[humanser] Accessibility of Therap, online documentation.

[Kaiti Shelton]

Hello all,

I started a new full-time job last week, and the facility I work for
uses an online system called Therap for all of our documentation,
billing, reports, and record keeping.  The web site for Therap says
that it has been designed to be accessible without a mouse, but the
page which says this is significantly more accessible with proper
headings and navigational markers than the side of the web site I see
when I access client information and my data.  The web site link with
the accessibility statement is:
https://www.therapservices.net/Accessibility/

I've taken very detailed notes about what has not been accessible for
me with Jaws and NVDA, and my facility's therap rep has reached out to
them to facilitate some dialogue about the issues.  Mainly, I'm seeing
that the combo boxes that drop down after I type in client names don't
actually read me the options, and some buttons are not labeled.  A
part of the site which handles secure communications, or SComs, isn't
accessible because there are drop down menues for options like delete,
forward, reply, reply all, etc, and they just aren't read at all by
Jaws or NVDA.  My co-workers have said that they see headings, but
Jaws and NVDA can't find them so I'm guessing it is just sloppy
accessibility work where the font looks like a heading to sighted
people, but the heading hasn't actually been coded into the page.
These are some of the problems, but I've found others as well.

I'm wondering if anyone else uses therap and has some suggestions
other than what my facility therap rep and I are doing to resolve
these issues.