[Electronics-talk] amazon music [JAWS Find]

cheez cheez at cox.net
Sun May 17 21:43:14 UTC 2015 

Like that drag and drop feature of JAWS, I could never get JAWS Find to 
work.
Vince

----- Original Message ----- 
From: "Peter Donahue via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Peter Donahue" <pdonahue2 at satx.rr.com>
Sent: Sunday, May 17, 2015 1:59 PM
Subject: Re: [Electronics-talk] amazon music


> Good afternoon everyone,
>
>     Whether it's Amazon or other Websites with lots of clutter a thorough 
> knowledge of your screen reader's navigation keys can do wonders. This 
> kind of stuff is nothing that the JAWS Key+control+f can't handle. It's 
> the JAWS find command and can do wonders to help you navigate cluttered 
> Websites with ease. Just type in what you're looking for and press 
> "Enter." JAWS does the rest. We use this feature quite often with great 
> success. Other screen readers should have  similar command. Hope this 
> helps.
>
> Peter Donahue
>
>  select buying option and place order and get the heck out of there (log 
> off). Anything else is unnecessary clutter for me! I'm always getting 
> tangled up with Amazon Mom! This will never apply to me yet this happens 
> on the so called accessible site! I can fiddle around for one or two hours 
> and quit because I'm too tired to purchase anything! I may try Ebay! Jim 
> Sent from my iPhone
>>>> On May 16, 2015, at 10:32 AM, Michael via Electronics-talk 
>>>> <electronics-talk at nfbnet.org> wrote:
>>>>
>>>> Amazon.com/access is the same Amazon without all the junk you get on 
>>>> the regular Amazon site.  I use it all the time and find it much less 
>>>> congested.
>>>>
>>>> Michael
>>>>
>>>> -----Original Message----- From: cheez via Electronics-talk
>>>> Sent: Saturday, May 16, 2015 11:19 AM
>>>> To: Discussion of accessible electronics and appliances
>>>> Cc: cheez
>>>> Subject: Re: [Electronics-talk] amazon music
>>>>
>>>> I haven't used that Amazon.com/access link as of yet.  Does it work?
>>>> Vince
>>>>
>>>> ----- Original Message ----- From: "Kendra Schafer via 
>>>> Electronics-talk" <electronics-talk at nfbnet.org>
>>>> To: "Discussion of accessible electronics and appliances"
>>>> <electronics-talk at nfbnet.org>
>>>> Cc: "Kendra Schafer" <redwing731 at gmail.com>
>>>> Sent: Friday, May 15, 2015 9:23 PM
>>>> Subject: Re: [Electronics-talk] amazon music
>>>>
>>>>
>>>>> Hi all!
>>>>> I used Amazon.com for a few years until they killed their 
>>>>> accessability. I tried a few items of there's but no luck. I have 
>>>>> since ditched them and stuck with ITunes instead. I already downloaded 
>>>>> my music I got from them and they are now in my ITunes Match, just 
>>>>> right where they belong. I don't like Amazon.com any more because they 
>>>>> turned their backs and betraied us blind screen reader users. Yuck!!! 
>>>>> We either need to boycot them as I have done or raise our canes and 
>>>>> never let Amazon.com hear the end of our complaint Saints.
>>>>> Kendra
>>>>>
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>>> On May 15, 2015, at 8:36 PM, cullen via Electronics-talk 
>>>>>> <electronics-talk at nfbnet.org> wrote:
>>>>>>
>>>>>> Hi, I know this has come up on this list before, but I have been 
>>>>>> contacting amazon regarding downloading music from amazon music. This 
>>>>>> is my conversation with them, and I am very disappointed. To me, this 
>>>>>> is unacceptable.  What do you all think? I would encourage everyone 
>>>>>> to bother amazon about this. We should be able to download the music 
>>>>>> we have purchased. Thoughts?
>>>>>> Cullen
>>>>>>
>>>>>>> Begin forwarded message:
>>>>>>>
>>>>>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>>>>>> Subject: Your Amazon.com Inquiry
>>>>>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>>>>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>>>>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com" 
>>>>>>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>> I'm sorry, at this time, you may only be able to download single 
>>>>>>> track, and there is no option to download full album using screen 
>>>>>>> reader.
