[gui-talk] Word Count Problem in Word 2016 and JAWS 17

[Hoffman, Allen]

Try it in NVDA and see if its only a JAWS thing first.


Allen Hoffman
Deputy Executive Director
The Office of Accessible Systems & Technology
Department of Homeland Security
202-447-0503 (voice)
allen.hoffman at hq.dhs.gov

DHS Accessibility Helpdesk
202-447-0440 (voice)
202-447-0582 (fax)
202-447-5857 (TTY)
accessibility at dhs.gov
 
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-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jen via gui-talk
Sent: Thursday, December 15, 2016 8:39 AM
To: gui-talk at nfbnet.org
Cc: Jen
Subject: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Hi everyone,

I am thirty years old. I have been a JAWS user since JAWS 4. I am now on a
Windows 10 computer and use JAWS 17.

At the end of October, I started experiencing a problem in Word 2016. The
"Word Count" dialogue box, the one that says "pages 1, words 1..." became
illegible by JAWS. When I went to do a word count, JAWS would say, "word
count dialog," then hang and stop speaking.

I did a test document with a sighted friend present and did a word count,
and the friend confirmed the box was there and read it to me.

I did a JAWS repair and an online Office repair, as well as setting Office
to its default settings and recreating my options. I have also reported this
problem to Freedom Scientific. I also talked to Microsoft about it. One
techie said my problem was a Word problem (the window froze, and the program
stopped responding), another tech said everything was fine because she could
move the word count window around on the screen...

JAWS and Windows 10 users, have you had this problem (pressing CTRL, Shift,
G and having the box freeze?) If so, how did you fix it?

Thanks!


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