<div dir="ltr"><div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Please see below a message concerning SEPTA Access (CCT). </div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Stacie</div><div><br></div><div><b>Stacie Leap</b><br></div><div><a href="mailto:stacie.leap@gmail.com" target="_blank">stacie.leap@gmail.com</a> | 215.776.6741</div></div></div></div></div></div></div></div></div></div></div></div></div></div><br><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Latoya Maddox</strong> <span dir="auto"><<a href="mailto:LatoyaMaddox@libertyresources.org">LatoyaMaddox@libertyresources.org</a>></span><br>Date: Mon, Jun 9, 2025 at 12:59\u202fPM<br>Subject: Fw: SAC follow up<br>To: Independent Living Services <<a href="mailto:ILS@libertyresources.org">ILS@libertyresources.org</a>><br></div><br><br><div class="msg5113338553769789988">
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Good morning, All,</div>
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<br>
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Please see message from SEPTA Access (CCT) Leads below.</div>
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<div style="font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
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<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
<b>Latoya Maddox</b></div>
<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
Senior Independent Living Specialist.</div>
<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
(Chester, Delaware, and Montgomery Counties) </div>
<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
Liberty Resources, Inc.</div>
<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
<b>Office Hours: Monday-Thursday 8:30am-4:30pm<br>
</b>112 N. 8th Street, Suite 600<br>
Philadelphia, PA 19106<br>
Work:215.634.2000 \u2013 Ext. 114</div>
<div style="margin-top:1em;margin-bottom:1em;font-family:Verdana,Geneva,sans-serif;font-size:14pt;color:rgb(0,0,0)">
Work Cell: 267.291.4772<br>
<a href="http://www.libertyresources.org/" id="m_5113338553769789988OWA9d5c4561-8b70-7c54-4d89-67ef70934fd0" target="_blank">www.libertyresources.org</a><br>
The information transmitted in this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance
upon this information by persons or entities other than the intended recipient is prohibited.</div>
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<div id="m_5113338553769789988divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>><br>
<b>Sent:</b> Friday, June 6, 2025 2:04 PM<br>
<b>To:</b> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>; Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>; <a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a> <<a href="mailto:dothink1@gmail.com" target="_blank">dothink1@gmail.com</a>>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>; Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>>; Ian Fletcher
<<a href="mailto:ifletcher@catchinc.com" target="_blank">ifletcher@catchinc.com</a>>; Melvin Young <<a href="mailto:MYoung@septa.org" target="_blank">MYoung@septa.org</a>>; Christopher Schukin <<a href="mailto:CSchukin@septa.org" target="_blank">CSchukin@septa.org</a>><br>
<b>Subject:</b> RE: SAC follow up</font>
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<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif">Good Morning All
</span></p>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">We at SEPTA Access (formerly CCT) extend our sincerest apologies for the recent unreliability in our service. We understand the critical role our service plays for our
customers. We can share with you; we had to make an unfortunate decision based on poor performance to abdicate from one of our Contract Carriers. Consequently, Access ridership is growing daily and yet our capacity is limited. All of this in conjunction
with our current operator shortage has significantly disrupted our ability to provide the consistent and timely service you expect and deserve. We are acutely aware of how unserviced trips, extremely delayed trips, long wait times, and inconsistent service
have affected your daily routines and travels. </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">We deeply regret the inconvenience and frustration this has caused. We can assure you SEPTA Access is committed to addressing these challenges and improving our service.
Most importantly, we are laser-focused on addressing the operator shortage with our Contract Carriers through vigorous increased recruitment, training, and retention efforts. However, these critical initiatives will take some time to influence our day-to-day
service levels. While the operator shortage cannot be resolved overnight, we are actively working on several measures to enhance the reliability of our Access service:
</span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<ul type="disc" style="margin-top:0in">
<li style="margin-bottom:3.0pt;margin-left:0in"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Adjusted schedules:</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> when operator shifts
cannot be filled by one Contractor, we reach out to the other Carriers for assistance and the system makes the adjustments.
</span></li><li style="margin-bottom:3.0pt;margin-left:0in"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Capacity Balancing:</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> we continue to review
previous day schedules to see where can adjust to best serve all our riders especially during our morning and afternoon peak times where we have the highest ridership.
</span></li></ul>
<p style="margin-bottom:3.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><span>\u2022<span style="font:7.0pt "Times New Roman"">
</span></span></span><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Improving Grouping Certain Customers together:</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> efforts are underway to enhance grouping customers
together by realigning customers standing orders and requested times to fit with the centers operating hours.</span></p>
<p style="margin-bottom:3.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><span>\u2022<span style="font:7.0pt "Times New Roman"">
</span></span></span><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Rebalancing schedules:</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> we are rebalancing schedules to align better with available resources.
