Tips for interacting with Uber and Lyft

Dear Service Animal Users and Survey Participants:

Thank you for your ongoing support of the NFB’s rideshare testing program. 
Your feedback via our online questionnaire is as important today as it was when 
we first kicked off the testing program. Please continue to report your rideshare 
experiences, both positive and negative, and encourage others to participate by 
sharing the questionnaire link with them: www.nfb.org/rideshare-test.
Please keep in mind the following when using rideshare and submitting 
complaints to Uber or Lyft:
1.	Help the driver know it is not a pet. Tell your driver via text, phone call, or 
in person that you are traveling with a service animal.
2.	When filing a complaint, tell Uber or Lyft that your driver knew it was a 
service animal. If the incident was witnessed by another person, tell the 
rideshare company, and if possible provide contact information for the 
witness.
3.	Report all forms of discrimination. If you were denied transportation, 
treated disrespectfully, or charged a cleaning fee because of a service 
animal, please report this to Uber or Lyft and to the NFB via our 
questionnaire. 
o	NFB online questionnaire 
o	Uber complaint form or, for critical safety concerns, 800-285-9481
o	Lyft complaint form or 844-250-3174

* teleconference meeting with Valerie Yinglingg; hosted by NAGDU