[Iabs-talk] INTRODUCTION TO ORACLE SIEBEL CALL CENTER

[Patti Gregory-Chang]

Is there anyone who can obtain information on this particular session and 
bring it back for the Lighthouse from National?


----- Original Message ----- 
From: "Kelsey Thompson" <Kelsey.Thompson at chicagolighthouse.org>
To: "Patti Gregory-Chang" <pattichang at att.net>
Sent: Tuesday, June 22, 2010 4:48 PM
Subject: FW: [Nfbnet-members-list] INTRODUCTION TO ORACLE SIEBEL CALL CENTER


Hello Patti,

I hope you're doing well and enjoying your summer.  I had a question about 
something I recently read about the upcoming NFB convention - which sounds 
incredible, by the way - and I thought perhaps you could direct me to the 
right person.  Earlier this week, I saw the following message on the 
NFB-Rehab listserv about a session at the convention about potential job 
opportunities for people who are blind in the call center work.  This really 
caught my interest because my department at the Lighthouse has been working 
on developing and expanding our Call Center program, which right now 
provides paid transitional employment and internships for some of our 
clients.  I was hoping to get more information about this session, if 
possible, so that we could learn how the team at Oracle Siebel is setting up 
their operation and how we can hopefully bring similar opportunities to 
blind job-seekers here in Chicago.  I regret that I won't be able to attend 
the convention myself due to a hectic summer schedule at the Lighthouse, but 
I'd love to talk to someone from NFB who might be able to pass along more 
information to us about this session in particular.  If you have any 
suggestions or people you could put me in contact with, I would be most 
appreciative.

Thanks!
Kelsey





Kelsey Thompson
Intake | Scholarship Program | Youth Transition Services
The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road | Chicago, IL  60608
Web: www.thechicagolighthouse.org
Phone: 312-666-1331 ext. 3089
Fax: 312-243-8539


From: Peter Wallack [mailto:peter.wallack at oracle.com]
Sent: Monday, June 07, 2010 6:49 PM
To: Taylor, Anne
Subject: Additional text to help promote the Sibel Call Center session


Anne --
Per our call last week, here is some additional text that describes
the intent of the session:

INTRODUCTION TO ORACLE SIEBEL CALL CENTER
This session, to be held at the national convention on Wednesday July
7, is a unique opportunity for you to become aware of potential
career opportunities
working in a Call Center.

Oracle Siebel Call Center products are used by more than 4,000
enterprises and more than 4.6 million business users. Working closely
with executives of
the NFB, we identified this type of application as something that was
particularly well suited for users that are blind, which led to a
multi-year, multi-phase
project by Oracle to enhance the accessibility of the products. This
session, presented by Don Mauck, Accessibility Evangelist at Oracle,
will re-create
a typical transaction between a call center operator and a customer,
and he will discuss detailed operation of the product in conjunction
with a screen
reader. Our goal is to give you a feel for what such a job might be like.

-- 
Regards,
Peter

Oracle logo
Peter Wallack | Accessibility Program Director
Phone:
+1 650 506 2272
Oracle Corporate Architecture Group
500 Oracle Parkway | Redwood Shores, CA 94065
Green Oracle