>>>>>>>
>>>>>>> We are regularly working on our improvements and I've taken your 
>>>>>>> comments as a feedback.
>>>>>>>
>>>>>>> Customer feedback like yours helps us continue to improve the 
>>>>>>> service we provide.
>>>>>>>
>>>>>>> I've forwarded this feedback to Amazon MP3 development team for 
>>>>>>> consideration.
>>>>>>>
>>>>>>> -----If you need any assistance related to Amazon MP3, then please 
>>>>>>> contact us again. We'll be happy to help you.
>>>>>>>
>>>>>>> Amazon Music specialists are available 24 hours a day, seven days a 
>>>>>>> week through the following link:
>>>>>>>
>>>>>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>>>>>
>>>>>>> Thanks for your patience and understanding in this regard.
>>>>>>>
>>>>>>> We look forward to seeing you again soon.
>>>>>>>
>>>>>>> Best regards,
>>>>>>> Akber M
>>>>>>> ........................................................................................................................
>>>>>>>
>>>>>>> Did I solve your problem?
>>>>>>>
>>>>>>> If yes, please click here:
>>>>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_pt_1
>>>>>>>
>>>>>>> If no, please click here:
>>>>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_pt_1
>>>>>>>
>>>>>>> ........................................................................................................................
>>>>>>>
>>>>>>> Your feedback is helping us build Earth's Most Customer-Centric 
>>>>>>> Company.
>>>>>>>
>>>>>>> Thank you.
>>>>>>> Amazon.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---- Original Message: ----
>>>>>>>
>>>>>>> Hi, My name is Cullen Gallagher. these work, but I need to download 
>>>>>>> full albums. Unfortunately, this process is inaccessible with a 
>>>>>>> screen reader. I have purchased many albums from amazon, and not 
>>>>>>> being able to download them with a screen reader is aggravating. The 
>>>>>>> amazon music app is not accessible with voiceover on my mac, and the 
>>>>>>> old amazon mp3 downloader is broken. Is there anything els I can 
>>>>>>> try? Thanks.
>>>>>>> Cullen
>>>>>>> > On May 8, 2015, at 1:57 PM, Amazon.com 
>>>>>>> <cs-reply at amazon.com> wrote:
>>>>>>> >
>>>>>>> > Hello,
>>>>>>> >
>>>>>>> > I am really sorry to hear about the trouble that you have been 
>>>>>>> experience with Amazon music app and upload with screen reader. This 
>>>>>>> is definitely not what we want our customers to experience.
>>>>>>> >
>>>>>>> > I understand that you are facing difficulties with the new 
>>>>>>> version but we did not make any changes for the screen reader 
>>>>>>> option.
>>>>>>> >
>>>>>>> > I would like you to please follow the below instruction so that 
>>>>>>> it can work it again.
>>>>>>> >
>>>>>>> > To download music using a screen reader, you'll first need to 
>>>>>>> uninstall the Amazon Music app for Mac  and the Amazon MP3 
>>>>>>> Downloader.
>>>>>>> >
>>>>>>> > Now you're ready to download individual music files from Amazon 
>>>>>>> Music for Web:
>>>>>>> >
>>>>>>> > To download music from Amazon Music for Web using a screen 
>>>>>>> reader:
>>>>>>> >
>>>>>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in 
>>>>>>> Internet Explorer.
>>>>>>> > 2. Sign in to your Amazon account by entering your e-mail 
>>>>>>> address and password.
>>>>>>> > 3. The following page shows your Digital Music Store purchases 
>>>>>>> and Amazon Music arranged in a table. Press the "T" navigation quick 
>>>>>>> key twice to navigate to the table.
>>>>>>> > 4. You can then use your screen reader's table navigation 
>>>>>>> commands to browse your music.
