[Faith-talk] FW: Something You Should Know - Insider Update

Thu May 13 10:01:08 UTC 2010

Original Message: 
From: Something You Should Know <mike at somethingyoushouldknow.net>
To: eric at pmpmail.com
Subject: Something You Should Know - Insider Update
Date: 
Wed, 12 May 2010 13:31:56 -0400 (EDT)

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sysk_header_600
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYfUe61QVGIG
P60YWLUG8SwSRh6-kKxNYFMUY_lTne0VPQHtF102kUhX1tfaVZGEQSbLn1IPR6K7PPkhtbrUXqRm
I9ylREJjPDhgVKEMWDp6frwUQBiGct5l6uP6IYFZdQ=]
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Insider Update: May 12, 2010
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Need A Vacation? How about a week at this beautiful lakeside home?

Lake House
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAa_h344TmIQ4
-KSvioE2gpGL2rbuaZnKUOvvwzO-m01LMpb5W5S4yvEV-M8FuSxZVGea0IL0pe0zqrDd7XJjH71d
wJ1cr6CyzxeWl-qFaHWqA==]You
may recall a few months ago, we were trying to sell our vacation home in
Vermont.
With the real estate market being what it is, that didn't happen yet. So
we are 
renting the house again this summer. If you are interested, click here
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAa_h344TmIQ4
-KSvioE2gpGL2rbuaZnKUOvvwzO-m01LMpb5W5S4yvEV-M8FuSxZVGea0IL0pe0zqrDd7XJjH71d
wJ1cr6CyzxeWl-qFaHWqA==]
for more info, photos and available dates. Or call 203 254 9914. - Mike
Carruthers
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Monday, May 3, 2010
Doing Business In The 21st Century
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYEstcqJXDyy
bI0xw9KKEweg8vE_m43eg4Fx-ciVXbveML2F4to0Zbov0cAN6fXckfFgqphmVAdWpG-xRXDjUHO8
f4CznOnboBvxj57L95ZJjvhCt9ryAvE2XJwPVCTqlnK4mF5wvphQRowF2QQxonR6DHg3fI6LD6Lt
sHyhhhGcQ==]John
Hagel
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYEstcqJXDyy
bI0xw9KKEweg8vE_m43eg4Fx-ciVXbveML2F4to0Zbov0cAN6fXckfFgqphmVAdWpG-xRXDjUHO8
f4CznOnboBvxj57L95ZJjvhCt9ryAvE2XJwPVCTqlnK4mF5wvphQRowF2QQxonR6DHg3fI6LD6Lt
sHyhhhGcQ==]

It used to be that a company would make all - or most of - a product,
then set out
to convince the world to buy it. But things are changing. John Hagel
author of The
Power Of Pull
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYEstcqJXDyy
bI0xw9KKEweg8vE_m43eg4Fx-ciVXbveML2F4to0Zbov0cAN6fXckfFgqphmVAdWpG-xRXDjUHO8
f4CznOnboBvxj57L95ZJjvhCt9ryAvE2XJwPVCTqlnK4mF5wvphQRowF2QQxonR6DHg3fI6LD6Lt
sHyhhhGcQ==],
explains that technology, the economy and consumer demands are making
that way of
business obsolete in many cases. So what is the new way of doing
business? Listen
to the podcast or read the transcript.
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYEstcqJXDyy
bI0xw9KKEweg8vE_m43eg4Fx-ciVXbveML2F4to0Zbov0cAN6fXckfFgqphmVAdWpG-xRXDjUHO8
f4CznOnboBvxj57L95ZJjvhCt9ryAvE2XJwPVCTqlnK4mF5wvphQRowF2QQxonR6DHg3fI6LD6Lt
sHyhhhGcQ==]
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Tuesday,May4,  2010
Passive People
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAbM_klceQYi7
YhcIfYb4lL08E772H9O2P7rIPkjz6CiANP0YMOrHtInaW3zfh2tBxBi6xBuftCo14n_tLiKbXlLc
MnB8pdLePbb6FXCyxzN-Md9HlSEsLRrxmLTzBCs4-RY3B8iGqfWPsLhaGnahnaDDINEbI_mwz8=]

Dennis Adams
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAbM_klceQYi7
YhcIfYb4lL08E772H9O2P7rIPkjz6CiANP0YMOrHtInaW3zfh2tBxBi6xBuftCo14n_tLiKbXlLc
MnB8pdLePbb6FXCyxzN-Md9HlSEsLRrxmLTzBCs4-RY3B8iGqfWPsLhaGnahnaDDINEbI_mwz8=]

