[humanser] Tricks for acute client care and establishing rapport

[Quinto Sanchez]

Hi Kaiti,

I think you'll do fine. Just be yourself and ask plenty of simple practical 
questions like do you have a pet, if so, what's there name; What are your 
hobbies; tell me something unique about you....  These are just questions to 
get them to talk more and maybe you can start associating things they said 
about themselves to uniquely distinguish them not to mention, the more they 
talk the more familiar there voice will be to you. There are plenty of 
people with sight who still don't remember peoples name so don't put too 
much pressure on yourself.

Sincerely,
Quinto

--------------------------------------------------
From: "Kaiti Shelton via HumanSer" <humanser at nfbnet.org>
Sent: Monday, September 12, 2016 8:35 PM
To: <humanser at nfbnet.org>
Cc: "Kaiti Shelton" <crazy4clarinet104 at gmail.com>
Subject: [humanser] Tricks for acute client care and establishing rapport

> Hi all,
>
> Tomorrow I will have the first session of my fourth practicum!  This
> semester I will be at an acute treatment facility for women and men
> detoxing/recovering from substance abuse-I'm on the women's unit.
> I'll have plenty of support from my partner as well as a very
> knowledgeable and experienced supervisor, but I want to do my part to
> establish rapport with the clients.  To this point I've mostly had the
> same clients for an entire semester, but in this setting the program
> is only 28 days long and extensions of only a few extra days aren't
> given to every client.  As part of my orientation I was able to
> observe a processing group and met some of the women there.  So far
> I've only had very positive reactions with the women and they've
> seemed to understand why I might want to confirm who I'm speaking to a
> bit more than the average person, but with so many clients coming and
> going at different times I'm looking for tricks that might help me do
> the often little things that help to initially establish rapport a
> little better, like learning names and remembering things about each
> client.  Groups will usually be about 8 to 10 in size, but I guess the
> frequency at which the pool of clients might change and the need to
> constantly be in assessment mode are making me think that I should
> seek out other tricks, tips, and life hacks for establishing rapport
> when visual cues aren't always there to jog memory.
>
> Any tidbits of information are appreciated and welcome.  Acute care is
> something new to me and is very different from having 4 months to work
> with clients, so I'll take all the advice I can get.
>
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