</span></p>
<p style="margin-bottom:3.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><span>\u2022<span style="font:7.0pt "Times New Roman"">
</span></span></span><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Addressing staffing issues:</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> our Access team have regular meetings with our Contract carriers
and has reinforced our position to remain focused on their efforts on resolving the staffing shortages to ensure more consistent service, including but limited to improving the hiring process, retention, retraining and advertising.
</span></p>
<p style="margin-bottom:3.0pt;line-height:150%">
<span style="font-size:11.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black"><span>\u2022<span style="font:7.0pt "Times New Roman"">
</span></span></span><b><span style="font-size:11.0pt;line-height:150%;font-family:"Verdana",sans-serif">Communication:</span></b><span style="font-size:11.0pt;line-height:150%;font-family:"Verdana",sans-serif"> we have added additional resources to assist
with responding to calls referencing \u201cWhere My Ride\u201d. Please see an update to the numbers that should be called and when.
</span></p>
<p style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">We are confident that these measures together will result in improved service for all our Access riders. We highly value our partnership with
our SAC community, work programs, all Access riders alike and recognize that reliable SEPTA Access service is essential for its continued growth and success.
</span></p>
<p style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Thank you for your understanding, patience, and continued loyalty during these challenging times. We are committed to meeting the expectations
of our ridership and welcome your feedback. </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Please let us know the date of your next SAC meeting so that we can have adequate SEPTA Access representation. Please do not hesitate to reach out if you require anything
further. </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Below is direct contact information that can be used by your program staff.
</span></p>
<ol start="1" type="1" style="margin-top:0in">
<li style="margin-bottom:6.0pt;margin-left:0in"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">WMR Call Center: Monday to Friday, from 07:00 AM to 6:00 PM [No weekends]. </span></b></li></ol>
<ul type="disc" style="margin-top:0in">
<li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.7042</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.7114</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.7213</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.7189</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8615</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8465</span></li><li style="color:black;margin-bottom:4.0pt;margin-left:.25in">
<span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8466</span></li><li style="color:black;margin-left:.25in;line-height:150%">
<span style="font-size:11.0pt;line-height:150%;font-family:"Verdana",sans-serif">215.580.8467</span></li></ul>
<ol start="2" type="1" style="margin-top:0in">
<li style="margin-bottom:6.0pt;margin-left:0in"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dispatch Control Center: Monday to Friday, from 06:00 PM to 07:00 AM.
</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"></span></li></ol>
<p style="margin-right:0in;margin-bottom:4.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8462</span></p>
<p style="margin-left:.75in;line-height:200%">
<span style="font-size:11.0pt;line-height:200%;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;line-height:200%;font-family:"Verdana",sans-serif">215.580.8468</span></p>
<ol start="3" type="1" style="margin-top:0in">
<li style="margin-bottom:6.0pt;margin-left:0in"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Dispatch Control Center: Weekends (Saturday & Sunday) from Midnight to 11:59 PM [24-hours, all day Saturday & Sunday].
</span></b></li></ol>
<p style="margin-right:0in;margin-bottom:4.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8462</span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in">
<span style="font-size:11.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">215.580.8468</span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">We want to also remind you about SEPTA\u2019s current funding crisis and share the information that can be found on our SEPTA.Org website.
</span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Below link and a timeline for our SEPTA funding crisis resource tool. We are imploring everyone to reach out and contact our Legislatures via
the blue \u201cFind your Legislator\u201d button via the below link. <img width="118" height="38" id="m_5113338553769789988x_Picture_x0020_3" style="width:1.2291in;height:.3958in" src="cid:ii_19755a658eb4cff31a"> or <a href="http://SEPTA.ORG" target="_blank">SEPTA.ORG</a> and comment on the budget
impacts. </span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">As you can see, we are about to embark on unprecedented service cuts and reduced service for all SEPTA riders including our Paratransit riders.
What we do is not only important but critical and life saving for the entire region. Please spread the word to everyone you know.
