[gui-talk] tearing my hair out

[Steve Jacobson]

Laura,

I am not familiar with the particular part of the "live" site that you mention, but since "live" is part of so many mail addresses such as Hotmail, Livemail, and as I 
understand it, even the QWEST Q.COM, I think it is worth trying to understand what is not working with these sites.  

One thing that one has to be aware of is that when you jump between pages, you have to be very careful to move in a way that the site understands.  For example, 
and I am not saying you did this because I don't know, when you get the CAPTCHA from the audio site, using BACKSPACE or LEFT ARROW may not work.  I am 
guessing that somehow you are refreshing the CAPTCHA generation.  I'm wondering if there might even be a time-out that is too short.  One needs to look at the 
audio CAPTCHA page carefully to see if there is a link or button that needs to be pressed to proceed.  Would you describe what you mean about the captcha being 
copied in?  Are you saying something automatic is happening?  

Wayne is right that you might avoid all of this by using another free e-mail provider, and you have to decide what is worth your time, but we have at least a half an 
ear with Microsoft and I think this is too big for us just to ignore.  Since you are there and some of us are not, any further details would be helpful.  If their audio 
captcha is not working, we need to report that to someone.  I did get past the audio captcha when going through the sign-up process but don't remember exactly 
what I had to do, but I found the audio CAPTCHA to be almost impossible to understand.  In my experience, the first character was too close to the beginning of the 
recording to be clearly heard even when I replayed it.  Please let us know what happens.

>On 4/15/10, qubit <lauraeaves at yahoo.com> wrote:
>> Greetings all --
>> I wonder if anyone here has dealt with live.com to manage their email
>> addresses.
>> I have to use live.com because my ISP requires it, but the tech support
>> people (scattered around the world) don't seem familiar enough with the
>> pages I'm on to answer my questions.  They follow me through a session with
>> my screen reader, then take me off to some strange unrelated page trying to
>> do something I don't want...at which point I start over and they follow me
>> with my screen reader as I do what I am trying to do, which is to set up a
>> set of logins for various uses.
>> On the surface it looks as if it should be accessible -- even down to the
>> audio captcha, but the captcha has a gotcha -- the user has to open a
>> separate window to play the audio, then type in the numbers, then close the
>> window and the numbers are copied into the visual captcha, which uses
>> different characters, so the strings don't match. I know this from sighted
>> family members. There is no way to get past the captcha unless I install
>> firefox and get whatever that add-on is.
>> Is there an IE add-on that solves captchas?
>> I really have to solve this problem as it affects both personal and business
>> logins.
>> I can't believe how many brick walls I have hit on this site. It's like
>> playing a game of rogue!  The captchas are only one problem.
>> So any knowledgeable advice is welcome.
>> TIA!
>> --le
>>
>>
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