[Electronics-Talk] Question About Voice Guideance and Recording.

Mon Dec 12 10:27:57 UTC 2016

If you got this box because you are blind, they should not be charging you 
full price for the service.  They are supposed to charge you for the level 
of service you were having before you got the expensive box.  Pam.

-----Original Message----- 
From: S L Johnson via Electronics-Talk
Sent: Saturday, December 10, 2016 11:00 PM
To: Discussion of accessible home electronics and appliances
Cc: S L Johnson
Subject: Re: [Electronics-Talk] Question About Voice Guideance and 
Recording.

Hello:

Maybe that is what happened to me today.  I was enjoying myself exploring
the movies and suddenly everything went silent.  I don't know if I hit a
wrong button.  As I said before my multiple sclerosis causes dexterity
issues and numbness in my fingers.  All the buttons on the remote are quite
close with no spaces in between so hitting a wrong button is very possible.
With my old remote I can use the large print version which has bigger
buttons and they are spread far apart.  Also there are less buttons on the
simple remote.  Now that everything is gone I cannot even tell if my TV is
on or not because it is so quiet.  I know this is still in the testing phase
but, this is not good.  With this in mind, I just might have it taken out
since this level of service is more expensive than I can really afford.  I
thought I would give it a try for a short discount promotion in my area but
if it is going to go all silent so I cannot even watch the local news, then
I do not want it.  I suppose they will try and charge me another $70 service
call to come out again.  I do not have access to any other sighted help.

Sandra

-----Original Message----- 
From: Jude DaShiell via Electronics-Talk
Sent: Saturday, December 10, 2016 7:30 PM
To: Barbara O'Connor via Electronics-Talk
Cc: Jude DaShiell
Subject: Re: [Electronics-Talk] Question About Voice Guideance and
Recording.

The other night I was channel surfing with the arrow keys on the side of
the remote with voice guideance turned on and for some strange reason
discovered a few things.
First if you start surfing on channel 2 and go down so you wrap around
to the highest channel numbers you're going to hit unsubscribed channels
unless you subscribed to the highest tier of service.
Second, voice guideance does not give you the opportunity to subscribe
to those channels it asks you to wait a moment and the notification
comes through speaking very fast so it's a cut off message too.
Third sooner rather than later you're going to wipe out.  By wipe out I
mean everything turns off both tv and set top box and when you try to
turn them back on you'll find your channels got wiped out of your box
and you can't turn voice guideance on any more.  Eventually I'll get
sighted assistance to sort this mess out and set the cable box and TV up
again but that's why comcast calls voice guideance beta software.  Those
using voice guideance, especially if you don't have eyes nearby, be
careful out there and report bugs to comcast accessibility!

On Sat, 10 Dec 2016, Barbara O'Connor via Electronics-Talk wrote:

> Date: Sat, 10 Dec 2016 13:17:24
> From: Barbara O'Connor via Electronics-Talk <electronics-talk at nfbnet.org>
> To: Discussion of accessible home electronics and appliances
>     <electronics-talk at nfbnet.org>
> Cc: Barbara O'Connor <broconnor1972 at comcast.net>
> Subject: Re: [Electronics-Talk] Question About Voice Guideance and 
> Recording.
>
> Hi Ray, I did adjust the time so we'll see what happens. I won't know 
> until next week as the shows that were affected by the problem or on 
> Wednesday/Thursday. Thanks for your help. I hope it works.
>
> Sent from my iPhone
>
>> On Dec 9, 2016, at 3:59 PM, Ray Foret jr via Electronics-Talk 
>> <electronics-talk at nfbnet.org> wrote:
>>
>> Given your description of what happend to you, I?d advise extending the 
>> end time a little.  Best and I think maybe the only way to solve your 
>> delema.
>>
>> I do not believe you will hurt the recording time of the other shows by 
>> doing this.
>>
>>
>> Sent from my Mac, The Only computer with full accessibility for the blind 
>> built-in
>>
>> Sincerely, The Constantly Barefooted Ray,
>>
>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
>> iPhone7 and Apple TV user!
>>
>>> On Dec 9, 2016, at 2:52 PM, Barb O'Connor via Electronics-Talk 
>>> <electronics-talk at nfbnet.org> wrote:
>>>
>>> Bear with me as I'm going to try to explain this the best I can. I'm 
>>> sure someone on this list can help me and, if not, I'll call the Comcast 
>>> line for people with disabilities.
>>>
>>> I used my Comcast Remote and said, "Sports Jeopardy". It found it for me 
>>> so I went to the record options and chose new episodes only. I confirmed 
>>> what I needed to. I started watching and, the episodes that were 
>>> recorded Sunday Evening from 10:00 PM. to 11:00 PM. Central time were 
>>> just fine. When it recorded episodes on Wednesday/Thursday, and there 
>>> were 3 episodes, the timing wasn't correct. Apparently the show that was 
>>> on before Sports Jeopardy ran over. As I wanted to watch the episodes in 
>>> the proper order, I used the right arrow key to get to the first 
>>> episode. I had to forward through the previous show that apparently ran 
>>> over and then start watching. Of course, the Jeopardy program ran out of 
>>> time but when I deleted that episode and moved to the next, it picked up 
>>> where it left off and I got to see the end of the first recording as 
>>> well as part of the next Jeopardy. Naturally, when it came to the last 
>>> episode for the evening, I didn't see the end.
>>>
>>> I know you can adjust the end time but I hate to do that on the shows 
>>> that are working alright. Is there anything else I can do so as not to 
>>> throw off the whole recording process for these shows?
>>>
>>> I assume, if there isn't, I'm just going to have to extend the time and 
>>> hope for the best.
>>>
>>> Thanks for anyone's opinion on this issue. I look forward to your 
>>> response and, thanks for reading this long email.
>>>
>>> Barb
>>> _______________________________________________
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>>> To unsubscribe, change your list options or get your account info for 
>>> Electronics-Talk:
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>>
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>
>
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