Up to 80% of all of us are passive - we don't like confrontation. So how
do we make
our feelings known? Dennis Adams author of Honest Direct Respectful
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAbM_klceQYi7
YhcIfYb4lL08E772H9O2P7rIPkjz6CiANP0YMOrHtInaW3zfh2tBxBi6xBuftCo14n_tLiKbXlLc
MnB8pdLePbb6FXCyxzN-Md9HlSEsLRrxmLTzBCs4-RY3B8iGqfWPsLhaGnahnaDDINEbI_mwz8=]
,
says the answer is all in the title of his book. He reveals how taking
the direct
approach isn't so hard if you do it right - and how the results you  get
will be
 quite rewarding. To hear his advice, listen to the podcast or read the
transcript.
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAbM_klceQYi
7YhcIfYb4lL08E772H9O2P7rIPkjz6CiANP0YMOrHtInaW3zfh2tBxBi6xBuftCo14n_tLiKbXlL
cMnB8pdLePbb6FXCyxzN-Md9HlSEsLRrxmLTzBCs4-RY3B8iGqfWPsLhaGnahnaDDINEbI_mwz8=
]
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Wednesday, May 5, 2010
Why Consumers Don't Trust Business
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYv3h9JTHE1b
pbQkyBQ1Erq9uQ1K_pFvqGkZ9jg646Cw-0iPlNZxvo516TfDmGxT3WFVefgnaPovYJRlN1Edp_Dx
NOTGOuLMsyT0UaJe7s07HDmpSCZzaD3mXZYt_dW8-fw8fYXT2sFJhPnwuDJEAJ-tYpwdU1by6lgx
h-Ncpul7narJEXrHUyy]
Michael Maslansky
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYv3h9JTHE1b
pbQkyBQ1Erq9uQ1K_pFvqGkZ9jg646Cw-0iPlNZxvo516TfDmGxT3WFVefgnaPovYJRlN1Edp_Dx
NOTGOuLMsyT0UaJe7s07HDmpSCZzaD3mXZYt_dW8-fw8fYXT2sFJhPnwuDJEAJ-tYpwdU1by6lgx
h-Ncpul7narJEXrHUyy]

"Your call is very important to us..." Now wait on hold for 20 minutes.
In a nutshell,
that's the problem with a lot of businesses today. They say they care -
but they
 don't demonstrate it. Michael Maslansky author of The Language of Trust 
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYv3h9JTHE1b
pbQkyBQ1Erq9uQ1K_pFvqGkZ9jg646Cw-0iPlNZxvo516TfDmGxT3WFVefgnaPovYJRlN1Edp_Dx
NOTGOuLMsyT0UaJe7s07HDmpSCZzaD3mXZYt_dW8-fw8fYXT2sFJhPnwuDJEAJ-tYpwdU1by6lgx
h-Ncpul7narJEXrHUyy]explains
what businesses have to do to REALLY get consumers to buy in and trust
them - and
become loyal customers. To hear what he has to say, listen to the podcast
or read
the transcript
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAYv3h9JTHE1b
pbQkyBQ1Erq9uQ1K_pFvqGkZ9jg646Cw-0iPlNZxvo516TfDmGxT3WFVefgnaPovYJRlN1Edp_Dx
NOTGOuLMsyT0UaJe7s07HDmpSCZzaD3mXZYt_dW8-fw8fYXT2sFJhPnwuDJEAJ-tYpwdU1by6lgx
h-Ncpul7narJEXrHUyy]
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Thursday, May 6, 2010
Excellent Customer Service 
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAaA7b3XTapJ_
we3VT5E86nPv9XALgl97bzIpK4c6pob0OOutHfBKyLn3GcXjPx64MBfVOEfF7b_K6pdbt15Rie-5
ISXUq8I2ZezfKfSuqChvAb_jJ_PK_wcMzU5XLZMn5heODdJdoCS2pWu5iN-XDASSguKM6dOPL2ZI
NlIlVP0eg==]Micha
solomon
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAaA7b3XTapJ_
we3VT5E86nPv9XALgl97bzIpK4c6pob0OOutHfBKyLn3GcXjPx64MBfVOEfF7b_K6pdbt15Rie-5
ISXUq8I2ZezfKfSuqChvAb_jJ_PK_wcMzU5XLZMn5heODdJdoCS2pWu5iN-XDASSguKM6dOPL2ZI
NlIlVP0eg==]

