[humanser] NAMI HelpLine volunteer update & questions

[Reyazuddin, Yasmin]

Hi Lisa, 
The first item on your list of questions, 
NAMI is a nonprofit but it certainly receives federal funds and state funds to run these hotlines. They cannot refuse to have you work there. 
I have seen the network of care website a few times. It should not be too difficult to use. 
I am assuming that you have JAWS on a flash drive with the authorization key, which becomes very handy in such circumstances. 
Your JAWS license, will get you the copy on a flash drive. 
I hope this helps. 
Yasmin Reyazuddin 
Aging & Disability Services 
Montgomery County Government 
Department of Health & Human Services 
401 Hungerford Drive (3rd floor) 
Rockville MD 20850 
240-777-0311 (MC311) 
240-777-1556 (personal) 
240-777-1495 (fax) 
office hours 8:30 am 5:00 pm 
Languages English, Hindi, Urdu, Braille 


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Thank you.


-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Lisa Irving via humanser
Sent: Monday, September 28, 2015 3:01 AM
To: humanser at nfbnet.org
Cc: Lisa Irving <peacefulwoman89 at cox.net>
Subject: [humanser] NAMI HelpLine volunteer update & questions

Hi All: 

 

 

First, I wish to thank the folks on this listserve for all of the insight, support and encouragement you've offered me when I've posted questions.
Thank you. 

 

A couple of nights ago I attended the Helpline volunteer orientation. We were introduced to specialized software used by HelpLine volunteers. We were introduced to procedures posted on the bulletin board and shown where forms are kept. I am looking forward to this opportunity. I'm also a bit apprehensive because I  have to contend with additional learning curves. 

 

Who on this list is familiar with Tri Care's Network of Care Access software? Evidently, Tri Care first introduced this national medical and mental health resource database. NAMI San Diego uses this program to provide callers with access to comprehensive local and national mental health services, walk-ins, support groups. This software also requires that we document quite a bit of information. 

 

I'm a JAWS screen reader user. Please tell me JAWS interfaces well with Network of Care Access software. 

 

Has anyone volunteered and provided his or her own CCTV? I've done this at work sites in the past when my job was in jeopardy. There was an issue of who was liable if my equipment was damaged. My former employer, after writing me up, purchased the essential equipment. I for obvious reasons don't see a non-profit organization purchasing this type of equipment for a volunteer. Ideas? Suggestions? 

 

Thank you for sharing what's worked and any creative problem solving tips. 

 

Best,

Lisa  Irving

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