[Electronics-Talk] Cable accessibility

Mon Feb 15 18:15:21 UTC 2016

I guess since they don't offer accessible cable boxes, they don't feel they
need to teach their customer service operators sensitivity training. A long
time ago, I actually had a cable customer service rep say "Why do you have
or need TV if you can't see it." 

Rob Kaiser
Email;
rcubfank at sbcglobal.net

-----Original Message-----
From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Gerald Levy via Electronics-Talk
Sent: Monday, February 15, 2016 10:00 AM
To: Discussion of accessible home electronics and appliances
<electronics-talk at nfbnet.org>
Cc: Gerald Levy <bwaylimited at verizon.net>
Subject: Re: [Electronics-Talk] Cable accessibility

Time Warner's customer service agents are so dumb that the last time I asked
one of them when they would be offering accessible cable boxes to their
blind customers, he thought I was asking him where the elevator was located
in their headquarters building in Queens.  I kid you not.

Gerald

-----Original Message-----
From: cheez via Electronics-Talk
Sent: Monday, February 15, 2016 12:47 PM
To: Discussion of accessible home electronics and appliances
Cc: cheez
Subject: Re: [Electronics-Talk] Cable accessibility

That makes sense, Gerald.  Just like companies that sell products for the
blind and visually-impaired only sending printed instructions for the item.

Vince

----- Original Message -----
From: "Gerald Levy via Electronics-Talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances"
<electronics-talk at nfbnet.org>
Cc: "Gerald Levy" <bwaylimited at verizon.net>
Sent: Monday, February 15, 2016 10:31 AM
Subject: Re: [Electronics-Talk] Cable accessibility

>
> Time Warner's idea of accessibility is to offer large-button remote 
> control units to visually impaired customers on request.  Isn't that swell

> of them?
>
> Gerald
>
>
>
> -----Original Message----- 
> From: Merv Keck via Electronics-Talk
> Sent: Monday, February 15, 2016 12:02 PM
> To: 'Discussion of accessible home electronics and appliances'
> Cc: Merv Keck
> Subject: Re: [Electronics-Talk] Cable accessibility
>
> Hi,
> I have Brighthouse. Their idea of accessibility is if you are blind you 
> can
> call them and they will read your bill over the phone for you. Laughs!
> Seriously that is what their web site actually says under accessibility.
> That and they have wheelchair ramps at the bill paying sites.
> I gave up the DVR because their iPhone app will allow me to set up the
> recording of a program but once that program was recorded I had no way of
> accessing the recording on either the DVR or the iPhone. So I might have 
> 20
> programs on the DVR but the only way I could find which one I was looking
> for was to start each program until I found what I was looking for.
> Obviously in a TV series that didn't work for viewing a series in order. 
> So
> I decided to save the money and get a standard box.
> I have a sixty inch HDTV but I never watch it because it is too much of a
> pain trying to find something and I can no longer see the screen as of 
> about
> 14 months ago now anyway.
>
> -----Original Message-----
> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of Brent Harding via Electronics-Talk
> Sent: Monday, February 15, 2016 11:46 AM
> To: Discussion of accessible home electronics and appliances
> <electronics-talk at nfbnet.org>
> Cc: Brent Harding <brent at hostany.net>
> Subject: Re: [Electronics-Talk] Cable accessibility
>
> I wish Time Warner would come out with something as well. I would really
> like to have a DVR that I can control. I'm not in a part of town where
> Uverse is available like I was when it first came out in other parts of
> town. I had to remember a little bit of menu options, but I could schedule
> the recordings online back then, but that system had a dedicated DVR 
> button
> that only brought up previous recordings.
>
> ----- Original Message -----
> From: "Tracy Carcione via Electronics-Talk" <electronics-talk at nfbnet.org>
> To: "'Discussion of accessible home electronics and appliances'"
> <electronics-talk at nfbnet.org>
> Cc: "Tracy Carcione" <carcione at access.net>
> Sent: Monday, February 15, 2016 9:05 AM
> Subject: [Electronics-Talk] Cable accessibility
>
>
>> My husband has been calling Cablevision for years to talk about
>> accessibility.  Within the last couple months, they've actually started 
>> to
>> respond, and he's been talking to one of their developers about ways to
>> improve the accessibility of their website and app.  She says they will
>> have
>> significant improvements within this year.
>>
>> If we can use their app or website to do things like program the DVR, 
>> that
>> would be a big improvement.  Progress is slow, but we feel like we're
>> starting to get somewhere.  My man's consistent complaining may be paying
>> off.
>>
>> Go thou and do likewise.
>>
>> Tracy
>>
>>
>>
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