[humanser] software vender

Wed Oct 3 18:49:00 UTC 2018

Usually correct, but not quite always...

It has become more and more popular to run software on a Windows terminal server and have users access it via Remote Desktop (RDP), Citrix, etc. In cases like that, JAWS does indeed have to run on the server, as well as on the
user's machine. The two JAWS instances connect with one another to relay necessary information to and from the user. Any JAWS scripts run on the server side in this case.

A bit of fine print though: The server-side JAWS instance does not require a license and does not need to be installed in the normal way that makes it usable stand-alone on the terminal server machine. It can be installed in a
way that only lets it be used remotely. I wonder if the folks who tried to do this tried it that way.

If the server-side JAWS installation seems to be required and also impractical, ask if you can get an installation on your own workstation that does not require this type of remote connection. Such installations are sometimes
called "fat clients" (because they tend to be a large installation on the local machine), as opposed to "thin clients" that use remote access.

On Wed, Oct 03, 2018 at 11:03:35AM -0700, Michael Abell via HumanSer wrote:
Hello Hope,
	The copy of JAWS does not need to be loaded on the server.  It is
typically installed on the individuals desktop or laptop.  It is designed to
operate "behind the scenes".  Installing it on the server would mean that
all users would be able to access Jaws and it is only licensed for 1 user
(unless the company has purchased the software with an appropriate license
agreement).
	If the company does not want to install it on the computer that you
are using, an option would be the JAWS dongle.  This would allow you to have
JAWS on whatever computer you use and would not be installed on the server.
The other answer is to ask Freedom Scientific for assistance.  I have
allways found them to be helpful.  Good luck!

Warmly,

Rev. Michael “Big Dog” Abell
MS, LAC

Helping individuals to find their eyes in the dark.

The Family Ministry Counseling and Psychotherapy Services
700 E Jefferson St. Suite 250
Phoenix, Arizona  85034
(602) 253-4084 ext 1

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-----Original Message-----
From: HumanSer [mailto:humanser-bounces at nfbnet.org] On Behalf Of Hope Lewis
via HumanSer
Sent: Wednesday, October 03, 2018 7:56 AM
To: human services
Cc: Hope Lewis
Subject: [humanser] software vender

Good morning All,

I have a software issue on my job. My organization uses a software vender
named Clear Data: is anyone familiar with this vender?

According to the IT team at work, JAWS (having been put on the
organization's server) supposedly crashed the server. This was new for me as
it had never happened at any prior job sites for me.

Clear Data has decided to not attempt to place JAWS on the server themselves
as they are fearful that the server might crash again. The first attempt was
done by the internal IT folks, not their vender.

I'd welcome any suggestions, input, feedback, or insights that any of you
might offer regarding this tech issue.

Warmly,

Hope A. Lewis, LMSW

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