[Electronics-Talk] Amazon disability and 2-factor authentication

[Bevie]

I too have been having a lot of problems with Amazon Accessability, it used to be a really helpful thing, now it is not.
Bevie sent from my iPhone

> On Mar 30, 2024, at 8:50 AM, Tracy Carcione via Electronics-Talk <electronics-talk at nfbnet.org> wrote:
> 
> My husband had a lot of trouble with Amazon disability yesterday.  He wanted
> to return something, and we couldn't figure out how online, so he called the
> disability line.  
> 
> We both turned on 2-factor authentication a while ago, because it's supposed
> to be safer.  But two of the disability people told my husband they couldn't
> help him because of the 2-factor.  The day before, I also wanted to return
> something, and Amazon emailed me a code, then the disability person asked me
> for the code, but the people my husband got said Amazon was giving up
> 2-factor, and they couldn't do that.  They said they couldn't help him until
> he disabled 2-factor.
> 
> It was all very confusing, and he kept needing to hang up, deal with the
> emails and stuff, and call back.  Finally he got someone who could help him.
> The person asked him to name 3 things he'd ordered in the last 3 months, and
> that served as his authentication.  But his helper said not everyone knows
> how to do that route.
> 
> 
> 
> Anyway, it was all  very weird, and I thought people should know.
> 
> Tracy
> 
> 
> 
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