[Electronics-Talk] Interview Questions

Fri Jul 14 19:41:02 UTC 2017

Well, I thought I had lost the questions ... but someone here found them.  Some of the technology-related questions are updated, such as references to Window-Eyes, and would have to be updated, this should give you some ideas.

Dave

Interview Questions
Assistive Technology Specialist Position

  1.  Would you please briefly describe yourself to us including your experience and qualifications?

  1.  What are the differences between SA to Go, System Access Stand Alone, and System Access Mobile?
  2.  What would you say are the primary differences between Jaws and System Access usage for the screen reader user?
4.           Which of the following does not require installation of a video driver when installing that software?
a.       Jaws For Windows Standard
b.        Window-Eyes
c.         NVDA Portable
d.        ZoomText
e.         Magic Professional

  1.  True or false:  It is not possible under any situation to use Jaws for Windows on Intel based Apple computers.
  2.  Talks is a screen reader used with:
a.        Linux
b.        OS2
c.         Apple Snow Leopard
d.        Symbian for smartphones

  1.  Which of the following is not a notetaker?
a.       BrailleNote
b.       Companion
c.        Braille Sense
d.       PacMate
e.        Braille Star
f.       Apex

  1.  Which version of Jaws for Windows would you use with Windows 7 Home Premium or does it make any difference?  (either should work)
  2.  You have installed a new copy of the current version of Jaws on a brand new computer.  You find that in Windows Explorer or My Computer Jaws will not read the names of folders or files.  What would you try to resolve this problem?
a.        Reinstall the FS video driver.
b.       Refresh the screen with CTRL + insert.
c.         Change the video resolution to a lower resolution.
d.        Uninstall Jaws and reinstall it with custom settings.
e.         A and B

  1.  You have installed Kurzweil1000 on a laptop running Windows Vista Ultimate with Service Pack 2.  You had installed a scanner on the laptop prior to installing Kurzweil1000.  But, Kurzweil1000 can't find the scanner.  What would you check  first to determine what the problem might be?
a.  Check to make sure the right scanner is selected under "Scanning Source" in the Kurzweil 1000 options.
b.  The wrong scanner driver was picked.
c.  The scanner is not compatible with K1000.
d.  The scanner is locked.
e.  The scanner needs to be calibrated.
e.  A, B, C and D
11.      How would you get a user authorization key for the Victor Reader Stream for using books from Recording for the Blind and Dyslexic?
a.          Purchase the authorization from Humanware at the same time as the Stream is purchased.
b.          Purchase the user key from RFB&D.
c.           RFB&D does not require an authorization key.
d.          Download an authorization key from the RFB&D website.
e.            None of the above (please explain what to do)

  1.  True or false:  If a person has their Windows firewall turned on and keeps their computer cleaned up using disk clean-up and defrag once a week, they should never have to worry about virus or spyware.
  2.  Explain some of the common keyboard commands used in assistive technology software including ZoomText, JAWS for Windows, Kurzweil 1000.
  3.  Explain the main differences between Kurzweil 1000 and Kurzweil 3000.
  4.  Explain the main difference between JAWS for Windows Professional and JAWS for Windows Standard.
  5.  Two packages commonly used by blind computer users recently released major updates in the last month.  Discuss anything you may have read regarding these releases and/or any direct experience you have installing the new releases or beta versions that preceded them.
  6.  Discuss the steps in connecting a currently shipping Blue Tooth or USB refreshable Braille display along with any considerations if you are installing on a customer's machine.
  7.  Describe the process for setting up a shortcut hotkey for a program on the Start menu or desktop and explain the importance of setting up hotkeys.
  8.  Explain some common Windows keyboard commands and what they are used for?
  9.  Explain how you would troubleshoot an error stating "The system has detected an IP address conflict with another system on the network. The local interface has been disabled. More details are available in the system event log. Consult your network administrator to resolve the conflict."
  10. Most wireless routers have a default IP address used for the administration configuration page, can you tell me what numbers the general IP address starts with? (192.168.X.X)
  11. How do you open a command prompt or "DOS Window"?
  12. When in a command prompt window what do you add to the end of a command to see what options are available for that command? (i.e. ipconfig /?)
  13. How would you find out the IP address of a specific computer that you are working on?
  14. A blind customer calls and says her computer is not talking-the screen is blinking and a sighted neighbor says that there is a message that ntldr is missing.  What are some possible troubleshooting steps?
  15. You have evaluated the technology needs of a customer and she wishes to use Zoomtext.  She requires 8X magnification.  What would your approach/recommendations be?

