[Electronics-Talk] Changes to AIRA 5-minute offer

Star Gazer pickrellrebecca at gmail.com
Mon Aug 31 17:25:30 UTC 2020 

IRA made a business decision that turned out to bite them in the butt. 
It has nothing to do with blindness, it’s just that ira provides services to people who are blind. 
I can guarantee you that if any other business said “you get 5 whatevers” lots of people would do that. 

Also, IRA could have taken metrics on the 5 minute people and shut them down if there was a patern they didn’t like. Any business can do that. 
Nobody did anything inheritently wrong on this one. 

Sent from Mail for Windows 10

From: Jenny Perdue via Electronics-Talk
Sent: Monday, August 31, 2020 12:36 PM
To: Discussion of accessible home electronics and appliances
Cc: Jenny Perdue
Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer

That’s exactly the attitude that’s caused this in the first place.

Something for nothing, I know people that played cards using the fat free five minutes because they were too damn cheap to buy it on their own. That’s crappy for those of us that pay for it.

The attitude is why a lot of our services such as blind mice mart movie vault, etc., have been removed. Because it’s always somebody should give you some thing. Do you know what, that makes BlindOf those something for nothing Of those something for nothing people.

Just cause we’re blind does it mean everything‘s entitled to us whether or not it’s free or not. people look really stupid and really bad and I am thankful that I’m not one.

