[il-talk] Aira

[mrallman116 at gmail.com]

Hi Andrew. I’m not sure if my response will be of much help because I signed up through a different channel and not through the offer you are referring to. I received the emails right away but it took about 3 1/2 to 4 weeks for me to receive my glasses. At first I didn’t think anything about it because they said they were out of stock and I would be on a waiting list for a couple of weeks but then when I called almost a month later they seemed very surprised that I had not gotten my equipment. After that I got it fairly soon and things went more smoothly. There have been some slightly annoying technical glitches along the way but when I have successfully use the service I have been excited and amazed by all that it has to offer. It is not cheap and I think we have A reasonable expectation of good customer service, but I am trying to be patient because this is a new company and the technology is revolutionary. I want them to succeed. I have offered both positive and constructive feedback when possible. I hope this helps somewhat.
Sent from my iPhone

> On Nov 16, 2017, at 8:21 AM, Andrew Webb via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Hello,
> 
> 
> 
> I'm just wondering if anybody here on the list took advantage of the sign-up
> offer to NFBI for a free initial month of Aira, and completed the sign-up
> via phone with a representative named Marty? I gave this guy Marty all my
> info over the phone over a week ago, and was told that I should receive an
> initial confirmation email immediately while awaiting shipment of the
> equipment. To date I have received no such email or correspondence or
> confirmation of any kind. I have since followed up with Marty, and he told
> me that he has received several such reports and that he was endeavoring to
> straighten this out and that again I should receive that confirmation email
> very shortly after our call, but still nothing has come. Perhaps this is all
> legitimate but I am starting to wonder ever so slightly if I have been
> scammed. Can anyone else confirm whether they have spoken with this guy
> and/or if they have had a similar experience in responding to this offer
> from Aira?
> 
> 
> 
> Thanks,
> 
> Andrew
> 
> 
> 
> 
> 
> 
> 
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