<b><span style="color:blue"></span></b></span></p>
<p style="margin-right:0in;margin-bottom:12.0pt;margin-left:.5in">
<a href="https://wwww.septa.org/fundingcrisis/" target="_blank"><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">https://wwww.septa.org/fundingcrisis/</span></b></a><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:blue"></span></b></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p style="margin-bottom:8.0pt"><b><u><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">SEPTA Funding Crisis timeline</span></u></b><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">:
</span></b></p>
<p><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">July\u20192025</span></b></p>
<ul type="disc" style="margin-top:0in">
<li style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">SEPTA FY2026 budget in effect </span></li></ul>
<p><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Beginning August 24, 2025: 20% Service Cut</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"></span></p>
<ul type="disc" style="margin-top:0in">
<li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">32 Bus routes eliminated</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">16 Bus routes shortened</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Service reduced on 88 Bus, Metro, and Regional Rail lines</span></li><li style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">End of all special service (Sports Express, etc.)</span></li></ul>
<p><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">September 2025: 21.5% Fare Increase</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"></span></p>
<ul type="disc" style="margin-top:0in">
<li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Complete hiring freeze (including operators)</span></li><li style="margin-bottom:6.0pt"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Base fare increased to $2.90</span></li></ul>
<p><b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Beginning January 1, 2026: Additional 25% Service Cuts</span></b><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"></span></p>
<ul type="disc" style="margin-top:0in">
<li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">5 Regional Rail routes eliminated</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">18 additional bus routes eliminated</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Broad-Ridge Spur [B3] eliminated</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Routes 10 [T1] and 15 [G1] trolleys converted to buses</span></li><li><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">9 pm curfew on all remaining Metro and Regional Rail services</span></li></ul>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif">Thank you
</span></p>
<div>
<p style="margin-bottom:12.0pt"><span style="font-size:11.5pt;font-family:"Aptos",sans-serif;color:#201f1e">Chase Campbell | Director of Paratransit Scheduler<br>
Southeastern Pennsylvania Transportation Authority<br>
1234 Market St. 4<sup>th</sup> fl</span><span style="font-size:11.5pt;font-family:"Aptos",sans-serif;color:#1f497d"><br>
<a href="mailto:cccampbell@septa.org" target="_blank"><span style="font-size:12.0pt">cccampbell@septa.org</span></a> </span><span style="font-family:"Aptos",sans-serif">| <a href="http://www.septa.org/" target="_blank">www.septa.org</a><br>
Cell: 215-964-4780</span><span style="font-size:11.5pt;font-family:"Aptos",sans-serif;color:#1f497d"><br>
</span><span style="font-family:"Aptos",sans-serif">Office: 215-580-8101</span></p>
<p style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451"><img border="0" width="295" height="48" id="m_5113338553769789988x_x_image_0" style="width:3.0729in;height:.5in" src="cid:ii_19755a658ea9374b61"></span><span style="font-size:11.0pt;font-family:"Aptos",sans-serif"></span></p>
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<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif"> </span></p>
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<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>
<br>
<b>Sent:</b> Friday, June 6, 2025 8:35 AM<br>
<b>To:</b> PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>; Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>; <a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>; Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>>;
Ian Fletcher <<a href="mailto:ifletcher@catchinc.com" target="_blank">ifletcher@catchinc.com</a>><br>
<b>Subject:</b> RE: SAC follow up</span></p>
</div>
</div>
<p> </p>
<p><span style="font-family:"Calibri",sans-serif">That is frustrating, Paula. Hopefully, we can get some kind of update from SEPTA, as we are going into our third SAC meeting since this suggestion was made. SEPTA, we are also offering
to collaborate and provide suggestions</span><span style="font-family:"Segoe UI Emoji",sans-serif">\U0001f60a</span><span style="font-family:"Calibri",sans-serif">.</span></p>
<p><span style="font-family:"Calibri",sans-serif"> </span></p>
<p><span style="font-family:"Calibri",sans-serif">I am adding Ian from CATCH in South Philly who was also part of this original suggestion.</span></p>
<p><span style="font-family:"Calibri",sans-serif"> </span></p>
<p><span style="font-family:"Calibri",sans-serif"> </span></p>
<div>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Heather Shanefield</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Supports Coordinator Supervisor</span></p>
<p style="background:white"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#174e86;background:white"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" title="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" target="_blank"><span style="color:#174e86">Join
Our Team </span></a></span></b><span style="font-size:11.0pt;font-family:"Segoe UI Symbol",sans-serif;color:#f0b207;background:white">\u2605</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#174e86;background:white"> <b><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" title="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" target="_blank"><span style="color:#174e86">Apply
</span></a><u><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" title="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" target="_blank"><span style="color:#174e86">Here</span></a></u>!</b></span></p>
<p style="background:white"><span lang="FR" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">One Belmont Avenue, Suite 900</span></p>
<p style="background:white"><span lang="FR" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Bala Cynwyd, PA 19004</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">267-765-2000 - Main Line</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">267-765-0891 - Direct Line and Fax</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451"><a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a></span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451"><a href="http://www.qualityprogressions.org/" title="http://www.qualityprogressions.org/" target="_blank"><span style="color:#002451">www.qualityprogressions.org</span></a></span></p>
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<p><span style="font-family:"Calibri",sans-serif"> </span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>
<br>
<b>Sent:</b> Thursday, June 5, 2025 1:15 PM<br>
<b>To:</b> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>; Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>;
<a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>; Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>;
Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>><br>
<b>Subject:</b> Re: SAC follow up</span></p>
</div>
</div>
<p> </p>
<p>' </p>
<div style="border:solid #ffcaca 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#ffcaca"><b><span style="color:black">[EXTERNAL EMAIL]</span></b><span style="color:black">
</span><span style="font-size:10.0pt;color:black">WARNING: This email is from outside of QP. Please make sure you know who the sender is before opening or saving any attachments. If the sender looks like it came from QP and you are seeing this message then
the email is a fake. DO NOT open or save any attachments from it. </span></p>
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<p>' </p>
<div>
<div>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Good Afternoon, </span></p>
</div>
<div>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"> </span></p>
</div>
<div style="margin-bottom:8.0pt">
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">I am also curious about the progress of this new process. We have been having issues almost daily regarding multiple rides being unserviced or extremely delayed.
