[humanser] Issues with Pearson View/ASWB Exam

[Serena Cucco]

What a relief that must be!

Am I gonna see you in Orlando?

Serena

On 7/1/15, Alyssa Munsell via humanser <humanser at nfbnet.org> wrote:
> Hi all,
>
> I just finally got a call from the Pearson View accommodations scheduling
> person. I have a scheduled time to take the exam now, but this process has
> been ridiculous. God help me if I need to reschedule it for whatever
> reason.
>
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Serena
> Cucco via humanser
> Sent: Wednesday, July 01, 2015 1:30 PM
> To: Human Services Division Mailing List
> Cc: Serena Cucco
> Subject: Re: [humanser] Issues with Pearson View/ASWB Exam
>
> Hi Allysa,
>
> When I requested accommodations, I dealt with the NASWB, not the testing
> center itself and got my exam in Braille.  At this point, I don't know if
> you could get Braille.  They might be more helpful about scheduling your
> test, however.  800-225-6880 and ask for the disability representative.
> This was several years ago, so I hope the number is still accurate.
>
> Serena
>
> On 7/1/15, Alyssa Munsell via humanser <humanser at nfbnet.org> wrote:
>> Hi everyone,
>>
>>
>>
>> I graduated with my MSW last month, and in early June, I was approved
>> by the ASWB to take the LCSW exam. The accommodations they offered me
>> were a private room, laptop with a version of the test that's
>> accessible with JAWS, and a scribe who will record my answers. It's
>> not ideal but it's not horrible so I took it, though I don't think I
>> have a choice anyway. I have to schedule my exam through the Pearson
>> View accommodations line because staff needs to set up accommodations
>> at whatever testing site I'm going to use. Since I live in Boston, MA,
>> there are thankfully many options for testing sites that are close to
>> me. Since the beginning of my trying to set up a time for me to take
>> the test, Pearson View has been very slow and unhelpful. I have called
>> them many times, and I only got a phone call back one time from
>> someone who could actually help me. She said that the month of July is
>> really booked for testing but that she would keep looking for me and
>> call me back. She never did. Now, over the past couple weeks, I have
>> called Pearson View accommodations line literally 4 or 5 times, and
>> every single time, I get someone who simply transfers calls and takes
>> messages, and that person tells me someone will call me back, and
>> nobody ever does. I've been promised that someone will call within a
>> certain time frame (e.g. before noon, the next day, before 6pm that day,
> etc.) and nobody has called.
>>
>>
>>
>> I know many of my classmates who got approved to take the exam at the
>> same time I did who have already taken the exam, passed, and have
>> their LCSW, while I'm still waiting to be scheduled. I am beyond
>> frustrated and do not know what to do. Can anybody help me?
>>
>>
>>
>> Best,
>>
>> Alyssa
>>
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>
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