[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

Wed Dec 7 22:04:29 UTC 2016

I did.  They told me to do it on my computer, and that they couldn't do it 
over the phone.  They just looked up what I wanted and said it was there, 
but they told me I had to go to my computer and do it.  It was a guy from 
India or somewhere.  Pam.

-----Original Message----- 
From: cheez via Electronics-Talk
Sent: Monday, December 05, 2016 11:08 PM
To: Discussion of accessible home electronics and appliances
Cc: cheez
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

I don't know about other companies, but Amazon will do a transaction for you
if you call the customer service line.  They are great when it comes to
assisting us folk.

Customer Service:
866-216-1072
MP3 Tech Support:
888-802-3083
Amazon Local

Vince

----- Original Message ----- 
From: "Lori Motis via Electronics-Talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances"
<electronics-talk at nfbnet.org>
Cc: "Lori Motis" <ljm2561 at gmail.com>
Sent: Monday, December 05, 2016 3:34 PM
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

>I have noticed that a lot of websites have gone to a different website
> design like Wall mart and Home Depot, and others. I am an avid online
> shopper using Jaws. These newer versions seem to have something called
> a toolbar with buttons that can interfere with your navigation. I tend
> to use the find command a lot and take time exploring these new
> toolbars and something called slides. The info is there, but you just
> have to play a little to figure out this new arrangement. I use Amazon
> a lot and find it easy to use.
> Hope you can get your shopping done, and you might try calling the
> store too. Many have great customer service.
> Lori AKA Food Lady
>
>
> On 12/4/16, Jude DaShiell via Electronics-Talk
> <electronics-talk at nfbnet.org> wrote:
>> document what browsers and what browser versions were used to access the
>> sites  and what versions of jaws and nvda were used.  With each set of
>> this information document where you were in the purchase process and
>> what happened or didn't happen that caused your failures.  Before you do
>> any of that though if you have office 2010, find out how to download and
>> install window-eyes as a 3rd screen reader and try window-eyes with all
>> of these sites with the browsers used earlier.  I recommend if at all
>> possible having someone who can see the screen as you work be with you
>> and have them document the failures as both you and they listen to the
>> screen readers and they watch your screen.  In the Navy that's called
>> functional web accessibility testing and everything you do and
>> everything that happens and doesn't happen that should happen needs to
>> be written down.  It's a lot of work, but at the end of it it leaves the
>> guilty parties with no wiggle room.  I would if I were you send copies
>> of what is discovered and documented along with times and dates tests
>> were done to the N.F.B. since leadership and legal department will be
>> able to find grounds for getting the store's attention later if it
>> should come to that.  Let the stores know your findings have also been
>> sent to the N.F.B. and whoever is your sighted assistant needs to sign
>> and date each page of the documentation.
>>
>> On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:
>>
>>> Date: Sun, 4 Dec 2016 20:35:02
>>> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
>>> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>>>     Blind Talk Mailing List <blindtlk at nfbnet.org>
>>> To: Blind-Talk <blindtlk at nfbnet.org>
>>> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
>>> Subject: [Blindtlk] Online Shopping Difficulties
>>>
>>> Hello:
>>>
>>> I apologize in advance if I have sent this to the wrong place but, I 
>>> need
>>> some suggestions and information.  As I have been doing my holiday
>>> shopping
>>> online I have come across some websites that I cannot use with Jaws or
>>> NVDA.
>>> Is there anywhere I can get more advice about this?  If I contact these
>>> companies to suggest that they make their sites accessible, where do I
>>> send
>>> them for more information?  Does NFB have anyone who deals with this
>>> issue?
>>> In addition to being totally blind I also have significant medical and
>>> physical disabilities making getting out to the stores quite a 
>>> challenge.
>>> Therefore I do depend a great deal on being able to shop online.  I will
>>> appreciate any advice and information.  Thanks for your help.
>>>
>>> Sandra Johnson
>>> SLJohnson25 at comcast.net
>>>
>>
>> --
>>
>
>
> -- 
> Lori Motis
> Publisher & Editor of The Blind Post
> www.theblindpost.com
>
> _______________________________________________
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