[GreaterPhilly] Fwd: Attention CCT Customer: SEPTA Key CCT

[DENICE BROWN]

Sent from My IPhone

Begin forwarded message:

> From: Accessibility <Accessibility at septa.org>
> Date: September 8, 2021 at 2:17:44 PM EDT
> Subject: Attention CCT Customer: SEPTA Key CCT
> 
> 
> SEPTA Key CCT
> 
> We are pleased to announce that SEPTA Key is coming to CCT. Over the next several months, SEPTA Key CCT Photo ID 
> 
> Cards will be issued to individuals eligible for travel through this program. This ID is good to pay for travel when you book a 
> 
> CCT trip or if you are using SEPTA fixed route service - bus, trolley, trackless trolley, Market Frankford, Broad Street or 
> 
> Norristown High Speed Lines, and Regional Rail. 
> 
> Your new SEPTA Key CCT Card will replace the SEPTA CCT Identification Card you currently use and is for your use only. 
> 
> The Card is subject to the terms and conditions of our CCT Program tariff and guidelines. Information is available online at 
> 
> www.septa.org.
> 
> With SEPTA Key you will have the option to purchase a Pass or put money in the Travel Wallet. If you choose the Travel 
> 
> Wallet, your Card will work like a bank debit card when you pay for each trip.
> 
> 
> USING YOUR NEW SEPTA KEY CCT CARD
> 
> Once you have added funds, you should be all set 
> 
> Book your trip as you would normally do 
> 
> When you are picked up, tap your card on the hand-held validator your driver will present to you to pay for your trip
> 
> SEPTA KEY CCT ID CARD FREQUENTLY ASKED QUESTIONS
> 
> Will I have to pay a fare? 
> 
> Yes, CCT Customers must pay the applicable fare for a booked trip. Your new SEPTA Key CCT Card will give you the option 
> 
> to purchase a Pass or put money in the Travel Wallet feature. When you tap the handheld device when you board the 
> 
> vehicle, the cost of the trip will either be deducted from your Travel Wallet or one ride will be deducted from your Pass. You 
> 
> can review your account and Card balance on septakey.org 
> 
> 
> Where can I buy the fare for my SEPTA Key CCT Card? 
> 
> You have several options to load funds or buy a Pass
> 
> Contactless: 
> 
> Online at SEPTAKey.org 
> 
> SEPTA Key app (for Android and Apple) 
> 
> SEPTA Key Customer Call Center (1.855.567.3782) agent or automated system 
> In Person 
>  Center City Regional Rail Station Sales Offices 
> 
> SEPTA Sales Offices 
> 
> Transit Station Fare Kiosks 
> 
> Does my SEPTA Key CCT Card expire? 
> 
> Yes, Your new SEPTA Key CCT Card will be valid for four (4) years from the date of issuance. The expiration date is noted 
> 
> on the front of the Card. There is no change to the expiration date of your current (non-Key) CCT Card.
> 
> What do I do if my SEPTA Key CCT Card is lost or stolen? 
> 
> You must immediately call the Key Customer Call Center at 855-567-3782 (this is not SEPTA Customer Service). The 
> 
> customer service representative will provide information on how to replace your Card. 
> 
> Will there be a fee to replace a lost or stolen SEPTA Key CCT Card? 
> 
> Yes, the fee to replace a lost or stolen CCT Card will be $5.00. Will I be able to have a Personal Care Attendant travel with 
> 
> me using my SEPTA Key CCT Card? Yes, if you are approved to have an attendant travel with you this will be noted by the Y 
> 
> designation on the front of your CCT Key Card. 
> 
> What do I need to do if my fare is paid by my health care provider? How do I add funds to my SEPTA Key CCT 
> 
> Card? 
> 
> You should contact your provider directly with your new card information. 
> 
> Should I keep my current CCT Fare Card? 
> 
> You should continue to use your current CCR Card until you receive your new Key ID and then please destroy your old Card 
> 
> immediately.
> 
> To learn more about the SEPTA Key fare program visit www.septa.org/key 
> Questions about the CCT program? 
> email accessibility at septa.org or call 215-580-7145
> 
> 
> 
> 
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