Jenny

Sent from my iPhone

> On Aug 30, 2020, at 9:39 AM, Christopher Chaltain via Electronics-Talk <electronics-talk at nfbnet.org> wrote:
> 
> I'm no expert on AIRA, but I'm not sure how someone can abuse an unlimited plan or a free five minutes. I'm also not sure how taking advantage of a free five minutes offered by AIRA is an example of someone getting something for nothing. If people are taking advantage of a service AIRA is offering then what's wrong with that?
> 
> --
> Christopher (AKA CJ)
> Chaltain at Gmail
> 
>> -----Original Message-----
>> From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
>> David Diamond via Electronics-Talk
>> Sent: Saturday, August 29, 2020 8:25 PM
>> To: Discussion of accessible home electronics and appliances <electronics-
>> talk at nfbnet.org>
>> Cc: David Diamond <Daviddiamond2019 at outlook.com>
>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>> 
>> I think they used to have a unlimited plan for X amount of dollars.  That was
>> done away with supposedly because of ones abusing it.
>> 
>>> -----Original Message-----
>>> From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf
>>> Of Jennifer Perdue, I prefer to be called Jenny via Electronics-Talk
>>> Sent: August 29, 2020 4:28 PM
>>> To: 'Discussion of accessible home electronics and appliances'
>>> <electronics- talk at nfbnet.org>
>>> Cc: jlperdue3 at gmail.com
>>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>>> 
>>> Hello,
>>> 
>>> I had a feeling that they would limit it.  Way too many people used
>>> and abused it so they could get a free ride.
>>> 
>>> I agree, I have no problem paying for it.
>>> 
>>> After a nasty separation I have to use it often, but I had to
>>> downgrade to the
>>> $20 plan. But I still felt like I should pay for something instead of
>>> taking advantage of the 5 minute option.
>>> 
>>> The folks that abused it to get something for nothing did this. It
>>> really sucks that people are always trying to get away with ! something for
>> nothing.
>>> 
>>> Sincerely,
>>> 
>>> Jennifer Penkaty soon to be Jennifer Perdue again and alwaysTo:
>>> Discussion of accessible home electronics and appliances
>>> <electronics-talk at nfbnet.org>
>>> Cc: Mervin Keck <blind5sparrow at outlook.com>
>>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>>> 
>>> I just moved from Florida to Pennsylvania on August 14th. It was the
>>> first time I have made a major move without any useable vision. I have
>>> made quite a few moves in my life but I always had some vision before.
>>> This time I had no physical help for the seven weeks I had to prepare
>>> for the move. On the day I moved I did have three sighted people help
>>> move but I was still on my own getting to the Hotel and then getting
>>> to the airport the next morning and on the plane. It was only the
>>> second time I ever flew commercial. I hate to fly. And I don't care for crowds.
>>> During those seven weeks AIRA helped me many times and I was glad to
>>> pay for their services. I  do not have the if its for free its for me
>>> mentality. I believe in paying for quality services. I don't mind
>>> saving for something I want and I don't mind budgeting so I can afford
>>> something I need. I have no issues with AIRA limiting their free calls
>>> so they can stay in business because I hope they stay around a long time.
>>> I had a friend who helped me with a lot of online stuff. And AIRA
>>> walked me through everything from changing addresses to reading labels
>>> to finding new landmarks at the new place. Even learning my new washer
>>> and dryer I just bought. AIRA even used team viewer and helped me get
>>> the correct Keurig so I didn't end up with one with a touch screen. I
>>> simply love those people and I recently upgraded my plan because I
>>> knew with the recent move I would need them even more than usual.
>>> Merv
>>> 
>>> 
>>> -----Original Message-----
>>> From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf
>>> Of Tom Evans via Electronics-Talk
>>> Sent: Monday, August 24, 2020 8:11 PM
>>> To: Discussion of accessible home electronics and appliances
>>> <electronics- talk at nfbnet.org>
>>> Cc: Tom Evans <tevans2003 at sbcglobal.net>
>>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>>> 
>>> Free of course doesn’t keep them alive and important to pay for what I
>>> think is a complete game changer. I’m doing this from memory as the
>>> plan change today. Free five minutes every 24 hours or If you have a
>>> plan then free five minutes every four hours and then with the plans
>>> you basically get a little less and dollar cost or a few extra
>>> minutes. And the minutes do not roll over at the end of the month. $20
>>> for 30 minutes, $100 for 140 minutes or $200 for
>>> 300 minutes. If you run out then the bundles do roll over. $30 for 25
>>> minutes or $50 for 50 minutes or $90 for 100 minutes. Again doing this
>>> from memory and if wrong please correct.
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Aug 22, 2020, at 12:21 PM, Susan Stanzel via Electronics-Talk
>>> <electronics-talk at nfbnet.org> wrote:
>>>> 
>>>> I know there is an NFB plan for our members. Do any of you know
>>>> what
>>> that costs?
>>>> 
>>>> Susie Stanzel
>>>> 
>>>> -----Original Message-----
>>>> From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On
>>>> Behalf
>>> Of Tracy Carcione via Electronics-Talk
>>>> Sent: Wednesday, August 19, 2020 10:31 AM
>>>> To: 'Discussion of accessible home electronics and appliances'
>>>> <electronics-
>>> talk at nfbnet.org>
>>>> Cc: Tracy Carcione <carcione at access.net>
>>>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>>>> 
>>>> In my experience, the agents are genuinely trying to be helpful.
>>>> If, say, the
>>> place I'm looking is dark, they'll ask if they can turn on the phone
>>> flashlight, which takes a few seconds max.
>>>> Tracy
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org]
>>>> On
>>> Behalf Of Star Gazer via Electronics-Talk
>>>> Sent: Wednesday, August 19, 2020 11:13 AM
>>>> To: Discussion of accessible home electronics and appliances
>>>> Cc: Star Gazer
>>>> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
>>>> 
>>>> Is this a real five minutes or what I call a game five minutes?
>>>> What if say, you are looking for something in your pantry, but the
>>>> pantry
>>> light is off, will the agent tell you to turn the light on, or in my
>>> husband’s words “play dumb” so you have to call back and pay?
>>>> 
>>>> 
>>>> Sent from Mail for Windows 10
>>>> 
>>>> From: Tracy Carcione via Electronics-Talk
>>>> Sent: Wednesday, August 19, 2020 9:52 AM
>>>> To: 'Discussion of accessible home electronics and appliances'
>>>> Cc: Tracy Carcione
>>>> Subject: [Electronics-Talk] Changes to AIRA 5-minute offer
>>>> 
>>>> AIRA is changing its free 5 minutes offer.  They were losing money on it.
>>>> I've pasted the relevant bit from the newsletter below my signature.
>>>> 
>>>> Tracy
>>>> 
>>>> 
>>>> 
>>>> As of August 25 at 6:00am Pacific time, Aira will provide two tiers
>>>> of "Free
>>> 5", one for guests and another for paid subscribers.
>>>> 
>>>> 
>>>> 
>>>> Guests may make one (1) free call every 24 hours of up to five
>>>> minutes in
>>> length.
>>>> 
>>>> 
>>>> 
>>>> Paid subscribers may make one (1) free call of up to five minutes in
>>>> length
>>> every four hours.
>>>> 
>>>> 
>>>> 
>>>> The app will have a timer located in the usage tab to make it easy
>>>> to know
>>> when you can make your next call. For more about these changes, please
>>> check out our Frequently Asked Questions here:
>>> https://aira.io/aira-is-free
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
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> 
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