I have noticed that dispatch will ask if we want to reschedule the unserviced rides, leaving me to assume that if there is not a driver identified, these rides are just cancelled without notification. Additionally, dispatch also encourages us to call right
back as the system updates by the minute, so they may have a driver and ride coming during one call and on the next call, the ride is unserviced. </span></p>
</div>
<div style="margin-bottom:8.0pt">
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">This is extremely frustrating for the individuals we support, their families, and the staff at the center. For example, I have contacted family members to alert
them that the ride is un-serviced, the family calls Septa, and calls me back to say they have a ride or sends me a screen shot of a text they received saying the ride is delayed but coming. If they have a ride coming, the time of arrival is sometimes two or
three hours after their original scheduled ride, which is extremely unfair to the patron, as well as a potential health and safety issue. </span></p>
</div>
<div style="margin-bottom:8.0pt">
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">The impending reductions in SEPTA services are poised to have a profound effect on many Pennsylvanians of all abilities. Current issues with SEPTA Access, such
as challenges in ride scheduling, staffing shortages, and technical glitches with the AI-driven system, highlight the urgent need for a streamlined process that supports riders, their families, and the agencies that assist them.</span></p>
</div>
<div style="margin-bottom:8.0pt">
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black">Thank you, </span></p>
</div>
<div>
<p><span style="font-size:11.0pt;font-family:"Aptos",sans-serif;color:black"> </span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black">Paula Urmson
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black">, CTRS
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black"><img border="0" width="73" height="26" id="m_5113338553769789988x_Picture_x0020_2" style="width:.7604in;height:.2708in" src="cid:ii_19755a658eb22c1e536"></span></b></p>
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</span></p>
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<p><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:black">(215) 251-0471<br>
1-844-SPIN-CAN<br>
<a href="http://spininc.org" target="_blank">spininc.org</a></span></p>
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<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>><br>
<b>Sent:</b> Thursday, June 5, 2025 10:58 AM<br>
<b>To:</b> Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>;
<a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a> <<a href="mailto:dothink1@gmail.com" target="_blank">dothink1@gmail.com</a>>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>;
Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>><br>
<b>Subject:</b> RE: SAC follow up</span> </p>
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<p><span style="font-family:"Calibri",sans-serif">Hello Roshina,</span></p>
<p><span style="font-family:"Calibri",sans-serif">Just following up on below; was a process finalized?</span></p>
<p><span style="font-family:"Calibri",sans-serif"> </span></p>
<div>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Heather Shanefield</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Supports Coordinator Supervisor</span></p>
<p style="background:white"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#174e86;background:white"><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" title="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" target="_blank"><span style="color:#174e86">Join
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</span></a><u><a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" title="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ca2119e0-a04f-4a5c-acc4-5e604142e81d&ccId=19000101_000001&lang=en_US" target="_blank"><span style="color:#174e86">Here</span></a></u>!</b></span></p>
<p style="background:white"><span lang="FR" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">One Belmont Avenue, Suite 900</span></p>
<p style="background:white"><span lang="FR" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">Bala Cynwyd, PA 19004</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">267-765-2000 - Main Line</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451">267-765-0891 - Direct Line and Fax</span></p>
