[il-talk] Accessibility issue with Lyft app

[Kelly Pierce]

No, you are not likely missing anything.  This is an example of a less
used feature that likely was not tested for standards compliance.
Often only the most common actions in an app and most frequently
visited Web pages are checked for accessibility and solutions to
problems that surface are applied universally. Be sure to report this
to Lyft and escalate if your accessibility demand is ignored. Big
Internet based companies like Grub Hub and AirBNB have the practice
these days of ignoring accessibility concerns of the blind.

Kelly



On 10/8/17, Leslie Hamric via IL-Talk <il-talk at nfbnet.org> wrote:
> awesome! Please let me know how it goes.
>
> Sent from my iPhone
>
>> On Oct 8, 2017, at 8:17 PM, Melissa Allman via IL-Talk
>> <il-talk at nfbnet.org> wrote:
>>
>> Thank you Leslie this is very helpful. I will take those steps. Have a
>> good evening.
>>
>> Sent from my iPhone
>>
>>> On Oct 8, 2017, at 8:08 PM, Leslie Hamric via IL-Talk
>>> <il-talk at nfbnet.org> wrote:
>>>
>>> hi Melissa. I would report this issue to the rideshare testing program. I
>>> coordinate this program in the Chicago area. Go to
>>> www.nfb.org/rideshare
>>> fill out the online questionnaire. you’ll then be contacted by someone in
>>> Tim Elder’s legal team who is working with Lyft and Uber. please  contact
>>> me with any questions.
>>> Leslie
>>>
>>> Sent from my iPhone
>>>
>>>> On Oct 8, 2017, at 7:48 PM, Melissa Allman via IL-Talk
>>>> <il-talk at nfbnet.org> wrote:
>>>>
>>>> Good evening everyone. I generally find the Lyft app to be very
>>>> accessible ... except of course now that I am trying to dispute a
>>>> charge. Driver who was in the  wrong place charge me a cancellation fee
>>>> even though I told him where I was and I actually think there was some
>>>> dishonesty going on but that’s not really the point of this email. Sorry
>>>> for the short rant. When you go to the menu and you click on ride
>>>> history and then you choose the ride and try to dispute the price, there
>>>> should be a drop-down menu. Asking you the reason you’re disputing the
>>>> price. Voiceover on, it kept either kicking me out of the app or taking
>>>> me somewhere where it would not read all of the buttons. I had to have a
>>>> sighted person enters the request for me. Any thoughts on this? Is there
>>>> an update I am  missing?
>>>> I’m using iOS 11 and I try to keep my apps up-to-date. Thanks for any
>>>> advice. Melissa
>>>> Sent from my iPhone
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