[il-talk] Aggravated!

[sharon howerton]

I, on the other hand, get books all the time and have had an excellent 
experience with Utah. We set a limit of four Braille books that I would 
have, and I can guarantee you that when one goes back, another shows up in a 
few days, much to our mail carrier's chagrin, I'm sure! I leave long lists 
of numbers for them from Braille Book Review during off hours so don't have 
to trouble their staff. I was skeptical when service left us here in 
Chicago, but it's worked out well for me at least.
Sharon
----- Original Message ----- 
From: "Kelly Pierce" <kellytalk at gmail.com>
To: "NFB of Illinois Mailing List" <il-talk at nfbnet.org>
Sent: Friday, October 26, 2012 8:35 PM
Subject: Re: [il-talk] Aggravated!


very good.  Illinois contracts with the Utah Library for the blind for
its Braille service.  If you are displeased with the performance of
this contractor, consider contacting the program director for the Ill.
Library for the blind, sharon ruda.  It has been my experience that
Utah seems not to want to do the work called for in its contract, such
as actually sending books to people.  I have had book requests ignored
and service denied.

Kelly



On 10/26/12, Linda Hendle <iwannacu2 at sbcglobal.net> wrote:
> It was from the Il. Talking books.  I did reach them, and they said they
> would send a note to Utah asking them to send another one, and that I 
> would
>
> be sending the empty case back.  I do hope that maybe it was a mistake, 
> and
>
> they didn't have a book in there, or if it was taken that it somehow gets
> returned to them.
>
> -----Original Message-----
> From: Kelly Pierce
> Sent: Friday, October 26, 2012 2:43 PM
> To: NFB of Illinois Mailing List
> Subject: Re: [il-talk] Aggravated!
>
> did you order this from the Illinois Talking Book and Braile Service
> or one of its contractors?  If not, where did you order from?  Your
> message does not say.
>
> Kelly
>
> On 10/26/12, Linda Hendle <iwannacu2 at sbcglobal.net> wrote:
>> Hi all!  Has anyone experienced ordering a Braille book, and the case or
>> box
>> being empty when you received it?  Well, I did.  Today!  I don’t know?  I
>> called where I ordered it from, but they haven’t called me back yet.  I’m
>>
>> so
>> upset.  I ordered this book 3 weeks ago already, and then I get an empty
>> case.   Thanks!
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