[gui-talk] anti-virus software interferes with screenreader?

[Raul A. Gallegos]

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Hi. I understand your frustration. However if we cannot duplicate the
issue and the steps we have suggested are not helping, it's possible
that something specific to your system is the cause. We are willing to
work with you on this, and it may be necessary for you to send us your
machine so we can determine for sure that it's Window-Eyes which is
causing the problem. If we find this to be true, it will help you and
others who may be in a similar situation as yourself.

if you would like further information about this, please call GW Micro
260-489-3671 or email support at gwmicro.com.

Many thanks.

On 4/14/2010 6:09 PM, tunecollector wrote:
> Since I am currently using W/E 7.21, I can tell you for a fact that it is
> not stable.  I cannot go an hour without W/E freezing up.  I have over 80
> percent of a 500Gb hard drive unused and 4GB RAM so that is not the problem.
> I have uninstalled and reinstalled Firefox 3.63.  I have cleared out all of
> Outlook.  I have uninstalled and reinstalled W/E.  I even dropped from
> Version 4 of Nod32 to Version Two.  None of these measures have prevent W/e
> locking up in all applications, necessitating that I manually turn off the
> computer and reboot.  And numerous calls and emails to GW Micro have
> resulted in no solution.
> 
> -----Original Message-----
> From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org] On
> Behalf Of Steve Jacobson
> Sent: Wednesday, April 14, 2010 2:09 PM
> To: NFBnet GUI Talk Mailing List
> Subject: Re: [gui-talk] anti-virus software interferes with screenreader?
> 
> Although it is certainly possible, it seems unlikely that NOD32 is causing
> this since I have read on the Window-Eyes lists that they have found it to
> work well with Window-Eyes.  However, when a full scan of your hard drive is
> in process, this can slow the response for other applications, including
> screen readers, a lot.  Also, if you don't have a lot of memory, like 500
> megabytes, this can have an effect as well.
> 
> There is currently a public beta of Window-Eyes 7.2, and it might be worth
> downloading and trying that.  I believe some loss of speech issues have been
> resolved in the public beta and it is stable.
> 
> Best regards,
> 
> Steve Jacobson
> 
> On Wed, 14 Apr 2010 08:07:04 -0700, tunecollector wrote:
> 
>> Currently, I am dealing with WindowEyes 7.11 and 7.21 locking up and 
>> going completely silent in all applications.  Is it possible that an 
>> aggressive anti-virus program like Nod32 Version 4, which is constantly 
>> scanning the computer, is interfering with W/E?
>> _______________________________________________
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> 
> 
> 
> 
> 
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> 
> __________ NOD32 5029 (20100414) Information __________
> 
> This message was checked by NOD32 antivirus system.
> http://www.eset.com
> 
> 
> 
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- -- 
Raul A. Gallegos
Home page: http://www.RaulGallegos.com
Twitter: http://www.twitter.com/ragallegos
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