<p style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451"><a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>>
<br>
<b>Sent:</b> Thursday, March 6, 2025 11:31 AM<br>
<b>To:</b> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>;
<a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>; Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>;
Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>><br>
<b>Subject:</b> RE: SAC follow up</span></p>
</div>
</div>
<p> </p>
<p>' </p>
<div style="border:solid #ffcaca 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#ffcaca"><b><span style="color:black">[EXTERNAL EMAIL]</span></b><span style="color:black">
</span><span style="font-size:10.0pt;color:black">WARNING: This email is from outside of QP. Please make sure you know who the sender is before opening or saving any attachments. If the sender looks like it came from QP and you are seeing this message then
the email is a fake. DO NOT open or save any attachments from it. </span></p>
</div>
<p>' </p>
<div>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Good afternoon, Heather,
</span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Firstly, I apologize for my delayed response. We are working through the details and have not finalized our process. Once finalized we will be sure to provide you with
an update. Thank you for your patience. </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<div>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">Kind regards,</span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif">~Rhoshina
<b><i><span style="color:blue">(Ro-Shon-na)</span></i></b></span></p>
<p><span style="font-family:"Verdana",sans-serif"> </span></p>
<p style="background:white"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Rhoshina H. Stewart (she/her)</span></b></p>
<p style="background:white"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Director of Transportation</span></b></p>
<p style="background:white"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Access Control Center & Germantown District </span></b></p>
<p style="background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Southeastern Pennsylvania Transportation Authority </span></p>
<p style="background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">1234 Market St., 4<sup>th</sup> floor, Philadelphia, PA 19107 </span></p>
<p style="background:white"><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="mailto:RHStewart@Septa.org" target="_blank">RHStewart@Septa.org</a></span></u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1f3864"> <b>|</b> </span><u><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue"><a href="http://www.septa.org/" target="_blank">www.septa.org</a></span></u></p>
<p style="background:white"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">M: 215.964.4794</span></b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black"> <b>|</b> O: 215.580.3468</span></p>
<p style="background:white"><span style="color:#002451"><img border="0" width="158" height="28" id="m_5113338553769789988x_x_Picture_x0020_1152429538" style="width:1.6458in;height:.2916in" src="cid:ii_19755a658ea9374b61"></span></p>
<p><b><span style="font-size:10.0pt;font-family:"Cambria",serif;color:#c00000">(Formerly CCT)</span></b></p>
</div>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"><img border="0" width="83" height="44" id="m_5113338553769789988x_x_Picture_x0020_1" style="width:.8645in;height:.4583in" src="cid:ii_19755a658eb23a35d47"></span></p>
<p><span style="font-size:11.0pt;font-family:"Verdana",sans-serif"> </span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>
<br>
<b>Sent:</b> Thursday, March 6, 2025 10:52 AM<br>
<b>To:</b> Cassandra West <<a href="mailto:CWest@septa.org" target="_blank">CWest@septa.org</a>>; Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; Shanel Roland <<a href="mailto:SRoland@septa.org" target="_blank">SRoland@septa.org</a>>;
Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>><br>
<b>Cc:</b> CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>;
<a href="mailto:Dothink1@gmail.com" target="_blank">Dothink1@gmail.com</a>; Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>><br>
<b>Subject:</b> RE: SAC follow up</span></p>
</div>
</div>
<p> </p>
<p>Hello SEPTA,</p>
<p>I am just following up on below which was a continued discussion and collaboration effort from the SAC meeting. We have a SAC meeting on 3/11/2025 and we have not received any update from SEPTA.
