[GUI-Talk] suspicion about increasing frequency of unwarranted security lockouts

[Bruce Naccari]

Pardon me if this has already been discussed while I was not paying
attention--and be aware I am pretty much a techignoramus so I might  say
something that  betrays that ignorance  to y'all. (:
In the past coupla months I have had too many instances of being locked out
of accounts and put through many hoops to get access to the accounts
restored.Most annoyingly this has been happening with google and with
instacart.
Important points:
1. This did not use to happen.
2. The companies say I am being locked out  for my protection because they
detected"unusual activity" etc.BUT
3.It is only happening  at times when I know it was truly me engaging in
the activities,on the same device, at the same location,on the same home
wireless network,going through the same Cox isp modem,and almost always on
the same browser
 Never because of something happending when I am not interacting with them.
Obviously since nothing has changed with me and my "habits" something  very
inconveniently and annoyingly different is happening "inside" google and
instacart,and an obvious thing is that in what a user/consumer can see
 they are expanding the  areas pervaded by AI,which I assume is frequently
if not constantly changing ,and that no doubt includes inside their
security--while all is the same on my side.
I suspect that as their AI security is changed or evolves they are not
keeping up with training it to recognize my normal use of my updated JAWS
screenreadig software.
Is this a problem for others?Are the NFB folk who interact with these
megacorps on accessibility  aware of this problem,if I am right in my
suspicion?
Me, I am not just a tech ignoramus but also an old gaffer who  gets
"nervous"with close finger work on a small screen so I am not very good or
comfortable using my apple smart phone so almost always use my laptop and
Windows and JAWS. When instacart locks me out they want each time to be
sent a photo of my credit card, ID etc. and in my imperfect  competence I
have had  to meet their demand fast to ask my son to help me properly
photograpsh these things  and upload them to instacart.Thanks for any info
or insights.Best, BEN
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