[humanser] NAMI HelpLine volunteer update & questions

Sat Jan 2 05:42:31 UTC 2016

Hello,

Happy new year. Hope the year is a good one for everyone and that you move 
forward or begin your career whatever stage you are in.
To the person volunteering at the helpline, I hope that is working out.

I've had a lot of problems volunteering. One nonprofit said there was too 
much paperwork and signing in people to help at the front desk.
Another nonprofit had me volunteering a few months only. I was answering the 
main phone, assessing the caller's needs along with answering basic 
questions, and directing them to the right person by transfering the calls. 
I was doing information and referral work although more was the information 
type.

I convinced them that it would be safe to install jaws on their pc without 
causing viruses.
So we did. But, long story short, it did not work out because I could not 
enter the call info in their database. it was created in excell but it was a 
datasheet on top of the regular excell sheets. Jaws did not read all the 
fields to fill in.
I also think they took me off the job because I could not access everything 
the sighted people could; I could only access the stuff they supplied 
electronically.

Its hard to be accomodated as a volunteer. I do not think they have to 
provide reasonable accomodations. We have to work things out with every new 
agency and hope  for the best.

So to all those seeking experience through volunteering, hope its going 
well. I plan to try volunteering again in the summer.

Ashley

-----Original Message----- 
From: Judyth Leavitt via humanser
Sent: Monday, September 28, 2015 7:13 PM
To: 'Human Services Division Mailing List'
Cc: Judyth Leavitt
Subject: Re: [humanser] NAMI HelpLine volunteer update & questions

Hi Lisa;

I too was volunteering.  It may have been a policy of the non-profit.
I can only commisseraate.

Judyth

-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Lisa Irving
via humanser
Sent: Monday, September 28, 2015 12:27 PM
To: Human Services Division Mailing List
Cc: Lisa Irving
Subject: Re: [humanser] NAMI HelpLine volunteer update & questions

Judith,

If you or anyone on this list has information about any laws etc. that do
you require agencies to make provisions to protect my personal equipment
please let me know. Just a friendly reminder, I am a volunteer and not an
employee of the agency.

Best,
Lisa Irving PS thanks again for your support.

Sent from my iPhone

> On Sep 28, 2015, at 4:01 AM, Judyth Leavitt via humanser
<humanser at nfbnet.org> wrote:
>
> Lisa;
>
> I am not familiar with the software, so I cannot provide any
> information on it.  When I was a volunteer at a suicide hotline some
> years ago, I brought in my own CC TB.  There were no issues
> surrounding liability.  To the best of my understanding if the equipment
is damaged at the site due to others'
> actions, the nonprofit is responsible.  I hope this helps.
>
> Judyth Leavitt
> LICSW, LCS
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Lisa
> Irving via humanser
> Sent: Monday, September 28, 2015 3:01 AM
> To: humanser at nfbnet.org
> Cc: Lisa Irving
> Subject: [humanser] NAMI HelpLine volunteer update & questions
>
> Hi All:
>
>
>
>
>
> First, I wish to thank the folks on this listserve for all of the
> insight, support and encouragement you've offered me when I've posted
questions.
> Thank you.
>
>
>
> A couple of nights ago I attended the Helpline volunteer orientation.
> We were introduced to specialized software used by HelpLine
> volunteers. We were introduced to procedures posted on the bulletin
> board and shown where forms are kept. I am looking forward to this
> opportunity. I'm also a bit apprehensive because I  have to contend with
additional learning curves.
>
>
>
> Who on this list is familiar with Tri Care's Network of Care Access
> software? Evidently, Tri Care first introduced this national medical
> and mental health resource database. NAMI San Diego uses this program
> to provide callers with access to comprehensive local and national
> mental health services, walk-ins, support groups. This software also
> requires that we document quite a bit of information.
>
>
>
> I'm a JAWS screen reader user. Please tell me JAWS interfaces well
> with Network of Care Access software.
>
>
>
> Has anyone volunteered and provided his or her own CCTV? I've done
> this at work sites in the past when my job was in jeopardy. There was
> an issue of who was liable if my equipment was damaged. My former
> employer, after writing me up, purchased the essential equipment. I
> for obvious reasons don't see a non-profit organization purchasing
> this type of equipment for a volunteer. Ideas? Suggestions?
>
>
>
> Thank you for sharing what's worked and any creative problem solving tips.

>
>
>
> Best,
>
> Lisa  Irving
>
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