[il-talk] free 411 services

Thu Jan 29 23:49:42 UTC 2015

Here you go I found this for Verizon:

411 Assistance
For customers who are blind, have low vision, a dexterity disability, or a cognitive disability Verizon Wireless offers Free 411 assistance. In order to be eligible for the Free 411 service Verizon Wireless does require appropriate information verifying that the requirements of the program have been met.

Customer’s whose disability significantly inhibits the ability to read a phone directory, dial a phone number, read a 411 text message response to an inquiry or remember a phone number may be eligible for the program.

Verizon Wireless requires that one of the following forms of acceptable information be provided in order to be eligible for the free 411 program:
	* A copy of an approved Social Security Administration claim stating in detail the nature of the disability.
	* A copy of an approved Veterans Administration claim stating in detail the nature of the disability.
	* A letter from a physician on letterhead, detailing the nature of the disability.
	* Copy of the driver’s license or state issued identification card that specifies the disability.
	* Copy of the letter from your landline carrier that verifies you are currently receiving free directory assistance from that carrier for your disability.
Please note that if the disability is not clearly stated on the information provided your request will not be processed.
Please print off our Free 411 program  http://cache.vzw.com/dam/aboutus/pdfs/411Letter.pdf to send the information and additional information that is required in order to process your request.

Or you can call customer service for further information.

I found this on this website:  http://www.verizon.com/support/residential/generic/phone+generic/phone+product/questions/customerswithdisabilities.htm

Thank you, 
Kathy Ungaro

Illinois Committee of Blind Vendors 
53 W. Jackson Blvd. Suite 502 
Chicago, IL 60604 

This message (including attachments) is privileged and confidential. If you are not the intended recipient, please delete it without further distribution and reply to the sender that you have received the message in error.

 From: Rob Kaiser via il-talk <il-talk at nfbnet.org>
>To: chr47 at mchsi.com; NFB of Illinois Mailing List <il-talk at nfbnet.org> 
>Sent: Thursday, January 29, 2015 3:54 PM
>Subject: Re: [il-talk] free 411 services
>  
>
>Acccording to a manager I spoke to at Verizon yesterday, he insisted that 
>they didn't have free 411 service. I explained to him that I had it in the 
>past. All I needed to do was get a form. He couldn't find the form anywhere. 
>Perhaps they have stopped this service. I asked the manager if he cold find 
>out when the service stopped if that was the case. I'm waiting for a 
>callback from him.
>
>thank you for the suggestion.
>
>I would just like to talk to a person rather than a machine to get phone 
>numbers. I have a feeling those days are over.
>
>
>
>
>
>Rob Kaiser
>email;
>rcubfank at sbcglobal.net
>-----Original Message----- 
>From: Cathy Randall via il-talk
>Sent: Thursday, January 29, 2015 1:34 PM
>To: Edwin ; NFB of Illinois Mailing List
>Subject: Re: [il-talk] free 411 services
>
>Verison should have free directory service for blind people.  You may have
>to fill out a form of some kind, or have a doctors statement showing that
>you are either legally or totally blind.
>  Newsline is your best bet for news.
>                    Cathy Randall
>
>-----Original Message----- 
>From: Edwin via il-talk
>Sent: Thursday, January 29, 2015 4:18 PM
>To: 'Lin H.' ; 'NFB of Illinois Mailing List'
>Subject: Re: [il-talk] free 411 services
>
>Dear Lin,
>Thanks for sharing this number, I love it.
>Edwin
>
>-----Original Message-----
>From: il-talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Lin H. via
>il-talk
>Sent: Wednesday, January 28, 2015 7:52 PM
>To: rcubfank at sbcglobal.net; NFB of Illinois Mailing List
>Subject: Re: [il-talk] free 411 services
>
>The number I call for news, free 411, sports etc. is; (408)752-8052.  Hope
>you can use this one!    Sincerely, Linda
>
>-----Original Message----- 
>From: Rob Kaiser via il-talk
>Sent: Wednesday, January 28, 2015 7:18 PM
>To: Undisclosed-Recipient:;
>Subject: [il-talk] free 411 services
>
>Hello all: I have a situation that I hope someone can shed some light on: I
>have a new phone which is Verizon prepay. In the past, I have been able to
>get free 411 service from Verizon. When I called Verizon today, I was told
>both by a customer service rep and a floor supervisor that Verizon doesn’t
>have free 411.
>
>I know about 800 free411 (800c7cc411) but the automated system doesn’t work.
>I can also use google here at home, but when I’m out, it would be nice to be
>able to use a free service. The manager at Verizon told me about mpa
>555-1212 (672-555-1212) but I don’t know if it works. Has anyone used this.
>
>If Verizon has eliminated free 411 service, this is another thorn in the
>side of Verizon. Two to three months ago, Verizon closed some call centers
>including the center in Irvine. The irvine call center had about 15 or 16
>blind workers all I’m sure weren’t able to relocate to another call center
>back east.
>
>If you can help me on the 411 situation, I would appreciate it.
>
>Thanks.
>
>
>Rob Kaiser
>email;
>rcubfank at sbcglobal.net
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