What exactly is excellent customer service? Micah Solomon author of
Exceptional 
Service, Exceptional Profits 
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAaA7b3XTapJ_
we3VT5E86nPv9XALgl97bzIpK4c6pob0OOutHfBKyLn3GcXjPx64MBfVOEfF7b_K6pdbt15Rie-5
ISXUq8I2ZezfKfSuqChvAb_jJ_PK_wcMzU5XLZMn5heODdJdoCS2pWu5iN-XDASSguKM6dOPL2ZI
NlIlVP0eg==]explains
the four elements of customer service. And since good customer service is
so rare,
he offers some very effective suggestions to help you get satisfaction
when you 
think you haven't. How? Listen to the podcast or read the transcript.
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAaA7b3XTapJ_
we3VT5E86nPv9XALgl97bzIpK4c6pob0OOutHfBKyLn3GcXjPx64MBfVOEfF7b_K6pdbt15Rie-5
ISXUq8I2ZezfKfSuqChvAb_jJ_PK_wcMzU5XLZMn5heODdJdoCS2pWu5iN-XDASSguKM6dOPL2ZI
NlIlVP0eg==]
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Friday, May 7, 2010
If You Have To Go To The Hospital
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAb6IN8sRfyib
Yvc79pXWCwjmp3k-pgfcBNaLCzZMWU2-363c_Gq7iuaVz6xWIMT2tuFCOM2S8AXkdaWeBXeBRj1e
qn-9S8Q2e5aE2jOF0xHjsscjucKdY07R64sy4EZFpi0SrHtR1tZl_bgiaKLLfg2V5TkqZn0Oz7I_
oSy1AJJ4A==]
Laura Nathanson
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAb6IN8sRfyib
Yvc79pXWCwjmp3k-pgfcBNaLCzZMWU2-363c_Gq7iuaVz6xWIMT2tuFCOM2S8AXkdaWeBXeBRj1e
qn-9S8Q2e5aE2jOF0xHjsscjucKdY07R64sy4EZFpi0SrHtR1tZl_bgiaKLLfg2V5TkqZn0Oz7I_
oSy1AJJ4A==]

Mistakes hapen. And if you are in the hospital, mistakes can be
catastrophic. Dr.
Laura Nathanson author What You Don't Know Can Kill You 
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAb6IN8sRfyib
Yvc79pXWCwjmp3k-pgfcBNaLCzZMWU2-363c_Gq7iuaVz6xWIMT2tuFCOM2S8AXkdaWeBXeBRj1e
qn-9S8Q2e5aE2jOF0xHjsscjucKdY07R64sy4EZFpi0SrHtR1tZl_bgiaKLLfg2V5TkqZn0Oz7I_
oSy1AJJ4A==]explains
how her husband died from a hospital error - and she's a doctor! She has
some very
important advice for anyone going to the hospital as a patient and for
anyone who
has a loved one going in. To hear what she has to say, listen to the
podcast or 
read the transcript.
[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAb6IN8sRfyib
Yvc79pXWCwjmp3k-pgfcBNaLCzZMWU2-363c_Gq7iuaVz6xWIMT2tuFCOM2S8AXkdaWeBXeBRj1e
qn-9S8Q2e5aE2jOF0xHjsscjucKdY07R64sy4EZFpi0SrHtR1tZl_bgiaKLLfg2V5TkqZn0Oz7I_
oSy1AJJ4A==].

[http://r20.rs6.net/tn.jsp?et=1103391508283&s=1992&e=001cFdOEB6lrAaMoyXltul0s
A8jr_95XDoqpmDlVDE9gEYOq1YI0eaI19mw89O53BloOciApZ6JUteoYDf6uFV58smOdmwnU-C0j
uVKNP1Vg0yo9TmNaamBgX61t4HHeOtw4wqGllTTRO-pKlwMAwRKyhiQOJo8Wfn_gU04kvRoJjoby
tYtC8L66Q==]
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Edited by Mike Carruthers - Mike at SomethingYouShouldKnow.net.
[mailto:Mike at SomethingYouShouldKnow.net]

For more information, visit our Website - SomethingYouShouldKnow.net
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I9ylREJjPDhgVKEMWDp6frwUQBiGct5l6uP6IYFZdQ=]
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