[humanser] Confronting Discrimination at McDonald's

Sat Jul 12 16:12:00 UTC 2014

  Not only physically enjoy the lunch, but most important, 
Psychologically/emocionally? I wouldn't have been able to either way! 
Imagine you guys in the US so advanced in blindness culture, and the 
trouble you had to go through? Now imagine here in Mexico trying to go 
in to McDonalds or stores with a dog? Surely local news all around! Some 
years ago, in a local restaurant here in my area, there was a problem 
with a blind guide dog users. The video is on Youtube in Spanish, but 
any of you know enough to understand if I post the link on here?

El 12/07/2014 11:07 a.m., Dr. Chappell via humanser escribió:
> Merry,
> Have not seen the video, yet; however, I am grossly appalled by what you
> experienced and how inappropriately your experience was handled.
> While I am intimately aware of our societies transition to a global village
> and the growing importance  of each of our need to be versed in a second and
> even third language, it is vital that those in supervisory and leadership
> roles be able to effectively communicate with the constituents and customer
> base. The Spanish speaking manager should, reasonably be prepared to
> adequately interact with the English-speaking clientele. Further, to be
> dismissed on deceptive terms is unbelievable. Something should be done.
> And, to be misinformed on the presence of service animals and then not take
> appropriate action  in response is absolutely unacceptable. I ask with a
> cynical smile...
> Were you able to eat your 2 all beef patties, special sauce,  lettuce,
> pickles, onions, on a sesame seed bun? All jokes aside, I am beyond troubled
> by your experience...
> Mary Tatum Chappell
>
> -----Original Message-----
> From: Merry Schoch [mailto:merrys at verizon.net]
> Sent: Saturday, July 12, 2014 11:31 AM
> To: 'Dr. Chappell'; 'Human Services Division Mailing List'
> Subject: RE: [humanser] Confronting Discrimination at McDonald's
>
> Well before everyone views the video I will give a brief description of what
> happened before the video was taken.
>
> Marion and I walked into our local McDonalds- we have been in this
> restaurant hundreds of times.  I have lived in this area off and on since
> 1988 and permanent residence since 1997.  This area is great for pedestrians
> because it has  some stores and restaurants within walking distance -
> perfect for our lifestyle.
> Continuing on...
> We stood together in the lobby waiting for an available cashier for a few
> minutes.  When we approached the counter a  young man came from the back of
> the restaurant and stated that the manager said no dogs allowed. We shared
> these were service dogs and the cashier stated it as well.  I then asked to
> speak with his manager, he replied that his manager did not speak English.
> I was actually dumbfounded by this.  Ordered our food and got our drinks and
> sat down to eat.
>
> As we ate we discussed with each other that we needed to educate the manager
> before we left and video this interaction.  We were going to ask for a
> translater.  We video recorded  an introduction before moving towards the
> counter area.  As we began to move toward the counter area the manager
> approached us.
>
> Now some thoughts before we spoke to her.  Yes our neighborhood has a great
> deal of Hispanic speaking individuals, our local Latin American Grocery
> store has the best and cheapest Cuban sandwiches. Back to topic:  As we
> discussed over our meal although there is a great deal of Hispanic speaking
> individuals in our neighborhood there is more of  a percentage of English
> speaking people.  It did not make sense to us that McDonalds would put a
> manager in a restaurant that does not speak English well.  The video will
> show that the manager still claims she speaks little English.  After the
> recording, our cashier was in the lobby taking a break and I asked her if
> the manager spoke English she stated she did.  Unfortunately, as the video
> will demonstrate that the manager took no responsibility for her employees
> actions and basically threw them under the bus.
>
> We have worked in the past with this McDonalds to do local events and have
> contacted an authority within the Corporation.  I am sure we will hear from
> him on Monday.  He can view the video as well.
>
> I was a restaurant manager in 1984 and if something liked this occurred in
> my store; I would have been at my customer's table while eating, took their
> receipt, reimbursed them their money, gave them tickets for free meals on
> their next visit,and  I would have told them my employees were wrong in
> their behavior and I would train them appropriately.  This manager did none
> of these things and only appeared to have her employees do her dirty work
> and then be deceitful in the area of communicating with us.  Apologies are
> not well received when they don't appear genuine!
>
> This was not so brief but that is my perspective of the situation.
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Dr.
> Chappell via humanser
> Sent: Saturday, July 12, 2014 11:00 AM
> To: 'Marion Gwizdala'; 'Human Services Division Mailing List'
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> Marion,
> Thanks. I want to see what happened and get the overall gist.
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Marion
> Gwizdala via humanser
> Sent: Saturday, July 12, 2014 10:52 AM
> To: 'Danielle Antoine'; 'Human Services Division Mailing List'
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> Dear All,
> 	I am not as tech savvy as some others, so I am getting a better link
> to this video so others may view it. I will send it out again soon.
>
> Marion
>
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Danielle
> Antoine via humanser
> Sent: Saturday, July 12, 2014 12:35 AM
> To: Dr. Chappell; Human Services Division Mailing List
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> I couldn't view as well. I don't have a Drop Box account so does that
> matter?
>
> On 7/11/14, Dr. Chappell via humanser<humanser at nfbnet.org>  wrote:
>> Tried to view the video but I was unsuccessful. Could someone please
>> tell me about it...
>>
>> -----Original Message-----
>> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of
>> Marion Gwizdala via humanser
>> Sent: Friday, July 11, 2014 10:59 PM
>> To: 'Human Services Division Mailing List'; 'NFB of Florida Internet
>> Mailing List'
>> Subject: [humanser] Confronting Discrimination at McDonald's
>>
>> Dear All,
>>
>>                  Here is a link to a video of my wife, Merry Schoch,
>> President of the NFB's Human Services Division and Vice President of
>> the Florida Association of Guide Dog Users (FLAGDU) confronting
>> discrimination at our local McDonald's!
>>
>>
>>
>> https://www.dropbox.com/s/xy8c6iqmjp8bglv/2014-07-11%2019.43.18.mov
>>
>>
>>
>> Fraternally yours,
>>
>>
>>
>> Marion Gwizdala, President
>>
>> National Association of Guide Dog Users Inc.
>>
>> National Federation of the Blind
>>
>> (813) 626-2789
>>
>> (888) 624-3841 (Hotline)
>>
>> President at nagdu.org
>>
>> http://www.nagdu.org
>>
>>
>>
>> High expectations create unlimited potential for the blind!
>>
>>
>>
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-- 
Enviado desde mi lap
Gerardo J Corripio Flores Psicólogo, Terapéuta Reiki
Saludos desde Tampico, Tamaulipas México
RompiendoBarreras espacio de psicología/Superación Personal Sábados 10PM México http://radiogeneral.com ¡los esperamos!