[humanser] HelpLine volunteer questions

[JD Townsend]

Hello,

I worked at a telephone hotline prior to entering social work school.  It 
was a very good experience.

Accomadations are hardley ever known until you meet the job in person.  I 
imagine your screen reading software can run on the NAMI website, mine does. 
The most valuable thing you can bring to the job is yourself.

Let us know how it goes.



-----Original Message----- 
From: Lisa Irving via humanser
Sent: Sunday, September 13, 2015 6:44 PM
To: humanser at nfbnet.org
Cc: Lisa Irving
Subject: [humanser] HelpLine volunteer questions

Hello All,





I am excited and also apprehensive about a great volunteer opportunity; that
is, volunteering for the local NAMI HelpLine. I have been asked what
accommodations I will need to work the HelpLine. I'm not sure how to respond
because I do not understand all of the responsibilities I am expected to
fill. I also don't know how to ask about the computer program NAMI uses to
access its resource database and to track information about incoming
requests for help. Any ideas? I'm also wondering about what to do about
adaptive equipment. I have already offered to used my licensed copy of JAWS
-assuming NAMI's computer programs interface well with JAWS. Additionally,
NAMI also has a hardcover resource directory. I think I can manage the
resource book using a CCTV; something NAMI is unlikely to provide to a blind
volunteer.





Thank you.



Best,

Lisa Irving

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JD Townsend LCSW
Helping the light dependent to see.
Daytona Beach, Earth, Sol System