[Electronics-Talk] Netflix Issue

[Amanda Lee]

Haha I will very likely never purchase Apple products either.

I had to take my iPhone down to factory settings because the passcode was
entered with different values than I thought, so I was locked out.  Since I
didn't know that passcode, they still deny me access to the cloud where I
had everything.  So I had to manually download and install all of the apps
and everything else.

I went through apple accessibility who admitted this was not right but they
could do nothing.  I went to certified Apple repair and they could do
nothing.

Hence, although Apple knows where my phone is located and it's been at this
address since I bought it, they're treating me as though I have stolen my
own phone and want to steal my own data.

Most of the time, one can regain access with certain information but not
ever if you are locked out of an iOS device and have to totally reset it.

 

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Dennis Long via Electronics-Talk
Sent: Saturday, September 17, 2022 10:40 AM
To: 'Discussion of accessible home electronics and appliances'
<electronics-talk at nfbnet.org>
Cc: Dennis Long <dennisl1982 at gmail.com>
Subject: Re: [Electronics-Talk] Netflix Issue

I will no longer purchase fire products.  Amazon doesn't care.  You report
bugs and they do nothing.  For best accessibility go with an Apple tv box.

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Peter via Electronics-Talk
Sent: Saturday, September 17, 2022 10:36 AM
To: main at echoing.groups.io
Cc: Peter <pdonahue2 at satx.rr.com>; 'Discussion of accessible home
electronics and appliances' <electronics-talk at nfbnet.org>
Subject: [Electronics-Talk] Netflix Issue

Good morning everyone,

	This is for users of Google Assistant, Amazon's VoiceView and
Netflix. Recently we began not having Netflix work with Google Assistant or
Voiceview. We're able to use it with Alexa but Google Assistant or VoiceView
will not access the Netflix screen contents as they have done in the past.
This began happening earlier this week before and since our issue with the
loss of video on our tv last Thursday. We want to know if others have
experienced the same behavior with Netflix and these two screen readers. If
Netflix released an update and failed to test it thoroughly with these two
screen readers this is shameful considering that Netflix was a 2022 Jacob
Bolotin Award recipient during the National Federation of the Blind's 2022
National Convention. My hope is that the problem will clear up on its own.
If not I'll be in touch with Amazon, hopefully Google and Netflix
accessibility departments to make them aware of this issue so they can
troubleshoot it. If Netflix wants to keep a good reputation among the blind
where its accessibility is concerned they had better get on top of this one!
All the best for a great weekend.

Peter Donahue

 


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