[il-talk] Ventra Fare Machines

[Deborah Kent Stein]

Do the machines have a headphone jack?  The volume problem might be lessened 
listening with earbuds.


----- Original Message ----- 
From: "Kelly Pierce" <kellytalk at gmail.com>
To: "NFB of Illinois Mailing List" <il-talk at nfbnet.org>
Sent: Wednesday, October 02, 2013 12:32 PM
Subject: [il-talk] Ventra Fare Machines


>I wanted to let everyone know that the Ventra Fare machines for the
> Chicago Transit Authority and Pace have extremely low volume output.
> This is so for both the external speakers and with headphones.  It
> does not appear that the machines have a volume control mechanism, as
> required by the 2010 ADA Guidelines for Accessible Design. The ADA
> Compliance Manager for the CTA, Amy Serpe, has been alerted to the
> issue for the past two weeks.  In the meantime, people can add fares
> to Ventra cards at the retail locations on the Ventra website.
>
> I have had a Ventra card for about three weeks now and found the
> volume is so low that I cannot use the Ventra machine independently to
> add money to a fare card.  I am not able to hear reliably all the
> information being spoken.  Realize this is from a person who has used
> many hundreds of talking ATMs, kiosks, postal machines, and voting
> machines. I have never had a volume issue until now.  I also tried
> registering my reduced fare Ventra card online and was unsuccessful.
> Calls to Ventra customer service result in very long hold times. An
> e-mail Sunday to Ventra has not been answered.
>
> The Ventra rollout has just started and I wanted to inform the group
> about these problems and temporary measures that can be taken to avoid
> the hassles. As issues are resolved or new issues arise, I will post
> updates.  If others have additional information, please share.
>
>
> Kelly
>
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