[Electronics-Talk] Orbit cleaning/maintenance

[Tracy Carcione]

I did call APH, and they gave me an RMA number.  Then I sent the machine off
to Orbit.
Tracy


-----Original Message-----
From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Paul Ferrara via Electronics-Talk
Sent: Thursday, July 09, 2020 11:46 AM
To: 'Discussion of accessible home electronics and appliances'
Cc: Paul Ferrara
Subject: Re: [Electronics-Talk] Orbit cleaning/maintenance

Orbit handles all of it now.
APH is not involved at all. There is no new company.
Thanks.



Paul Ferrara, CPACC and 

Communications Accessibility Editor, Dot6
American Printing House
1839 Frankfort Avenue, Louisville, KY 40206
Main 502 895 2396
pferrara at aph.org

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Tracy Carcione via Electronics-Talk
Sent: Sunday, July 05, 2020 11:24 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>; 'Discussion of accessible home
electronics and appliances' <electronics-talk at nfbnet.org>
Subject: [Electronics-Talk] Orbit cleaning/maintenance

My Orbit braille display has a dot that won't go down.  I cleaned it, but
it's still stuck.  I'll try again, but it probably has to go in for
maintenance.  More than a year ago, when it needed maintenance, there was a
controversy between APH and Orbit Research as to who was responsible.  It
turned out to be Orbit Research who fixed it.  Since then, I hear APH has
created a new company to deal with the Orbit.  So does anyone know who the
current contact company is for maintenance?

Thanks.

Tracy

 

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