[gui-talk] Word Count Problem in Word 2016 and JAWS 17

[Hoffman, Allen]

He is generally correct regarding if Narrator won't read it.
Depending if you have ability to load software on the workstation or not, you can install NVDA pretty much at will--its free.  Google NVDA screen reader if you want.
Also, Is this Office 365 or Office 2016 (offline)?
You should also probably reach out to VFO support and/or Microsoft Accessibility support as both can provide you solid tech support for just this issue.

I do know that Microsoft is actively "fixing" things just like this but such changes show up in Office 365 first and offline loads much later so moving to using Office 365 is in your best interest for accessibility.



Allen Hoffman
Deputy Executive Director
The Office of Accessible Systems & Technology
Department of Homeland Security
202-447-0503 (voice)
allen.hoffman at hq.dhs.gov

DHS Accessibility Helpdesk
202-447-0440 (voice)
202-447-0582 (fax)
202-447-5857 (TTY)
accessibility at dhs.gov
 
This communication, along with any attachments, is covered by federal and state law governing electronic communications and may contain sensitive and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited.  If you have received this message in error, please reply immediately to the sender and delete this message.  Thank you.


-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jen via gui-talk
Sent: Thursday, December 15, 2016 9:00 AM
To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
Cc: Jen
Subject: Re: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Hi Allen,

I don't have NVDA, but the second techie had me use the word count dialogue box with Narrator. Narrator read the "include footnotes..." checkbox, but not the "statistics" part. The second tech said if Narrator did not read the box, then that meant the box was illegible by any screen reader...

The "word count freeze" only happens in Word ... the word count dialogue box in Outlook, my e-mail client, reads fine.

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Hoffman, Allen via gui-talk
Sent: Thursday, December 15, 2016 8:47 AM
To: Discussion of the Graphical User Interface, GUI Talk Mailing List <gui-talk at nfbnet.org>
Cc: Hoffman, Allen <allen.hoffman at hq.dhs.gov>
Subject: Re: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Try it in NVDA and see if its only a JAWS thing first.


Allen Hoffman
Deputy Executive Director
The Office of Accessible Systems & Technology Department of Homeland Security
202-447-0503 (voice)
allen.hoffman at hq.dhs.gov

DHS Accessibility Helpdesk
202-447-0440 (voice)
202-447-0582 (fax)
202-447-5857 (TTY)
accessibility at dhs.gov
 
This communication, along with any attachments, is covered by federal and state law governing electronic communications and may contain sensitive and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited.  If you have received this message in error, please reply immediately to the sender and delete this message.  Thank you.

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jen via gui-talk
Sent: Thursday, December 15, 2016 8:39 AM
To: gui-talk at nfbnet.org
Cc: Jen
Subject: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Hi everyone,

I am thirty years old. I have been a JAWS user since JAWS 4. I am now on a Windows 10 computer and use JAWS 17.

At the end of October, I started experiencing a problem in Word 2016. The "Word Count" dialogue box, the one that says "pages 1, words 1..." became illegible by JAWS. When I went to do a word count, JAWS would say, "word count dialog," then hang and stop speaking.

I did a test document with a sighted friend present and did a word count, and the friend confirmed the box was there and read it to me.

I did a JAWS repair and an online Office repair, as well as setting Office to its default settings and recreating my options. I have also reported this problem to Freedom Scientific. I also talked to Microsoft about it. One techie said my problem was a Word problem (the window froze, and the program stopped responding), another tech said everything was fine because she could move the word count window around on the screen...

JAWS and Windows 10 users, have you had this problem (pressing CTRL, Shift, G and having the box freeze?) If so, how did you fix it?

Thanks!


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