[gui-talk] Word Count Problem in Word 2016 and JAWS 17

[Jim Fettgather]

As a work around, from your document window, can you press F6 to get
to the Status bar, and then right arrow in order to hear the word
count?

On 12/15/16, Doug Lee via gui-talk <gui-talk at nfbnet.org> wrote:
> Questions that may help, even if not all are easy to answer lol:
>
> 1. Can you Esc out of the dialog and get speech back, or does your JAWS
> reload itself after a time
> automatically? I'm assuming the latter and that Word shows itself as not
> responding, but your second tech
> would seem to refute this assumption.
>
> 2. When the freeze happens, what process is using the most CPU? This one
> will require sighted assistance to
> verify and is easiest if processes are sorted by the CPU column in the Task
> Manager. If jfw.exe is using over
> 20% of your CPU consistently at this time while not speaking and while no
> one is typing or mousing, you have
> probably encountered a JAWS script bug. If Word is using over 20% and JAWS
> is using less than 3% or so, I'd
> say you have a Word problem of some sort. If neither is using much but Word
> says "not responding" on screen,
> it is again probably a Word problem.
>
> 3. Do you remember any system changes made at the time this began? Examples
> include an upgrade to JAWS or Word
> or Office, driver updates, Windows updates, new or changed hardware like a
> Braille display, a change in
> monitor or screen resolution settings, or even a significant reduction in
> the amount of free disk space.
>
> 4. Pardon me for this one but I'm covering all bases: Assuming you've tried
> this on multiple documents, is
> there anything common about them, and particularly common since the time
> this problem started? Commonality
> possibilities include author, origin like who sent it, type of content, or
> even format (doc versus docx).
>
> On Thu, Dec 15, 2016 at 08:39:29AM -0500, Jen via gui-talk wrote:
> Hi everyone,
>
> I am thirty years old. I have been a JAWS user since JAWS 4. I am now on a
> Windows 10 computer and use JAWS 17.
>
> At the end of October, I started experiencing a problem in Word 2016. The
> "Word Count" dialogue box, the one that says "pages 1, words 1..." became
> illegible by JAWS. When I went to do a word count, JAWS would say, "word
> count dialog," then hang and stop speaking.
>
> I did a test document with a sighted friend present and did a word count,
> and the friend confirmed the box was there and read it to me.
>
> I did a JAWS repair and an online Office repair, as well as setting Office
> to its default settings and recreating my options. I have also reported
> this
> problem to Freedom Scientific. I also talked to Microsoft about it. One
> techie said my problem was a Word problem (the window froze, and the
> program
> stopped responding), another tech said everything was fine because she
> could
> move the word count window around on the screen...
>
> JAWS and Windows 10 users, have you had this problem (pressing CTRL, Shift,
> G and having the box freeze?) If so, how did you fix it?
>
> Thanks!
>
>
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> --
> Doug Lee                 dgl at dlee.org                http://www.dlee.org
> SSB BART Group           doug.lee at ssbbartgroup.com
> http://www.ssbbartgroup.com
> A mailing list is like a car where brakes and accelerator are the same
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> (04/04/2012)
>
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