[il-talk] Accessibility issue with Lyft app

[Melissa Allman]

I had denials because of my dog two or three times and each time I reported it to Lift and each time they were very helpful and apologetic.  Thanks for the reminders about the Rideshare site. I did go on there once and put my experiences in but you’re right the more data they have the better. ONe driver was removed from the platform permanently and I was actually informed of this. For what it’s worth, they did resolve the price issue I had ... now going to tackle the accessibility issue ... being as constructive as I can. This list serve is very helpful. Thanks guys.

Sent from my iPad

> On Oct 9, 2017, at 8:33 AM, Leslie Hamric <lhamric930 at comcast.net> wrote:
> 
> thank you Sharon. I forgot about the number to call. I did actually use them once when a Lyft driver denied me a ride because of my dog. they were very helpful and apologized for the ride denial and said they would get on it right away. I also  suggested the rideshare program because the more data they have, the more they will be able to get an idea of how Uber and lift are doing. And accessibility issues with the apps are part of that data.
> 
> Sent from my iPhone
> 
>> On Oct 9, 2017, at 6:28 AM, Melissa Allman via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> Sharon thank you for this number. I have to admit they make it extremely difficult to get a person on the phone and I think I had this number ones but lost it. I will be calling today
>> 
>> Sent from my iPhone
>> 
>>> On Oct 9, 2017, at 6:00 AM, Sharon Howerton via IL-Talk <il-talk at nfbnet.org> wrote:
>>> 
>>> Melissa, Lyft has a critical care response team number which I have used in these instances. The number is 855-865-9553. At least there I have spoken with an actual person.
>>> Sharon 
>>> 
>>> -----Original Message-----
>>> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Melissa Allman via IL-Talk
>>> Sent: Sunday, October 08, 2017 7:49 PM
>>> To: il-talk at nfbnet.org
>>> Cc: mrallman116 at gmail.com
>>> Subject: [il-talk] Accessibility issue with Lyft app
>>> 
>>> Good evening everyone. I generally find the Lyft app to be very accessible ... except of course now that I am trying to dispute a charge. Driver who was in the  wrong place charge me a cancellation fee even though I told him where I was and I actually think there was some dishonesty going on but that’s not really the point of this email. Sorry for the short rant. When you go to the menu and you click on ride history and then you choose the ride and try to dispute the price, there should be a drop-down menu. Asking you the reason you’re disputing the price. Voiceover on, it kept either kicking me out of the app or taking me somewhere where it would not read all of the buttons. I had to have a sighted person enters the request for me. Any thoughts on this? Is there an update I am  missing?
>>> I’m using iOS 11 and I try to keep my apps up-to-date. Thanks for any advice. Melissa Sent from my iPhone _______________________________________________
>>> IL-Talk mailing list
>>> IL-Talk at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for IL-Talk:
>>> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/shrnhow%40gmail.com
>>> 
>>> 
>>> _______________________________________________
>>> IL-Talk mailing list
>>> IL-Talk at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for IL-Talk:
>>> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/mrallman116%40gmail.com
>> 
>> _______________________________________________
>> IL-Talk mailing list
>> IL-Talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for IL-Talk:
>> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/lhamric930%40comcast.net
>