[Faith-talk] A bit off topic, caution I need to share about technology

[Linda Mentink]

Hi Bill,

I'm sorry this happened to you, and I thank you for warning us.  
I'm careful about getting my things repaired, and always ask my 
friends here before taking something somewhere.  I'm thinking 
that the fact that they use two different names for their 
"business" should have been a huge red flag.  I hope your 
personal files weren't compromised!

Blessings,

Linda

 ----- Original Message -----
From: Bill Outman via Faith-Talk <faith-talk at nfbnet.org
To: "'Faith-talk, for the discussion of Blindness in faith and 
religion'"<faith-talk at nfbnet.org
Date sent: Fri, 11 Aug 2017 18:21:30 -0400
Subject: [Faith-talk] A bit off topic,caution I need to share 
about technology

Good evening, friends.



I had an experience with technology that hopefully has been 
resolved, but it
is a cautionary situation we should be aware of.



I had remote service done on my laptop over the weekend, an 
although the
repair work seems to have technical merit, the business practices 
of the
company detracted from the value of the work they might have 
earned payment
for.



The firm was Itech Services, also going by the name Agile.  While 
they
appear to be a real company, they played fast and loose, claiming 
by their
on line ad that their phone number was Microsoft Technical 
Support, only to
find they were an independent company that aggressively sold 
their service
and technical support plans.



They were also inadequate in documenting their work and contract 
as well as
not completely disclosing their physical location and were unable 
to fully
articulate the consumer protection they operate under.



So despite saying they were certified techs by both Microsoft and 
Apple and
appearing to do good work,  I had to ask for a refund upon 
cancellation of
my contract, which they agreed to today after I had contacted my 
bank
yesterday.



My mom had been defrauded by a similar company some time ago, 
requiring
additional service at extra expense.



To put it in faith terms, casting themselves as MS Tech Support 
was the
original sin.  I might have been willing to negotiate with them 
if their
business strategy had been more forthcoming and they hadn't 
flunked the
business 101, and been more mindful this is a field that requires 
building
of trust, especially with some of the things we have to worry 
about today.
It's too bad that a legitimate market slot, remote computer 
service and
support, has to be so frought.



As I say, I've put this out as a word of caution.



By the way best wishes to all those who were mentioned today on 
this list in
need of prayer for their situations, too many to remember and 
many of the
circumstances noted are difficult.  I can be thankful at least my 
challenge
that began last weekend with the computer situation seems to be 
resolving
without too much harm.



Bill Outman





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