[il-talk] FW: the PACE swipe card issue

[David Meyer]

  _____  

From: sharon howerton [mailto:shrnhow at att.net] 
Sent: Saturday, September 12, 2009 8:21 AM
To: David Meyer
Subject: the PACE swipe card issue


David, I sent the following to the Guild Tech Exchange list. If you feel it
is appropriate for IL Talk or anywhere else, you are welcome to post it.
Sharon
 
There has been some discussion about this here so I wanted to mention 
briefly. I have not used the card as yet. Both Bill Jurek and I are among a 
group of guide dog handlers who teach classes at Harold Washington College 
for cab drivers in training discussing guide dog etiquette and how drivers 
should work with blind and visually impaired customers. Bill has had 
numerous problems with the new PACE card and has contacted both Harold 
Washington College which trains new drivers as well as the City of Chicago 
Consumer Services Department. He finally received a call from the city 
consumer services department and was told that any time a cab driver refuses

to accept the PACE card, you need to call 311 to file a complaint. You need 
the cab number, date and time of the incident. If the driver says he does 
not have the equipment needed to swipe the card, do the same thing. Call 311

with a formal complaint giving cab number, date and time of incident. I 
asked Bill if you need the company as well. He thought the city would know 
based on the cab number, but I'd say get the cab company as well. You may 
have seen the program CBS 2 did about the reluctance of cab drivers to 
accept credit cards; this is a further example of the same kind of thing. 
It's all about accountability so let's make the cab drivers and PACE (or 
whoever came up with this bright paperless idea in the first place) 
accountable.
Sharon 


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