[gui-talk] Word Count Problem in Word 2016 and JAWS 17

Jen spiderweb1 at sbcglobal.net
Fri Dec 16 13:43:02 UTC 2016 

Hi Jim and everyone,

Did you always have this problem, or did it crop up suddenly, like with me?

Thanks for confirming I'm not the only one. I e-mailed Freedom Scientific a
few days ago, and they have no information about an update to fix this
problem. I really hope one comes out because people who need this feature,
like journalists, have an accessibility issue now.

I'm gonna e-mail Freedom Scientific to see what the best display settings
for JAWS are on Windows 10 (there is no Tech Support Notice on this on their
tech support page), and change them if necessary. The thing that baffles me
is, I don't know what happened to make the word count dialogue box act this
way. If it's a Microsoft Office update channel accessibility issue, this
means Freedom Scientific would have to update JAWS every month, which is
ridiculous.

Please be careful about calling Microsoft. Like I said in my first post, one
tech seemed JAWS-savvy, and the other one certainly wasn't. After the second
two-hour period of time of sitting on the phone and getting a "is your issue
resolved yet? Here's a case number," I'm done talking to Microsoft.

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Jim
Fettgather via gui-talk
Sent: Friday, December 16, 2016 7:18 AM
To: Discussion of the Graphical User Interface, GUI Talk Mailing List
<gui-talk at nfbnet.org>
Cc: Jim Fettgather <jimfettgather at gmail.com>
Subject: Re: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

I am running Jaws 18, and this exact same scenario occurs with the word 
count dialog.
What a complete mess, the whole machine practically locks up
I would not have believed it until I have just seen it occur with word 2016,

what a nightmare!

-----Original Message----- 
From: Jen via gui-talk
Sent: Thursday, December 15, 2016 4:59 PM
To: 'Discussion of the Graphical User Interface,GUI Talk Mailing List'
Cc: Jen
Subject: Re: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Hi Doug,

Excellent questions!

1. When I go into the dialogue box, I cannot escape out of the dialogue box.
If I leave JAWS on while in the box, JAWS keeps saying, "word count
dialogue" and freezing. I can't use any of the keystrokes like Insert, Tab
and Insert, B. The only way I can get out of the box is if I turn JAWS off
and press Alt, F4 to close out of the document. When I had the "Word not
responding" error" before the August update, JAWS read that, but only if I
closed out of a document.

2. I'm not sure, but I have a feeling it's Word. I doubt it's a script bug
because before he end of October, JAWS read the box beautifully, and I could
virtualize it and everything.

3. System changes. Yes. I didn't know this at the time, but Microsoft
updates Office 2016 every month so it's like you're on a new "channel." I
thnk aroundtha time, they came out with a new Office update. Freedom
Scientific said System Restore wouldn't help this issue. I tried
uninstalling updates before this happened - no go. I don't have a Braille
display attached to this computer. When I look at the "free space" column on
"Local Disc," it is 27% full.

4. The only common thing aboutthe documents is, they're all Word documents.

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Doug Lee
via gui-talk
Sent: Thursday, December 15, 2016 9:08 AM
To: Jen via gui-talk <gui-talk at nfbnet.org>
Cc: Doug Lee <dgl at dlee.org>
Subject: Re: [gui-talk] Word Count Problem in Word 2016 and JAWS 17

Questions that may help, even if not all are easy to answer lol:

1. Can you Esc out of the dialog and get speech back, or does your JAWS
reload itself after a time
automatically? I'm assuming the latter and that Word shows itself as not
responding, but your second tech
would seem to refute this assumption.

2. When the freeze happens, what process is using the most CPU? This one
will require sighted assistance to
verify and is easiest if processes are sorted by the CPU column in the Task
Manager. If jfw.exe is using over
20% of your CPU consistently at this time while not speaking and while no
one is typing or mousing, you have
probably encountered a JAWS script bug. If Word is using over 20% and JAWS
is using less than 3% or so, I'd
say you have a Word problem of some sort. If neither is using much but Word
says "not responding" on screen,
it is again probably a Word problem.

3. Do you remember any system changes made at the time this began? Examples
include an upgrade to JAWS or Word
or Office, driver updates, Windows updates, new or changed hardware like a
Braille display, a change in
monitor or screen resolution settings, or even a significant reduction in
the amount of free disk space.

4. Pardon me for this one but I'm covering all bases: Assuming you've tried
this on multiple documents, is
there anything common about them, and particularly common since the time
this problem started? Commonality
possibilities include author, origin like who sent it, type of content, or
even format (doc versus docx).

On Thu, Dec 15, 2016 at 08:39:29AM -0500, Jen via gui-talk wrote:
Hi everyone,

I am thirty years old. I have been a JAWS user since JAWS 4. I am now on a
Windows 10 computer and use JAWS 17.

At the end of October, I started experiencing a problem in Word 2016. The
"Word Count" dialogue box, the one that says "pages 1, words 1..." became
illegible by JAWS. When I went to do a word count, JAWS would say, "word
count dialog," then hang and stop speaking.

I did a test document with a sighted friend present and did a word count,
and the friend confirmed the box was there and read it to me.

I did a JAWS repair and an online Office repair, as well as setting Office
to its default settings and recreating my options. I have also reported this
problem to Freedom Scientific. I also talked to Microsoft about it. One
techie said my problem was a Word problem (the window froze, and the program
stopped responding), another tech said everything was fine because she could
move the word count window around on the screen...

JAWS and Windows 10 users, have you had this problem (pressing CTRL, Shift,
G and having the box freeze?) If so, how did you fix it?

Thanks!


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-- 
Doug Lee                 dgl at dlee.org                http://www.dlee.org
SSB BART Group           doug.lee at ssbbartgroup.com
http://www.ssbbartgroup.com
A mailing list is like a car where brakes and accelerator are the same
pedal:
The effect of putting your foot down is a bit hard to predict!  (04/04/2012)

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