>>>>>>> > 5. You can also use the "X" navigation quick key to go to the 
>>>>>>> check box associated with each song. Press the arrow-down key twice 
>>>>>>> after pressing "X" to hear the name of each song, and the arrow-up 
>>>>>>> key twice to go back to the check box.
>>>>>>> > 6. When you find the song you'd like to download, navigate to 
>>>>>>> the check box next to it and press the space bar. The screen reader 
>>>>>>> should say "Check box checked."
>>>>>>> > 7. Press your screen reader's key command for bringing up your 
>>>>>>> Links list.
>>>>>>> > 8. Press the "Home" key to go to the top of your Links list.
>>>>>>> > 9. Use first-letter navigation and press the letter "D" three 
>>>>>>> times. The screen reader should say "Download One" or "Download," 
>>>>>>> followed by the name of the song.
>>>>>>> > 10. Press the "Enter" key to activate the link.
>>>>>>> > 11. A dialog window will then open, but the screen reader may 
>>>>>>> not notify you that this has happened. Press "Insert" and "Escape" 
>>>>>>> or "Insert" and "Backslash" to refresh your screen.
>>>>>>> > 12. Return to your Links list and press "Home" to go to the 
>>>>>>> top.
>>>>>>> > 13. Press the letter "D" twice. The screen reader should say 
>>>>>>> "Download my Music."
>>>>>>> > 14. Press "Enter" to activate the link, and follow the prompt 
>>>>>>> to open or save the file.
>>>>>>> >
>>>>>>> >
>>>>>>> > Even after doing this you are facing the same issue, then 
>>>>>>> please contact us back so that we can raise a trouble ticket to fix 
>>>>>>> this issue.
>>>>>>> >
>>>>>>> >
>>>>>>> > If you have any other questions or need help with your account, 
>>>>>>> please contact us by visiting our Help pages (www.amazon.com/help) 
>>>>>>> and clicking the "Contact Us" button. Screen reader users can go to 
>>>>>>> the links list and select "Contact Us" or press the quick key "G" to 
>>>>>>> navigate to the "Contact Us" link. You can also call us directly at 
>>>>>>> our customer service phone numbers below:
>>>>>>> >
>>>>>>> > - U.S. and Canada: 1-866-216-1072
>>>>>>> > - International: 1-206-266-2992
>>>>>>> >
>>>>>>> > We look forward to seeing you again soon.
>>>>>>> >
>>>>>>> > Best regards,
>>>>>>> > Siddharth S
>>>>>>> > 
>>>>>>> ........................................................................................................................
>>>>>>> >
>>>>>>> > Did I solve your problem?
>>>>>>> >
>>>>>>> > If yes, please click here:
>>>>>>> > 
>>>>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_pt_1
>>>>>>> >
>>>>>>> > If no, please click here:
>>>>>>> > 
>>>>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_pt_1
>>>>>>> >
>>>>>>> > 
>>>>>>> ........................................................................................................................
>>>>>>> >
>>>>>>> > Your feedback is helping us build Earth's Most Customer-Centric 
>>>>>>> Company.
>>>>>>> >
>>>>>>> > Thank you.
>>>>>>> > Amazon.com
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> > ---- Original Message: ----
>>>>>>> >
>>>>>>> > ---------------
>>>>>>> > 05/08/15 10:29:14
>>>>>>> > Your Name: cullen gallagher
>>>>>>> > Comments:Hi, My name is Cullen Gallager. I am trying to 
>>>>>>> download music that I have purchased in the past from amazon. The 
>>>>>>> problem is that I am using a mac, I am visually Impaired and rely on 
>>>>>>> the voiceover screen reader to use my computer. Both the amazon 
>>>>>>> music app and the uploader are not useable with voiceover. I wish to 
>>>>>>> continue using amazon's music service, however, I am unable to do so 
>>>>>>> do to the software being inaccessible with apple's voiceover screen 
>>>>>>> reader. In the past, I was able to use the older amazon mp3 
>>>>>>> downloader, but now the program won't work and I am left out of the 
>>>>>>> 500 or so songs I have purchased. Thank You
>>>>>>> > Cullen
>>>>>>> > ---------------
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> >
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