[gui-talk] Image Captcha On Amazon.com Site?

[Gerald Levy]

I just signed into my Amazon account, and did not encounter any image 
captcha on the log in page, just the usual email address and password 
fields.  It is possible that the image captcha pops up only for new 
customers or for returning customers who have not visited the site in a long 
time.  Even so, blind consumers should not have to be confronted by an image 
captcha under any circumstances on the site of the world's biggest online 
retailer.  And unlike other retailers, you cannot place an order by phone 
with Amazon, even if you explain to a customer service agent that you are 
blind and cannot sign In to your account because of an image captcha. I'm no 
legal expert, but it would seem to me that this policy violates the 
Americans With Disabilities Act.

Gerald



-----Original Message----- 
From: Don Moore via gui-talk
Sent: Friday, November 13, 2015 7:25 AM
To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
Cc: Don Moore
Subject: Re: [gui-talk] Image Captcha On Amazon.com Site?

I'm there allot, and I can't remember having had that problem at all.  From 
what I've seen, their security is more subtle than that, but they catch 
stuff pretty quickly if there's a problem.



-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Gerald Levy 
via gui-talk
Sent: Friday, November 13, 2015 7:13 AM
To: gui-talk at nfbnet.org
Cc: Gerald Levy
Subject: [gui-talk] Image Captcha On Amazon.com Site?


I belong to a number of blindness-related technology lists, and in the past 
few days, some people have reported encountering image captchas on the 
Amazon.com site when they attempt to sign in to their accounts.  I placed an 
order three days ago and did not encounter any image captchas myself, but I’m 
wondering whether anyone else has recently been confronted by an image 
captcha on the Amazon site.  One person claims that he was confronted with 
an image captcha on the accessible Amazon.com site, which is supposed to be 
optimized for screen readers, and thus,should presumably be blind-friendly. 
And there is apparently no auddio challenge alternative to the image 
captcha,so unless you have Firefox with the Webvisum add-on, there is no way 
to solve it without sighted help.  A few people have complained to Amazon 
about this issue, but have not yet received any responses.  .  If 
Amazon.com, the world’s largest online merchant, has, in fact, added an 
image captcha as part of its sign-in procedure, what , if anything, can be 
done to force them to remove it?  I’m planning to do a lot of holiday 
shopping on Amazon, and the last thing I need is to be confronted by an 
image captcha to spoil my shopping experience.

Gerald

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