</p>
<p> </p>
<p>Can someone please respond by 3/10/2025?</p>
<p> </p>
<p>Thank you,</p>
<p> </p>
<div>
<p><span style="font-size:11.0pt"> </span></p>
<p>Heather</p>
<p>Quality Progressions</p>
<p>Supports Coordinator Supervisor</p>
<p>Phone and Fax: (267)765-0891</p>
<p><img border="0" width="217" height="144" id="m_5113338553769789988x_x_Picture_x0020_4" style="width:2.2604in;height:1.5in" src="cid:ii_19755a658eb2484d558"></p>
</div>
<p> </p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Heather Shanefield
<br>
<b>Sent:</b> Thursday, February 27, 2025 1:05 PM<br>
<b>To:</b> Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; Charles Horton <<a href="mailto:chorton@septa.org" target="_blank">chorton@septa.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>; Rhoshina Stewart
<<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>>; Cole Holmes <<a href="mailto:dothink1@gmail.com" target="_blank">dothink1@gmail.com</a>><br>
<b>Subject:</b> RE: SAC follow up</span></p>
</div>
</div>
<p> </p>
<p>Hello SEPTA,</p>
<p>I am just following up on the process SEPTA was working on for day service providers. Was that finalized?</p>
<p> </p>
<p>Thank you,</p>
<p> </p>
<div>
<p><span style="font-size:11.0pt"> </span></p>
<p>Heather</p>
<p>Quality Progressions</p>
<p>Supports Coordinator Supervisor</p>
<p>Phone and Fax: (267)765-0891</p>
<p><img border="0" width="217" height="144" id="m_5113338553769789988x_x__x005f_x0000_i1042" style="width:2.2604in;height:1.5in" src="cid:ii_19755a658eb2484d558"></p>
</div>
<p> </p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>
<br>
<b>Sent:</b> Friday, January 3, 2025 6:39 PM<br>
<b>To:</b> Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>; Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>><br>
<b>Subject:</b> Re: SAC follow up</span></p>
</div>
</div>
<p> </p>
<div>
<p>Hi,</p>
</div>
<div>
<p>We don't call programs workshops anymore....that is an old term and many of those contracts have been phased out because paying sub minimum wage aka for piece-work is not normal;-)</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>I am looking forward to hearing more about the finalized process. </p>
</div>
<div>
<p> </p>
</div>
<div>
<p>Thanks, </p>
</div>
<div id="m_5113338553769789988x_x_ms-outlook-mobile-signature">
<div>
<p> </p>
</div>
<div>
<p>Heather</p>
</div>
<div>
<p>Supports Coordinator Supervisor </p>
</div>
<div>
<p>Quality Progressions</p>
</div>
<div>
<p>Phone and Fax: (267)765-0891</p>
</div>
</div>
<div id="m_5113338553769789988x_x_mail-editor-reference-message-container">
<p> </p>
<div align="center" style="text-align:center"><span style="font-family:"Aptos",sans-serif">
<hr size="2" width="98%" align="center">
</span></div>
<div id="m_5113338553769789988x_x_divRplyFwdMsg">
<p><strong><span style="font-size:11.0pt;font-family:"Aptos",sans-serif">From:</span></strong><span style="font-size:11.0pt"> Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>><br>
<strong><span style="font-family:"Aptos",sans-serif">Sent:</span></strong> Monday, December 30, 2024 11:11:49 AM<br>
<strong><span style="font-family:"Aptos",sans-serif">To:</span></strong> PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>; Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>;
Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<strong><span style="font-family:"Aptos",sans-serif">Cc:</span></strong> Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>><br>
<strong><span style="font-family:"Aptos",sans-serif">Subject:</span></strong> RE: SAC follow up</span></p>
</div>
<p><br>
' </p>
<div style="border:solid #ffcaca 1.0pt;padding:12.0pt 12.0pt 12.0pt 12.0pt">
<p style="background:#ffcaca"><b><span style="color:black">[EXTERNAL EMAIL]</span></b><span style="color:black">
</span><span style="font-size:10.0pt;color:black">WARNING: This email is from outside of QP. Please make sure you know who the sender is before opening or saving any attachments. If the sender looks like it came from QP and you are seeing this message then
the email is a fake. DO NOT open or save any attachments from it. </span></p>
</div>
<p>' </p>
<div>
<div>
<p><span style="font-size:11.0pt">Hello Paula </span></p>
<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:11.0pt">Rhoshina and I are working on a process for all workshops to receive up to date information when their staff call about a customer. Once finalized we will set up a meeting to discuss and see if the process
is doable for the workshops. </span></p>
<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:11.0pt">I apologize for the late response but please rest assured that we have not forgotten about your concerns.
