sent: Saturday, May 16, 2015 11:19 AM
>>> To: Discussion of accessible electronics and appliances
>>> Cc: cheez
>>> Subject: Re: [Electronics-talk] amazon music
>>> 
>>> I haven't used that Amazon.com/access link as of yet.  Does it work?
>>> Vince
>>> 
>>> ----- Original Message ----- From: "Kendra Schafer via Electronics-talk" <electronics-talk at nfbnet.org>
>>> To: "Discussion of accessible electronics and appliances"
>>> <electronics-talk at nfbnet.org>
>>> Cc: "Kendra Schafer" <redwing731 at gmail.com>
>>> Sent: Friday, May 15, 2015 9:23 PM
>>> Subject: Re: [Electronics-talk] amazon music
>>> 
>>> 
>>>> Hi all!
>>>> I used Amazon.com for a few years until they killed their accessability. I tried a few items of there's but no luck. I have since ditched them and stuck with ITunes instead. I already downloaded my music I got from them and they are now in my ITunes Match, just right where they belong. I don't like Amazon.com any more because they turned their backs and betraied us blind screen reader users. Yuck!!! We either need to boycot them as I have done or raise our canes and never let Amazon.com hear the end of our complaint Saints.
>>>> Kendra
>>>> 
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>>> On May 15, 2015, at 8:36 PM, cullen via Electronics-talk <electronics-talk at nfbnet.org> wrote:
>>>>> 
>>>>> Hi, I know this has come up on this list before, but I have been contacting amazon regarding downloading music from amazon music. This is my conversation with them, and I am very disappointed. To me, this is unacceptable.  What do you all think? I would encourage everyone to bother amazon about this. We should be able to download the music we have purchased. Thoughts?
>>>>> Cullen
>>>>> 
>>>>>> Begin forwarded message:
>>>>>> 
>>>>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>>>>> Subject: Your Amazon.com Inquiry
>>>>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>>>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>>>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com" <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>>>> 
>>>>>> Hello,
>>>>>> 
>>>>>> I'm sorry, at this time, you may only be able to download single track, and there is no option to download full album using screen reader.
>>>>>> 
>>>>>> We are regularly working on our improvements and I've taken your comments as a feedback.
>>>>>> 
>>>>>> Customer feedback like yours helps us continue to improve the service we provide.
>>>>>> 
>>>>>> I've forwarded this feedback to Amazon MP3 development team for consideration.
>>>>>> 
>>>>>> -----If you need any assistance related to Amazon MP3, then please contact us again. We'll be happy to help you.
>>>>>> 
>>>>>> Amazon Music specialists are available 24 hours a day, seven days a week through the following link:
>>>>>> 
>>>>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>>>> 
>>>>>> Thanks for your patience and understanding in this regard.
>>>>>> 
>>>>>> We look forward to seeing you again soon.
>>>>>> 
>>>>>> Best regards,
>>>>>> Akber M
>>>>>> ........................................................................................................................
>>>>>> 
>>>>>> Did I solve your problem?
>>>>>> 
>>>>>> If yes, please click here:
>>>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_pt_1
>>>>>> 
>>>>>> If no, please click here:
>>>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_pt_1
>>>>>> 
>>>>>> ........................................................................................................................
>>>>>> 
>>>>>> Your feedback is helping us build Earth's Most Customer-Centric Company.
>>>>>> 
>>>>>> Thank you.
>>>>>> Amazon.com
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> ---- Original Message: ----
>>>>>> 
>>>>>> Hi, My name is Cullen Gallagher. these work, but I need to download full albums. Unfortunately, this process is inaccessible with a screen reader. I have purchased many albums from amazon, and not being able to download them with a screen reader is aggravating. The amazon music app is not accessible with voiceover on my mac, and the old amazon mp3 downloader is broken. Is there anything els I can try? Thanks.
>>>>>> Cullen
>>>>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com> wrote:
>>>>>> >
>>>>>> > Hello,
>>>>>> >
>>>>>> > I am really sorry to hear about the trouble that you have been experience with Amazon music app and upload with screen reader. This is definitely not what we want our customers to experience.
