[Electronics-Talk] Q&A on Amazon

Tue Aug 15 01:46:46 UTC 2023

            I don’t think that the email address works anymore, but, if you start the normal customer support process, at some point, there is an option that says accessibility. If you follow that link, there are three different options—chat, email (via a form), or phone call.

            If people really think that trying to contact the accessibility email first is the best option, then perhaps we could put together a list of the biggest problems, which would of course be accompanied by please test for other problems. I could write a whole book about all of the problems, but I thinking that dumping all of that on someone on the other end of the accessibility contact would not help—too much information at one time, and I doubt that stuff like, “You cannot put an ARIA role on an element that does not have a tabIndex and then put a normal anchor tag inside of it” would make much sense (if that information made absolutely no sense to you, that is the point).

Nicole

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of Pamela Dominguez via Electronics-Talk
Sent: Monday, August 14, 2023 5:37 PM
To: Discussion of accessible home electronics and appliances <electronics-talk at nfbnet.org>
Cc: Pamela Dominguez <pammygirl99 at gmail.com>
Subject: Re: [Electronics-Talk] Q&A on Amazon

I’ve never sent messages to that.  I always call on the phone to get a live person to help.  Most of the time, it works.  Pam.

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986>  for Windows

From: Sherry Gomes via Electronics-Talk <mailto:electronics-talk at nfbnet.org> 
Sent: Sunday, August 13, 2023 11:27 PM
To: Discussion of accessible home electronics and appliances <mailto:electronics-talk at nfbnet.org> 
Cc: Sherry Gomes <mailto:sherry.gomes at outlook.com> 
Subject: Re: [Electronics-Talk] Q&A on Amazon

I also wonder if they still have their accessibility support department. In utter frustration, I tried sending a message to their accessibility support when I absolutely could not buy something, and I never got an answer. This happened twice. I hate talking on the phone, after forty years of jobs that required a lot of phone work, so I try to do that kind of thing electronically. I also have a record of it that way.

-----Original Message-----

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> > On Behalf Of Nicole Torcolini via Electronics-Talk

Sent: Sunday, August 13, 2023 6:03 PM

To: 'Discussion of accessible home electronics and appliances' <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

Cc: Nicole Torcolini <torcolini at comcast.net <mailto:torcolini at comcast.net> >

Subject: Re: [Electronics-Talk] Q&A on Amazon

                Excuse me if this is a stupid question, but how does one report problems like this to the NFB?

Nicole

-----Original Message-----

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> > On Behalf Of Ashley Bramlett via Electronics-Talk

Sent: Sunday, August 13, 2023 4:51 PM

To: 'Discussion of accessible home electronics and appliances'

<electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

Cc: Ashley Bramlett <bookwormahb at earthlink.net <mailto:bookwormahb at earthlink.net> >

Subject: Re: [Electronics-Talk] Q&A on Amazon

Chris,

This is my sentiments too! Did the listers who had issues bring it to the NFB National Office's attention?

You might try notifying the NFB office if you have not already.

I am battling my own access isues now.

Zoom made updates and significant changes to the layout of their desktop app and web interface.

I am  currently having severe issues with zoom.

I am a subscriber and they have made some new features up in the desktop software that tricks jaws up. Its very difficult to use because some of the features such as opening the scheduling calendar by default when you schedule meetings is not reading much with jaws and then you get pop up boxes about new features and its hard to get out of them.

Amazon comes to NFB conventions regularly and It was my impression they had worked with NFB on some things although I do not know the details.

Also, I think you said it well. We need to work with companies first and attempt to resolve barriers.

Lawsuits should be a last resort!

Take care.

Ashley

-----Original Message-----

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> > On Behalf Of Christopher Chaltain via Electronics-Talk

Sent: Sunday, August 13, 2023 6:46 PM

To: Discussion of accessible home electronics and appliances <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

Cc: Christopher Chaltain <chaltain at outlook.com <mailto:chaltain at outlook.com> >

Subject: Re: [Electronics-Talk] Q&A on Amazon

This raises a few questions in my mind:

1. How do you know the NFB isn't doing anything?

2. When did this issue Pop up?

3. What have you done to notify the NFB about the problem? What about Amazon?

This is just me, but I don't think a law suit should be the first card played by the blind. I think bringing the issue up with Amazon and try to resolve the issue before going to the lawyers an courts. I think this just paints blind organizations in a poor light. Of course, I'm not opposed to lawsuits if everything else has failed.

