[IABS-Talk] Uber and Lyft Problems

[Leslie Hamric]

Hi all. It's funny that you mention this because I had an incident with Uber on 6 December where they never showed up. I was waiting for my Uber to take me to union station from Macy's and I called the driver let them know that I was blind. And where to find me. He had absolutely no idea what I was talking about and he kept saying where he was and he made no effort to come and find me. He charged me a cancellation fee. I was able to call Uber and report him and they did refund the cancellation fee. I was also able to get another Uber. However, I had to run like hell to get my train and I just barely made it. Had the first Uber showed up   going to show up it would habe been fine. Avia sleeve the drivers English wasvery poor. 
Leslie
   

Leslie Hamric
Cello and Braille Music Teacher
Board member of National Federation of the Blind Performing Arts Division
Vice President of National Federation of the Blind of Illinois At Large Chapter

> On Dec 15, 2021, at 7:31 AM, Denise Avant via IABS-Talk <iabs-talk at nfbnet.org> wrote:
> 
> Hello All:
> 
> During our most recent advocacy committee meeting, some expressed concern
> over discriminatory behavior by the rideshare services. 
> 
> Please remember that the National Federation of the Blind has a survey form
> one can fill out if you believe you were discriminated against based on your
> blindness. Go to www.nfb.org <http://www.nfb.org> .
> 
> You may also be interested in the following:
> 
> 
> Department of Justice Asks People with Disabilities to Share Experiences
> Regarding Wait-Time Fees
> 
> 
> The US Department of Justice (DOJ) is gathering information from individuals
> with disabilities who have been charged wait-time fees by Uber. Contact DOJ
> at  <mailto:uber.fee at usdoj.gov> uber.fee at usdoj.gov, 833-591-0425
> (toll-free), or 202-305-6786. For more information, visit the
> <https://www.justice.gov/opa/pr/justice-department-sues-uber-overcharging-pe
> ople-disabilities> Justice Department's news release regarding Uber
> overcharges.
> 
> 
> 
> 
> 
> Denise Avant, ESQ
> 
> 1st Vice President
> 
> National Federation of the Blind of Illinois
> 
> For more information about NFBI,
> 
> Go to www.nfbofillinois.org
> 
> 
> 
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