[Electronics-Talk] Altice One cable box

[Tracy Carcione]

Gerald, it's Optimum, used to be Cablevision.  They act like we're the only
blind customers in the whole tri-state area, which I find hard to believe.

Dave, and anyone else with ideas:  It's so hard to find the one guy in the
whole company who has a clue what we're talking about.  My husband just made
many phone calls, with many transfers, and found a guy who says Sure, the
box does what the website claims it does.  So now we're waiting for another
call-back, hopefully from someone who knows someone who can actually set it
up.
The first tech we got said she knows the box backwards and forwards, and it
doesn't do any talking--people can only talk to it.  They do not understand
how useless that is.
Even when we can get through to the accessibility department, it's hard to
find someone who knows what we're talking about.
So any hints on how to find the right person would be great.  Why does this
have to be such a struggle!
Tracy


-----Original Message-----
From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Gerald Levy via Electronics-Talk
Sent: Monday, December 24, 2018 11:57 AM
To: Tracy Carcione via Electronics-Talk
Cc: Gerald Levy
Subject: Re: [Electronics-Talk] Altice One cable box


Who is your cable provider?


Gerald



On 12/24/2018 11:33 AM, Tracy Carcione via Electronics-Talk wrote:
> We were supposed to get a new cable box, with a remote that you can talk
to,
> and, much more important, "voice guidance" that guides a blind person
> through the menus.
>
> The cable company website says:
>
> Altice One: Audible UI
>
> Altice One offers an audible UI (User Interface) that enables customers
with
> visual disabilities to interact with the platform to discover and enjoy
> content.
>
> How Voice Guidance Works
>
> Voice Guidance "speaks" what's on the screen and includes details such as
> program descriptions and navigational instructions to help customers
> navigate the user interface decide what to watch.
>
> Using your Altice One remote, you have the ability to independently change
> channels, search for shows, enable closed captioning and more by using
voice
> commands.
>
>   
>
> But all the tech people know about is talking to the remote.  They all
> insist that nothing will talk to me.
>
> Do other people have some similar cable box, possibly with a different
name?
> Can anyone advise me? Are the tech people just ignorant, or is this yet
> another accessibility lie?
>
>   
>
> I was all excited to finally have something that actually is usable, but
no.
> I'm so disappointed.  My cable company's "accessibility" is a bad joke,
and
> I'm not laughing.
>
> Tracy
>
>   
>
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