[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

Tue Dec 6 11:54:43 UTC 2016

I guess 3 times was the charm for me.  I had to get help right after they 
altered their site.  So, I stand corrected.

Vince

----- Original Message ----- 
From: "Gerald Levy via Electronics-Talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Gerald Levy" <bwaylimited at verizon.net>
Sent: Tuesday, December 06, 2016 4:34 AM
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

>
> No, this is not true.  Amazon will not complete an online order for you, 
> even if you explain to them that you are blind and cannot complete the 
> order yourself online because you find their web site difficult to 
> navigate.  I was told on two different occasions by Amazon telephone 
> service agents that they could not complete an online order for me, and 
> that they could only provide assistance with an order that had already 
> been placed.
>
> Gerald
>
>
>
> -----Original Message----- 
> From: cheez via Electronics-Talk
> Sent: Monday, December 05, 2016 11:08 PM
> To: Discussion of accessible home electronics and appliances
> Cc: cheez
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
>
> I don't know about other companies, but Amazon will do a transaction for 
> you
> if you call the customer service line.  They are great when it comes to
> assisting us folk.
>
> Customer Service:
> 866-216-1072
> MP3 Tech Support:
> 888-802-3083
> Amazon Local
>
> Vince
>
> ----- Original Message ----- 
> From: "Lori Motis via Electronics-Talk" <electronics-talk at nfbnet.org>
> To: "Discussion of accessible home electronics and appliances"
> <electronics-talk at nfbnet.org>
> Cc: "Lori Motis" <ljm2561 at gmail.com>
> Sent: Monday, December 05, 2016 3:34 PM
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
>
>
>>I have noticed that a lot of websites have gone to a different website
>> design like Wall mart and Home Depot, and others. I am an avid online
>> shopper using Jaws. These newer versions seem to have something called
>> a toolbar with buttons that can interfere with your navigation. I tend
>> to use the find command a lot and take time exploring these new
>> toolbars and something called slides. The info is there, but you just
>> have to play a little to figure out this new arrangement. I use Amazon
>> a lot and find it easy to use.
>> Hope you can get your shopping done, and you might try calling the
>> store too. Many have great customer service.
>> Lori AKA Food Lady
>>
>>
>> On 12/4/16, Jude DaShiell via Electronics-Talk
>> <electronics-talk at nfbnet.org> wrote:
>>> document what browsers and what browser versions were used to access the
>>> sites  and what versions of jaws and nvda were used.  With each set of
>>> this information document where you were in the purchase process and
>>> what happened or didn't happen that caused your failures.  Before you do
>>> any of that though if you have office 2010, find out how to download and
>>> install window-eyes as a 3rd screen reader and try window-eyes with all
>>> of these sites with the browsers used earlier.  I recommend if at all
>>> possible having someone who can see the screen as you work be with you
>>> and have them document the failures as both you and they listen to the
>>> screen readers and they watch your screen.  In the Navy that's called
>>> functional web accessibility testing and everything you do and
>>> everything that happens and doesn't happen that should happen needs to
>>> be written down.  It's a lot of work, but at the end of it it leaves the
>>> guilty parties with no wiggle room.  I would if I were you send copies
>>> of what is discovered and documented along with times and dates tests
>>> were done to the N.F.B. since leadership and legal department will be
>>> able to find grounds for getting the store's attention later if it
>>> should come to that.  Let the stores know your findings have also been
>>> sent to the N.F.B. and whoever is your sighted assistant needs to sign
>>> and date each page of the documentation.
>>>
>>> On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:
>>>
>>>> Date: Sun, 4 Dec 2016 20:35:02
>>>> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
>>>> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>>>>     Blind Talk Mailing List <blindtlk at nfbnet.org>
>>>> To: Blind-Talk <blindtlk at nfbnet.org>
>>>> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
>>>> Subject: [Blindtlk] Online Shopping Difficulties
>>>>
>>>> Hello:
>>>>
>>>> I apologize in advance if I have sent this to the wrong place but, I 
>>>> need
>>>> some suggestions and information.  As I have been doing my holiday
>>>> shopping
>>>> online I have come across some websites that I cannot use with Jaws or
>>>> NVDA.
>>>> Is there anywhere I can get more advice about this?  If I contact these
>>>> companies to suggest that they make their sites accessible, where do I
>>>> send
>>>> them for more information?  Does NFB have anyone who deals with this
>>>> issue?
>>>> In addition to being totally blind I also have significant medical and
>>>> physical disabilities making getting out to the stores quite a 
>>>> challenge.
>>>> Therefore I do depend a great deal on being able to shop online.  I 
>>>> will
>>>> appreciate any advice and information.  Thanks for your help.
>>>>
>>>> Sandra Johnson
>>>> SLJohnson25 at comcast.net
>>>>
>>>
>>> --
>>>
>>
>>
>> -- 
>> Lori Motis
>> Publisher & Editor of The Blind Post
>> www.theblindpost.com
>>
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>
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