[GUI-Talk] Adobe

[Curtis Chong]

Hello Samira:

I regret to tell you that this was a gap in my testing. You are absolutely right. If you copy something from a PDF into Word and then move back to the PDF document, the virtual cursor seems to be where you left it for about a second. Then, the focus moves back to the top of the document. I think it would serve our interests if both of us separately reported the problem to Vispero. This should not be<smile>.

Cordially,

Curtis Chong


-----Original Message-----
From: Farwaneh, Samira - (farwaneh) <farwaneh at email.arizona.edu> 
Sent: Monday, February 10, 2020 1:58 PM
To: Curtis Chong <chong.curtis at gmail.com>
Cc: Discussion of the Graphical User Interface, GUI Talk Mailing List <gui-talk at nfbnet.org>; techaccess at list.arizona.edu
Subject: RE: [GUI-Talk] Adobe

Hello Curtis 

Thank you very much for your message. It took me a while to install Jaws 2020 and to experiment  again before reporting the results. I have Adobe 19 and Jaws 2020, and the accessibility is set up to load all document pages. I’ve been experimenting now and interestingly, if I switch between adobe and Outlook, I do not lose my place; but if I switch between Adobe and  Word, then the cursor goes to top of file and I have to scroll down to find my place. We experimented with Notepad, and the cursor is maintained when switching windows. So it is only Word that causes the cursor to jump to top of page when switching to Adobe.

When you did your testing with Adobe, did you switch with Word, Outlook or other applications? Did you get the same results with each application?

Thanks for your input on this.
Samira


-----Original Message-----
From: Curtis Chong <chong.curtis at gmail.com> 
Sent: Thursday, January 30, 2020 11:12 AM
To: Farwaneh, Samira - (farwaneh) <farwaneh at email.arizona.edu>
Subject: RE: [GUI-Talk] Adobe

Samira:

You should be running JAWS 2020 and the latest version of Acrobat Reader DC which, according to my information, is at 19. I just tested this against a PDF document, and on my system, the virtual cursor's location is maintained when I leave and return to Acrobat Reader DC.

I am assuming that, at a minimum, you have gone through the accessibility settings to ensure that the entire document is loaded into memory when it is opened in Acrobat Reader DC. If this is not the case, then you have a problem.

Cordially,

Curtis Chong

-----Original Message-----
From: Farwaneh, Samira - (farwaneh) <farwaneh at email.arizona.edu> 
Sent: Thursday, January 30, 2020 10:38 AM
To: Curtis Chong <chong.curtis at gmail.com>
Subject: RE: [GUI-Talk] Adobe

I am still using Jaws 2019, and this problem existed with Jaws 2018 before. I will update to 2020 soon. Will this help with Adobe?
Thanks
Samira

-----Original Message-----
From: Curtis Chong <chong.curtis at gmail.com> 
Sent: Thursday, January 30, 2020 10:30 AM
To: Discussion of the Graphical User Interface, GUI Talk Mailing List <gui-talk at nfbnet.org>
Cc: Farwaneh, Samira - (farwaneh) <farwaneh at email.arizona.edu>
Subject: Re: [GUI-Talk] Adobe

May I ask what version of JAWS you are running right now and also when this problem manifested? I had thought this problem to have been fixed with a JAWS update.

Cordially,

Curtis Chong


> On Jan 30, 2020, at 10:11 AM, Farwaneh, Samira - (farwaneh) via GUI-Talk <gui-talk at nfbnet.org> wrote:
> 

Hello Adobe users

I have a problem with Adobe that I did not encounter before. When I read a PDF document on either Adobe Acrobat DC or Adobe Reader, then I switch windows to Word to take notes, then return to Adobe, the cursor reverts to the top of the document, and I have to scroll down to find where I left off. I checked the quick settings (Insert-v) and checked a few items, but could not get the cursor to stay where I stop reading. Can you think of any setting that would preserve  cursor position in Adobe?

Right now, my solution is to save the file as a Word document; but I want to be able to read the PDF file without losing my place as I did years before.

Thank you all
Samira


<*><*><*><*><*><*><*><*><*><*><*><*><*><*>
Samira Farwaneh, Ph.D.                                                School of Middle Eastern and North African Studies
Associate Professor                                                        L. F. Marshall Building #450
Arabic Language, Linguistics and Pedagogy           845 North Park Avenue
Department of Linguistics
Second Language Acquisition and Teaching Program (SLAT)


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