[il-talk] Fw: Operations Alert 16-09 (Currency reader inquiries)

[Lin H.]

From: Ruda, Sharon 
Sent: Friday, January 15, 2016 8:05 AM
To: Anthony Chandler ; Bogdan, William ; Debbie Watson ; Deliah Jackson ; mailto:iwannacu2 at sbcglobal.net ; larry at jacil.org ; Margaret Varney ; Maryann Bartkowski ; tonitesfaye at gmail.com ; william.sean.martin at gmail.com 
Subject: FW: Operations Alert 16-09 (Currency reader inquiries)

Please share with peers. Sharon

 

From: NLS Documents for Network Librarians [mailto:NLS-REPORTS at LISTSERV.LOC.GOV] On Behalf Of nls-reports-admin
Sent: Thursday, January 14, 2016 4:19 PM
To: NLS-REPORTS at LISTSERV.LOC.GOV
Subject: Operations Alert 16-09 (Currency reader inquiries)

 

NLS Operations Alert

 

No. 16-09

 

DATE          :  January 14, 2016

TO                :  Network Libraries

FROM         :  Stephen Prine, Assistant Chief, Network Division

SUBJECT   :  Currency reader inquiries

 

 

Network libraries should refer patrons calling to troubleshoot issues with the currency reader to the Bureau of Engraving and Printing (BEP) Call Center at 1-844-815-9388 (toll-free).

 

BEP staff members are available at the call center to help patrons who suspect currency readers are malfunctioning. Staff can authorize the delivery of a replacement device, if necessary. They also are equipped to handle questions about more routine operations such as changing a battery or adjusting the settings.

 

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