</span></p>
<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:11.0pt">Thank you </span></p>
<div>
<p style="margin-bottom:12.0pt"><span style="font-size:11.5pt;color:#201f1e">Chase Campbell | Director of Paratransit Scheduler<br>
Southeastern Pennsylvania Transportation Authority<br>
1234 Market St. 4<sup>th</sup> fl</span><span style="font-size:11.5pt;color:#1f497d"><br>
<a href="mailto:cccampbell@septa.org" target="_blank"><span style="font-size:12.0pt">cccampbell@septa.org</span></a> </span>| <a href="http://www.septa.org/" target="_blank">www.septa.org</a><br>
Cell: 215-964-4780<span style="font-size:11.5pt;color:#1f497d"><br>
</span>Office: 215-580-8101</p>
<p style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#002451"><img border="0" width="295" height="48" id="m_5113338553769789988x_x_image001.png_x0040_01DB5AAB.9287EA90" style="width:3.0729in;height:.5in" src="cid:ii_19755a658ea9374b61"></span></p>
</div>
<p><span style="font-size:11.0pt"> </span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>>
<br>
<b>Sent:</b> Friday, December 20, 2024 12:29 PM<br>
<b>To:</b> Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>>; Chase Campbell <<a href="mailto:CCCampbell@septa.org" target="_blank">CCCampbell@septa.org</a>>; Rhoshina Stewart <<a href="mailto:RHStewart@septa.org" target="_blank">RHStewart@septa.org</a>><br>
<b>Cc:</b> Latoya Maddox <<a href="mailto:LatoyaMaddox@libertyresources.org" target="_blank">LatoyaMaddox@libertyresources.org</a>>; CPS Management <<a href="mailto:CPSmanagement@spininc.org" target="_blank">CPSmanagement@spininc.org</a>><br>
<b>Subject:</b> Re: SAC follow up</span></p>
</div>
</div>
<p> </p>
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<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>. <a href="https://aka.ms/LearnAboutSenderIdentification" target="_blank">
Learn why this is important</a> </span></p>
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<td width="75" style="width:56.25pt;padding:0in 0in 0in 0in;background-image:revert!important;background-position:revert!important;background-size:revert!important;background-repeat:revert!important;background-origin:revert!important;background-clip:revert!important;border:revert!important;direction:revert!important;display:revert!important;font-size:revert!important;height:revert!important;letter-spacing:revert!important;line-height:revert!important;margin:revert!important;opacity:revert!important;outline:revert!important;overflow:revert!important;padding:revert!important;table-layout:revert!important;text-align:revert!important;text-indent:revert!important;text-orientation:revert!important;text-overflow:revert!important;text-transform:revert!important;vertical-align:revert!important;white-space:revert!important;width:revert!important;word-break:revert!important;word-spacing:revert!important;writing-mode:revert!important;zoom:revert!important;color:revert;background-color:revert">
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<p><span style="font-size:11.0pt;color:black">Good Afternoon, </span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">I am reaching out to provide an update regarding my earlier correspondence, specifically to share an additional incident that occurred on December 19, 2024, which had the potential to escalate
into a dangerous situation, had they not been at our center.</span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">As I mentioned in my previous email, we call Septa around 3:15 to check on the status and arrival times for the remaining individuals on the program. Yesterday, we called and were made aware
that two individuals, CCT ID# 762869 and 745591 both had uncovered rides and another two individuals CCT ID# 708245 and 761424 had rides with drivers. The estimated time of arrival was 4:08p and 4:33p. All our staff leave at 4 pm, but if people are still
here, a manager will stay until they are picked up. A family member could pick up the first two individuals with uncovered rides since the driver was not available.</span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">I stayed with the other two individuals with the confirmed late pickups. At 4:15 the ride for 708245 had not arrived, so I called to check the status. I was told that this ride was rescheduled
for 5 pm automatically because it became uncovered, however, no one was contacted with this change. I decided to check the other ride for 761424, and was told this ride was uncovered, would I like to reschedule the ride, or they could put it back in? I was
told they were put back in for 4:25, but there is no guarantee there will be a driver for the ride. Her sister was en route to pick her up, arriving at almost 5 pm, and the driver did not show up for her. </span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">Around 4:40 I called Septa again to check the status of the ride for 708245 and was told there was a driver and they would be there between 5 and 5:30 pm. At around 5:05 a driver showed up
to pick up one of the uncovered rides from earlier (745591), and a few minutes later another driver came to pick up the other uncovered ride (762869), but neither was for the person still waiting. I ended up driving this person home, and in talking to his
mother, they were going to arrive at the center around 5:53 pm, almost 3 hours after his original scheduled ride.</span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">The transportation service intended for seniors and individuals with disabilities must ensure a reliable and safe process, as frequent rescheduling, no-shows, or significant delays are unacceptable.
