[gui-talk] Issue with JAWS 17 and Word in Windows 10

Stan Gowin sgowin at verizon.net
Tue Aug 23 15:36:56 UTC 2016 

Did you have the loss of focus problem before the upgrade to the anniversary edition of Windows 10?

I believe you can reinstall the JAWS video driver from the JAWS menu. I’m replying from a Mac OS X machine so I can’t check for you right now.

I hope someone else reading your question and running JAWS on a Windows 10 PC can chime in with further assistance.

Regards,
Stan

Sent from my Mac Mini														

> On Aug 23, 2016, at 11:15 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
> 
> Stan,
> Initially, I installed Windows 10 from a flash drive. I then did the
> upgrade to Windows 10 Second Anniversary edition. How would I
> reinstall the JAWS video drivers? Are these already included with JAWS
> or do I need to download them from the web?
> 
> Thanks,
> Wayne
> 
> On 8/23/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net>> wrote:
>> Did you upgrade from a previous version of Windows? Or, is this an upgrade
>> of Windows 10 to the anniversary edition? I still suspect a video
>> driver/intercept problem. Perhaps you can try to reinstall the JAWS video
>> driver.
>> 
>> 
>> Regards,
>> Stan
>> 
>> Sent from my Mac Mini														
>> 
>>> On Aug 23, 2016, at 9:21 AM, Wayne Merritt <wcmerritt at gmail.com> wrote:
>>> 
>>> Stan,
>>> I tried your suggestion. The problem is when I use Alt Tab to switch
>>> to the Word document and then release the keys, the switch never
>>> happens. I'm left in limbo with no window in focus. I tried refreshing
>>> the screen with Insert Escape but that did not help. Any ideas? If
>>> this were happening on a Windows based computer rather than a Mac, I'm
>>> sure it would have received a much higher priority from FS. If others
>>> experience this issue please report it to FS tech support. The same
>>> focus issue happens whether I am using the MacBook keyboard or a USB
>>> keyboard plugged into the Mac, so it is not the type of keyboard used.
>>> 
>>> Wayne
>>> 
>>> On 8/22/16, Stan Gowin <sgowin at verizon.net <mailto:sgowin at verizon.net> <mailto:sgowin at verizon.net <mailto:sgowin at verizon.net>>>
>>> wrote:
>>>> Hi,
>>>> 
>>>> This sounds like a focus problem that might be due to video driver
>>>> issues.
>>>> What happens if you alt-tab to a window with a Word document and then
>>>> press
>>>> the screen refresh key, alt-escape? Does that allow JAWS to focus on the
>>>> window where Word is active?
>>>> 
>>>> Regards,
>>>> Stan
>>>> 
>>>> Sent from my Mac Mini														
>>>> 
>>>>> On Aug 22, 2016, at 10:44 AM, Wayne Merritt via gui-talk
>>>>> <gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>> wrote:
>>>>> 
>>>>> Hi. I at first tried using the regular Alt Tab keystroke to switch to
>>>>> the Word documents. Since that has not worked, I have used the JAWS
>>>>> specific keystoke Insert F10. When I try to use Alt Tab, JAWS
>>>>> announces the name of the Word document/window, but when I release the
>>>>> keys the focus does not move to that Word window. This has happened
>>>>> with an external USB keyboard plugged in and with the Mac's keyboard.
>>>>> 
>>>>> Wayne
>>>>> 
>>>>> On 8/21/16, Jonathan Cohn <jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>
>>>>> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com> <mailto:jon.c.cohn at gmail.com <mailto:jon.c.cohn at gmail.com>>>> wrote:
>>>>>> Using Boot Camp should not affect your windows operations at all. It
>>>>>> should
>>>>>> matter not at all, but you're using jaws on the windows on the Boot
>>>>>> Camp.
>>>>>> The only difference is there are some minor driver differences.
>>>>>> 
>>>>>> What are you using to change to applications? Perhaps there was some
>>>>>> issue
>>>>>> there.
>>>>>> On Fri, Aug 19, 2016 at 5:14 PM Wayne Merritt via gui-talk <
>>>>>> gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org> <mailto:gui-talk at nfbnet.org <mailto:gui-talk at nfbnet.org>>> wrote:
>>>>>> 
>>>>>>> Greetings. I sent the following issue to Freedom Scientific's tech
>>>>>>> support and was told that since I was running Windows through Boot
>>>>>>> Camp, they could not help me. Has anyone heard of this problem and
>>>>>>> know how I can fix it? My issue is below.
>>>>>>> 
>>>>>>> I have a support inquery regarding using JAWS 17 with Word
>>>>>>> 2016 on Windows 10 2nd anniversary edition. I should say from the
>>>>>>> beginning that I am running Windows 10 on a MacBook Pro using Boot
>>>>>>> Camp. Each time I write something or change something in my Word
>>>>>>> document, when I switch to another window and then try to switch back
>>>>>>> to the open Word document, JAWS always loses focus. I have had to use
>>>>>>> the list running applications keystroke of Insert F10 to switch back
>>>>>>> to my Word document. This is a very annoying issue since it happens
>>>>>>> every time I want to switch back to an open or blank Word document.
>>>>>>> Please look into this.
>>>>>>> 
>>>>>>> Thanks,
>>>>>>> Wayne
>>>>>>> 
>>>>>>> --
>>>>>>> Follow me on Twitter at:
>>>>>>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>>
>>>>>>> My website:
>>>>>>> www.wayneism.com <http://www.wayneism.com/> <http://www.wayneism.com/ <http://www.wayneism.com/>>
>>>>>>> My book list:
>>>>>>> www.wayneism.com/books.php <http://www.wayneism.com/books.php> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php>>
>>>>>>> 
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>>>>>>> <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/jon.c.cohn%40gmail.com <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/jon.c.cohn%40gmail.com>>
>>>>>>> 
>>>>>> 
>>>>> 
>>>>> 
>>>>> --
>>>>> Follow me on Twitter at:
>>>>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>>
>>>>> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>>>
>>>>> My website:
>>>>> www.wayneism.com <http://www.wayneism.com/> <http://www.wayneism.com/ <http://www.wayneism.com/>> <http://www.wayneism.com/ <http://www.wayneism.com/>
>>>>> <http://www.wayneism.com/ <http://www.wayneism.com/>>>
>>>>> My book list:
>>>>> www.wayneism.com/books.php <http://www.wayneism.com/books.php> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php>>
>>>>> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php>>>
>>>>> 
>>>>> _______________________________________________
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>>>>> <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net>>
>>>>> <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net>
>>>>> <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net <http://nfbnet.org/mailman/options/gui-talk_nfbnet.org/sgowin%40verizon.net>>>
>>>> 
>>> 
>>> 
>>> --
>>> Follow me on Twitter at:
>>> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt> <http://www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>>
>>> My website:
>>> www.wayneism.com <http://www.wayneism.com/> <http://www.wayneism.com/ <http://www.wayneism.com/>>
>>> My book list:
>>> www.wayneism.com/books.php <http://www.wayneism.com/books.php> <http://www.wayneism.com/books.php <http://www.wayneism.com/books.php>>
>> 
> 
> 
> -- 
> Follow me on Twitter at:
> www.twitter.com/wcmerritt <http://www.twitter.com/wcmerritt>
> My website:
> www.wayneism.com <http://www.wayneism.com/>
> My book list:
> www.wayneism.com/books.php <http://www.wayneism.com/books.php>

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