  1.  There are times when one's personal belief system may conflict with the policies of the agency. Describe how you would deal with the situation if your personal beliefs differ from that of the administration?

  1.  We don't always get our way at work.  Describe how you would handle the situation if you made a request of management, pushed hard for your proposal, and were turned down.

  1.  In an ideal world, what do you see yourself doing in five years?

  1.  What would the perfect job be for you?

  1.  Briefly tell us why you think we should hire you for this job - what do you bring to the table?  Why do you want this job?

  1.  A client is reporting problems with ZoomText causing the Internet to "flicker" when moving the mouse over print, what troubleshooting steps would you take to solve this problem and why?

  1.  When troubleshooting a problem with a client's PC you notice that the computer is getting a "Keyboard error or no keyboard is present" message on the screen, what would you do to fix this?

  1.  As an Assistive Technology Specialist at SSB you will be asked to recommend and configure computer packages based on clients needs, what are the key factors of configuring a machine for use of Assistive Technology and why?

  1.  A client's PC is in need of a backup and system rebuild and you have been asked to back up the e-mails and settings for Outlook Express including the Address book and folders. Can you name the file extensions that you would need to back up for the Mailbox and Windows Address Book files? Answer: .mbx, .wab

  1.  When working on a client PC you find the need to boot into Windows Safe Mode, what is the main difference of running Windows in Safe Mode and how do you boot a PC into safe mode?

  1.  When working a PC you find the need to boot the PC from a CD or DVD for the Operating System installation, what keyboard command do you use to get a boot menu on a Windows PC?

  1.  You find a client's PC to be running very slow with many system resources being used, you need to find out what programs and services are running in order to troubleshoot. Do you know the windows tool you would use to do this?

  1.  A client calls and reports that their printer is not printing documents and they are not getting any errors, you have checked to make sure the power is on and that the cables are connected, which they are, what troubleshooting steps would you take to resolve this problem?

  1.  Explain what essential maintenance is required to keep a PC operating in peak condition?

  1.  Internet browsers have the ability to increase and decrease the size of the print on the screen by using a keyboard command, what is that command?

  1.  A client is calling to help troubleshoot a problem with their PC and you need to find out what version of Microsoft Windows that the PC is running and the client doesn't know and is not sighted, where would you find out what version of Windows they are running?

  1.  True/False: One Anti-Spyware program is good enough to keep a PC running free of spyware.

  1.  A client is using Outlook 2007 for e-mail and you need to back up their personal Outlook file on a Windows Vista computer, where does the personal Outlook folder stored under Vista or how would you find this out? Answer: C:\Users\USERNAME\AppData\Local\Microsoft\Outlook.

  1.  When evaluating a job site for accessibility concerns, you will need to install JAWS for Windows on a PC and you know that company may lock down all PCs with user rights restrictions, what do you need to tell the IT contact at the company and why?

  1.  What interests you most or least about a job or employment situation?

  1.  This position will require you to work independently and efficiently, please describe how you used these skills in your previous work experience.

  1.  Regedit- What is Regedit?  How do you run it?  Give some examples of how a technician might utilize it.  What problems can result from using it incorrectly?

  1.  You have a message from a caller that JAWS is not working with a critical application used on the job.  What do you do?

  1.  What are tools that can be used to customize JAWS when dealing with a web application that is not working well with JAWS?  (placemarkers, custom prompts)  What are some strategies for making a desktop application work better?

  1.  What do you think is important when you are working as part of a team?

  1.  Do you have any questions of us?

David Andrews | Chief Technology Officer
Minnesota Department of Employment and Economic Development
State Services for the Blind
2200 University Ave West, Suite 240, St. Paul MN 55114
Direct: 651-539-2294
Web<http://mn.gov/deed> | Twitter<http://twitter.com/mndeed> | Facebook<http://facebook.com/mndeed>
[DEED SSB Logo Black and White]

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