>>>>>> >
>>>>>> > I understand that you are facing difficulties with the new version but we did not make any changes for the screen reader option.
>>>>>> >
>>>>>> > I would like you to please follow the below instruction so that it can work it again.
>>>>>> >
>>>>>> > To download music using a screen reader, you'll first need to uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>>>>> >
>>>>>> > Now you're ready to download individual music files from Amazon Music for Web:
>>>>>> >
>>>>>> > To download music from Amazon Music for Web using a screen reader:
>>>>>> >
>>>>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in Internet Explorer.
>>>>>> > 2. Sign in to your Amazon account by entering your e-mail address and password.
>>>>>> > 3. The following page shows your Digital Music Store purchases and Amazon Music arranged in a table. Press the "T" navigation quick key twice to navigate to the table.
>>>>>> > 4. You can then use your screen reader's table navigation commands to browse your music.
>>>>>> > 5. You can also use the "X" navigation quick key to go to the check box associated with each song. Press the arrow-down key twice after pressing "X" to hear the name of each song, and the arrow-up key twice to go back to the check box.
>>>>>> > 6. When you find the song you'd like to download, navigate to the check box next to it and press the space bar. The screen reader should say "Check box checked."
>>>>>> > 7. Press your screen reader's key command for bringing up your Links list.
>>>>>> > 8. Press the "Home" key to go to the top of your Links list.
>>>>>> > 9. Use first-letter navigation and press the letter "D" three times. The screen reader should say "Download One" or "Download," followed by the name of the song.
>>>>>> > 10. Press the "Enter" key to activate the link.
>>>>>> > 11. A dialog window will then open, but the screen reader may not notify you that this has happened. Press "Insert" and "Escape" or "Insert" and "Backslash" to refresh your screen.
>>>>>> > 12. Return to your Links list and press "Home" to go to the top.
>>>>>> > 13. Press the letter "D" twice. The screen reader should say "Download my Music."
>>>>>> > 14. Press "Enter" to activate the link, and follow the prompt to open or save the file.
>>>>>> >
>>>>>> >
>>>>>> > Even after doing this you are facing the same issue, then please contact us back so that we can raise a trouble ticket to fix this issue.
>>>>>> >
>>>>>> >
>>>>>> > If you have any other questions or need help with your account, please contact us by visiting our Help pages (www.amazon.com/help) and clicking the "Contact Us" button. Screen reader users can go to the links list and select "Contact Us" or press the quick key "G" to navigate to the "Contact Us" link. You can also call us directly at our customer service phone numbers below:
>>>>>> >
>>>>>> > - U.S. and Canada: 1-866-216-1072
>>>>>> > - International: 1-206-266-2992
>>>>>> >
>>>>>> > We look forward to seeing you again soon.
>>>>>> >
>>>>>> > Best regards,
>>>>>> > Siddharth S
>>>>>> > ........................................................................................................................
>>>>>> >
>>>>>> > Did I solve your problem?
>>>>>> >
>>>>>> > If yes, please click here:
>>>>>> > http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_pt_1
>>>>>> >
>>>>>> > If no, please click here:
>>>>>> > http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_pt_1
>>>>>> >
>>>>>> > ........................................................................................................................
>>>>>> >
>>>>>> > Your feedback is helping us build Earth's Most Customer-Centric Company.
>>>>>> >
>>>>>> > Thank you.
>>>>>> > Amazon.com
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> > ---- Original Message: ----
>>>>>> >
>>>>>> > ---------------
>>>>>> > 05/08/15 10:29:14
>>>>>> > Your Name: cullen gallagher
>>>>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download music that I have purchased in the past from amazon. The problem is that I am using a mac, I am visually Impaired and rely on the voiceover screen reader to use my computer. Both the amazon music app and the uploader are not useable with voiceover. I wish to continue using amazon's music service, however, I am unable to do so do to the software being inaccessible with apple's voiceover screen reader. In the past, I was able to use the older amazon mp3 downloader, but now the program won't work and I am left out of the 500 or so songs I have purchased. Thank You
>>>>>> > Cullen
>>>>>> > ---------------
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>>> >
>>>>> 
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