[Electronics-Talk] Q&A on Amazon

[Dennis Long]

I bought a firestick a  few years ago.  They didn't have Pluto TV's channel
guide properly implemented.  I gave it 1 star.  I said a ticket was filed a
year ago no fix and if I paid more then $20 back it would go.  I had a call
in 26 minutes.  Why?  Cause it was right after prime day.  Was it ever fixed
no.  Growing very tired of amazon.

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Nicole Torcolini via Electronics-Talk
Sent: Sunday, August 13, 2023 4:10 PM
To: 'Discussion of accessible home electronics and appliances'
<electronics-talk at nfbnet.org>
Cc: Nicole Torcolini <torcolini at comcast.net>
Subject: Re: [Electronics-Talk] Q&A on Amazon

	Amazon is not the only company who is doing this, but it does seem
to be the worst. There is a growing trend that, when changes are made to
websites--I assume supposedly to make the user experience better for sighted
people--accessibility/usability is left in the dust, with changes often
introducing new accessibility problems.
	As for the Q&A section problem, a quick Google search shows that
sighted people are asking about this, too. There unfortunately does not seem
to be a good answer (pun not intended).
	Not to thread jack, but, on a related note, I am planning to start a
petition to Amazon about the lack of accessibility/usability at every step
of their purchasing process, including delivery. Please email
nbtorco at gmail.com if you are interested in helping draft the petition or
have stories to tell.

Nicole

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Dennis Long via Electronics-Talk
Sent: Sunday, August 13, 2023 11:37 AM
To: 'Discussion of accessible home electronics and appliances'
<electronics-talk at nfbnet.org>
Cc: Dennis Long <dennisl1982 at gmail.com>
Subject: Re: [Electronics-Talk] Q&A on Amazon

We need to complain about it.  With amazon's poor track record of fixing
things they break I expect this not  to be fixed.

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
cheez via Electronics-Talk
Sent: Sunday, August 13, 2023 2:33 PM
To: 'Discussion of accessible home electronics and appliances'
<electronics-talk at nfbnet.org>
Cc: cheez at cox.net
Subject: Re: [Electronics-Talk] Q&A on Amazon

Maybe they are akin to the geniuses at Apple.  They too seem to not leave
things alone when they do updates.

Vince

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of
Gerald Levy via Electronics-Talk
Sent: Sunday, August 13, 2023 8:47 AM
To: Tracy Carcione via Electronics-Talk <electronics-talk at nfbnet.org>
Cc: Gerald Levy <bwaylimited at verizon.net>
Subject: Re: [Electronics-Talk] Q&A on Amazon


Yes, I have noticed this change also.  When I click on the question link,
nothinghappens.  Also, there is no longer a link labeled, see all reviews.
It used to be possible to get to the questions from the customer reviews
page, but no longer.  Why can't the geniuses at Amazon leave well enough
alone?


Gerald



On 8/13/2023 11:13 AM, Tracy Carcione via Electronics-Talk wrote:
> I've gotten good info on Amazon from the "ask a question" section, but 
> now I can't find it at all.  I see a link that says "10 answered 
> questions", but when I hit enter on it it goes nowhere.  Jaws find 
> doesn't find any other instances, either.
>
> Did Amazon do away with this feature, or is it just hiding where I'm 
> not finding it?  Am I doing something wrong?
>
> Tracy
>
>   
>
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