It is concerning to consider those who may be left waiting outside at medical appointments or other venues that have closing times, as this situation poses serious risks to the safety and well-being of this vulnerable demographic.</span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">I feel this presents the opportunity for collaboration to develop proactive strategies and solutions to tackle potential problems before they occur. The reasons given, including the inability
to manage ride scheduling effectively, technical issues with the new system, and dependence on an algorithm for AI-generated rides, are not adequate and simply cannot be accepted.</span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">I would appreciate your guidance on how I can contribute effectively, as I am willing to engage actively, particularly in efforts aimed at safeguarding the health and safety of individuals
with disabilities and senior members of our community. </span></p>
</div>
<div style="margin-top:12.0pt;margin-bottom:12.0pt">
<p><span style="font-size:11.0pt;color:black">Thank you, </span></p>
</div>
<div>
<p><span style="font-size:11.0pt;color:black"> </span></p>
</div>
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<p><b><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black">Paula Urmson
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black">, CTRS
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black"><img border="0" width="73" height="26" id="m_5113338553769789988x_x_Picture_x0020_3" style="width:.7604in;height:.2708in" src="cid:ii_19755a658eb22c1e536"></span></b></p>
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<p><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Lead Assisting Director, Community Participation Services
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<p><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:black">(215) 251-0471<br>
1-844-SPIN-CAN<br>
<a href="http://spininc.org" target="_blank">spininc.org</a></span></p>
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<p><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> PAULA URMSON <<a href="mailto:purmson@spininc.org" target="_blank">purmson@spininc.org</a>><br>
<b>Sent:</b> Thursday, December 12, 2024 9:57 AM<br>
<b>To:</b> <a href="mailto:cccampbell@septa.org" target="_blank">cccampbell@septa.org</a>; <a href="mailto:rhstewart@septa.org" target="_blank">
rhstewart@septa.org</a><br>
<b>Cc:</b> LAURA SILSBY <<a href="mailto:LSILSBY@spininc.org" target="_blank">LSILSBY@spininc.org</a>>; Heather Shanefield <<a href="mailto:hshanefield@qualityprogressions.org" target="_blank">hshanefield@qualityprogressions.org</a>><br>
<b>Subject:</b> SAC follow up</span></p>
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<p>'</p>
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<p style="background:#ffcaca"><b><span style="color:black">[EXTERNAL EMAIL]</span></b><span style="color:black">
</span><span style="font-size:10.0pt;color:black">WARNING: This email is from outside of QP. Please make sure you know who the sender is before opening or saving any attachments. If the sender looks like it came from QP and you are seeing this message then
the email is a fake. DO NOT open or save any attachments from it.</span></p>
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<p>'</p>
<p><span style="font-size:11.0pt;color:black">Good morning, </span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
<p><span style="font-size:11.0pt;color:black">I wanted to follow up on my comment from the SAC meeting on Tuesday about ride and driver coverage, particularly concerning late or canceled rides. Thank you for clarifying that the phone number on file is contacted
when there are changes in ride status. </span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
<p><span style="font-size:11.0pt;color:black">In the SPIN CPS program, we typically call the main Septa access number around 3:15 p.m. to check on the rides for those still waiting, which is when we often find out about any uncovered, late, or canceled rides.
Many individuals rely on this service as their main transportation, and the lack of an alternative can lead to significant anxiety for them and their families, especially since they may not always receive timely updates or assume the center is informed. </span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
<p><span style="font-size:11.0pt;color:black">One potential solution to improve communication with families and facilitate planning for alternative transportation is to designate a contact at the center who can be notified if a ride is late, uncovered, or
canceled. This could help close the communication gap, and lead to a more efficient and timelier exit.</span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
<p><span style="font-size:11.0pt;color:black">I would be happy to discuss this further or brainstorm ideas with your team if you're open to exploring this option. While I can't speak for other centers and their processes, I believe this approach could also
be beneficial for them.</span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
<p><span style="font-size:11.0pt;color:black">Thank you so much, </span></p>
<p><span style="font-size:11.0pt;color:black">Paula Urmson - SPIN Community Participation Supports</span></p>
<p><span style="font-size:11.0pt;color:black"> </span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black">Paula Urmson
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black">, CTRS
</span></b><b><span style="font-size:16.0pt;font-family:"Century Gothic",sans-serif;color:black"><img border="0" width="72" height="25" id="m_5113338553769789988x_x_image002.png_x0040_01DB5AAB.9287EA90" style="width:.75in;height:.2604in" src="cid:ii_19755a658eb22c1e536"></span></b></p>
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<p><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Lead Assisting Director, Community Participation Services</span></p>
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<p><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:black">(215) 251-0471 [m]</span></p>
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<p><a href="https://spininc.org/" target="_blank"><span style="font-family:"Century Gothic",sans-serif;text-decoration:none"><img border="0" width="190" height="99" id="m_5113338553769789988x_x_image003.png_x0040_01DB5AAB.9287EA90" style="width:1.9791in;height:1.0312in" src="cid:ii_19755a658eb25664d69"></span></a></p>
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<p><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black">10980 Norcom Rd.<br>
Philadelphia, PA 19154<br>
1-844-SPIN-CAN<br>
<a href="http://spininc.org" target="_blank">spininc.org</a></span></p>
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