[humanser] NAMI HelpLine volunteer update & questions

[Lisa Irving]

Hi All: 

 

 

First, I wish to thank the folks on this listserve for all of the insight,
support and encouragement you've offered me when I've posted questions.
Thank you. 

 

A couple of nights ago I attended the Helpline volunteer orientation. We
were introduced to specialized software used by HelpLine volunteers. We were
introduced to procedures posted on the bulletin board and shown where forms
are kept. I am looking forward to this opportunity. I'm also a bit
apprehensive because I  have to contend with additional learning curves. 

 

Who on this list is familiar with Tri Care's Network of Care Access
software? Evidently, Tri Care first introduced this national medical and
mental health resource database. NAMI San Diego uses this program to provide
callers with access to comprehensive local and national mental health
services, walk-ins, support groups. This software also requires that we
document quite a bit of information. 

 

I'm a JAWS screen reader user. Please tell me JAWS interfaces well with
Network of Care Access software. 

 

Has anyone volunteered and provided his or her own CCTV? I've done this at
work sites in the past when my job was in jeopardy. There was an issue of
who was liable if my equipment was damaged. My former employer, after
writing me up, purchased the essential equipment. I for obvious reasons
don't see a non-profit organization purchasing this type of equipment for a
volunteer. Ideas? Suggestions? 

 

Thank you for sharing what's worked and any creative problem solving tips. 

 

Best,

Lisa  Irving