[humanser] NAMI HelpLine volunteer update & questions

[Lisa Irving]

Judith,

If you or anyone on this list has information about any laws etc. that do you require agencies to make provisions to protect my personal equipment please let me know. Just a friendly reminder, I am a volunteer and not an employee of the agency.

Best,
Lisa Irving PS thanks again for your support.

Sent from my iPhone

> On Sep 28, 2015, at 4:01 AM, Judyth Leavitt via humanser <humanser at nfbnet.org> wrote:
> 
> Lisa;
> 
> I am not familiar with the software, so I cannot provide any information on
> it.  When I was a volunteer at a suicide hotline some years ago, I brought
> in my own CC TB.  There were no issues surrounding liability.  To the best
> of my understanding if the equipment is damaged at the site due to others'
> actions, the nonprofit is responsible.  I hope this helps.
> 
> Judyth Leavitt
> LICSW, LCS
> 
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Lisa Irving
> via humanser
> Sent: Monday, September 28, 2015 3:01 AM
> To: humanser at nfbnet.org
> Cc: Lisa Irving
> Subject: [humanser] NAMI HelpLine volunteer update & questions
> 
> Hi All: 
> 
> 
> 
> 
> 
> First, I wish to thank the folks on this listserve for all of the insight,
> support and encouragement you've offered me when I've posted questions.
> Thank you. 
> 
> 
> 
> A couple of nights ago I attended the Helpline volunteer orientation. We
> were introduced to specialized software used by HelpLine volunteers. We were
> introduced to procedures posted on the bulletin board and shown where forms
> are kept. I am looking forward to this opportunity. I'm also a bit
> apprehensive because I  have to contend with additional learning curves. 
> 
> 
> 
> Who on this list is familiar with Tri Care's Network of Care Access
> software? Evidently, Tri Care first introduced this national medical and
> mental health resource database. NAMI San Diego uses this program to provide
> callers with access to comprehensive local and national mental health
> services, walk-ins, support groups. This software also requires that we
> document quite a bit of information. 
> 
> 
> 
> I'm a JAWS screen reader user. Please tell me JAWS interfaces well with
> Network of Care Access software. 
> 
> 
> 
> Has anyone volunteered and provided his or her own CCTV? I've done this at
> work sites in the past when my job was in jeopardy. There was an issue of
> who was liable if my equipment was damaged. My former employer, after
> writing me up, purchased the essential equipment. I for obvious reasons
> don't see a non-profit organization purchasing this type of equipment for a
> volunteer. Ideas? Suggestions? 
> 
> 
> 
> Thank you for sharing what's worked and any creative problem solving tips. 
> 
> 
> 
> Best,
> 
> Lisa  Irving
> 
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