--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA

-----Original Message-----

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> > On Behalf Of Dennis Long via Electronics-Talk

Sent: Sunday, August 13, 2023 4:24 PM

To: 'Discussion of accessible home electronics and appliances'

<electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

Cc: Dennis Long <dennisl1982 at gmail.com <mailto:dennisl1982 at gmail.com> >

Subject: Re: [Electronics-Talk] Q&A on Amazon

Because they don't care.  It isn't the NFB self-driving car not enough publicity

-----Original Message-----

From: Electronics-Talk <electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> > On Behalf Of Gerald Levy via Electronics-Talk

Sent: Sunday, August 13, 2023 5:08 PM

To: Dennis Long via Electronics-Talk <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

Cc: Gerald Levy <bwaylimited at verizon.net <mailto:bwaylimited at verizon.net> >

Subject: Re: [Electronics-Talk] Q&A on Amazon

Since Amazon is now the world's largest merchant, why isn't the NFB getting involved and demanding that their web site be made more blind friendly or else they will take legal action? Or are they afraid of big bad Jeff Bezos?

Gerald

On 8/13/2023 4:16 PM, Dennis Long via Electronics-Talk wrote:

> Unfortunately they don't care.

> 

> -----Original Message-----

> From: Electronics-Talk<electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> >  On Behalf 

> Of Nicole Torcolini via Electronics-Talk

> Sent: Sunday, August 13, 2023 4:10 PM

> To: 'Discussion of accessible home electronics and appliances'

> <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

> Cc: Nicole Torcolini<torcolini at comcast.net <mailto:torcolini at comcast.net> >

> Subject: Re: [Electronics-Talk] Q&A on Amazon

> 

>       Amazon is not the only company who is doing this, but it does 

> seem

to

> be the worst. There is a growing trend that, when changes are made to 

> websites--I assume supposedly to make the user experience better for 

> sighted people--accessibility/usability is left in the dust, with 

> changes often introducing new accessibility problems.

>       As for the Q&A section problem, a quick Google search shows that 

> sighted people are asking about this, too. There unfortunately does 

> not seem to be a good answer (pun not intended).

>       Not to thread jack, but, on a related note, I am planning to 

> start a

> petition to Amazon about the lack of accessibility/usability at every 

> step of their purchasing process, including delivery. Please email 

> nbtorco at gmail.com <mailto:nbtorco at gmail.com>   if you are interested in helping draft the petition 

> or have stories to tell.

> 

> Nicole

> 

> -----Original Message-----

> From: Electronics-Talk<electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> >  On Behalf 

> Of Dennis Long via Electronics-Talk

> Sent: Sunday, August 13, 2023 11:37 AM

> To: 'Discussion of accessible home electronics and appliances'

> <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

> Cc: Dennis Long<dennisl1982 at gmail.com <mailto:dennisl1982 at gmail.com> >

> Subject: Re: [Electronics-Talk] Q&A on Amazon

> 

> We need to complain about it.  With amazon's poor track record of 

> fixing things they break I expect this not  to be fixed.

> 

> -----Original Message-----

> From: Electronics-Talk<electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> >  On Behalf 

> Of cheez via Electronics-Talk

> Sent: Sunday, August 13, 2023 2:33 PM

> To: 'Discussion of accessible home electronics and appliances'

> <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

> Cc:cheez at cox.net

> Subject: Re: [Electronics-Talk] Q&A on Amazon

> 

> Maybe they are akin to the geniuses at Apple.  They too seem to not 

> leave things alone when they do updates.

> 

> Vince

> 

> -----Original Message-----

> From: Electronics-Talk<electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org> >  On Behalf 

> Of Gerald Levy via Electronics-Talk

> Sent: Sunday, August 13, 2023 8:47 AM

> To: Tracy Carcione via Electronics-Talk<electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org> >

> Cc: Gerald Levy<bwaylimited at verizon.net <mailto:bwaylimited at verizon.net> >

> Subject: Re: [Electronics-Talk] Q&A on Amazon

> 

> 

> Yes, I have noticed this change also.  When I click on the question 

> link, nothinghappens.  Also, there is no longer a link labeled, see 

> all

reviews.

> It used to be possible to get to the questions from the customer 

> reviews page, but no longer.  Why can't the geniuses at Amazon leave 

> well enough alone?

> 

> 

> Gerald

> 

> 

> 

> On 8/13/2023 11:13 AM, Tracy Carcione via Electronics-Talk wrote:

>> I've gotten good info on Amazon from the "ask a question" section, 

>> but now I can't find it at all.  I see a link that says "10 answered 

>> questions", but when I hit enter on it it goes nowhere.  Jaws find 

>> doesn't find any other instances, either.

>> 

>> Did Amazon do away with this feature, or is it just hiding where I'm 

>> not finding it?  Am I doing something wrong?

>> 

>> Tracy

>> 

>> 

>> 

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